Need to vent.I have had alot of bad thing happen at Gowild and keep giving them chances,well this is the last one.I can never copy and paste at this casino,so this is me asking for a copy of my chat.Asked at 7.10 begged for 33 min to get this chat.And what manager would say this.
Gowild: I have requested that we send you a copy of your chat but regretfully the duty manager has not authorised me
2012/09/24 07:10:27 GMT
Player: 7 HOURS
2012/09/24 07:10:49 GMT
Player: can u send this chat to me please
2012/09/24 07:11:44 GMT
rep: Please feel free to copy this chat Debra
2012/09/24 07:11:59 GMT
Player: did that wont work
2012/09/24 07:12:13 GMT
Player: why do u think i ask u to send it
2012/09/24 07:13:56 GMT
rep: Can you select the chat text or may I please ask, do you receive an error when trying to select the whole text?
2012/09/24 07:14:24 GMT
Player: it just wont work never has for this casino
2012/09/24 07:14:50 GMT
Player: so can u please send it to me please please please
2012/09/24 07:16:11 GMT
rep: From our side everything seems to be working perfectly
2012/09/24 07:16:25 GMT
Player: will it NOT HERE
2012/09/24 07:16:34 GMT
Player: 'AND WILL BE POSTING IT
2012/09/24 07:16:42 GMT
rep: I would kindly ask you to select the whole text then you can copy the copy the paste with the shortcut CTRL + C
2012/09/24 07:16:51 GMT
Player: SO PLEASE CAN U SEND THE CHAT PLEASE
2012/09/24 07:17:16 GMT
Player: i know how to copy and past
2012/09/24 07:17:20 GMT
rep: Afterwards I will kindly ask you to open a notepag text and paste the conversation there by using the shortcut CTRL + V
2012/09/24 07:17:23 GMT
Player: it wont work
2012/09/24 07:17:41 GMT
Player: i have not working
2012/09/24 07:18:29 GMT
Player: can ju send the chat to my email please
2012/09/24 07:20:17 GMT
rop: Hi again Deborah
2012/09/24 07:20:32 GMT
Player: is it to much to ask for u to send the chat
2012/09/24 07:20:45 GMT
rep: I have requested that we send you a copy of your chat but regretfully the duty manager has not authorised me.
2012/09/24 07:20:53 GMT
rep: Sorry about that.
2012/09/24 07:21:13 GMT
Player: and why because of casino meister
2012/09/24 07:22:05 GMT
rep: However, what I will do is request that your VIP manager places your name at the top of his list for when he credits cash back later today.
2012/09/24 07:22:13 GMT
Player: i am asking for the chat and he said no,what is that
2012/09/24 07:22:30 GMT
rep: Sorry, I am not following your point here.
2012/09/24 07:22:42 GMT
Player: no i will have this open till i can get the chatr
2012/09/24 07:22:50 GMT
rep: you have a copy of the chat. You only need to copy and paste it into a word document.
2012/09/24 07:22:57 GMT
Player: soi glad he said no to sending it
2012/09/24 07:23:07 GMT
Player: look great for your casino
2012/09/24 07:23:19 GMT
rep: As I stated, the cashbacks will be processed later today.
2012/09/24 07:23:39 GMT
Player: i have tryed it wont work do u understand what i an saying
2012/09/24 07:23:54 GMT
rep: It is a process that involves other departments but I will ensure you are placed at the front of the list.
2012/09/24 07:24:33 GMT
Player: so press copy done then press past not working
2012/09/24 07:24:35 GMT
rep: I hope this satisfies you. Regretfully i am unable to place the cashback in your account myself.
2012/09/24 07:24:55 GMT
Player: no i would like a copy fo this chat please
2012/09/24 07:25:25 GMT
rep: You could try using Ctrl C for copying the text after you have highlighted it.
2012/09/24 07:25:33 GMT
Player: your casino can not say no for me to have a copy
2012/09/24 07:25:41 GMT
Player: i have
2012/09/24 07:25:46 GMT
rep: Then once you have open up a Word document you can paste using Ctrl V.
2012/09/24 07:25:59 GMT
Player: tryed not working
2012/09/24 07:26:07 GMT
Player: do u understand
2012/09/24 07:27:28 GMT
rep: Yes, I understand and I really would like to help you further.
2012/09/24 07:28:35 GMT
rep: Let me ask the duty manager again if he can make an acception on this occasion. Can I ask you to bear with me a moment whilst I try again?
2012/09/24 07:28:40 GMT
Player: so why wont u just send me a copy
2012/09/24 07:29:21 GMT
rep: I have good news for you.
2012/09/24 07:30:01 GMT
rep: What the duty manager has agreed to is that if you send an email request via email, he will respond instantly with the transcript.
2012/09/24 07:30:20 GMT
rep: [email protected]
2012/09/24 07:30:30 GMT
Player: no i ask for a copy of this chat
2012/09/24 07:30:40 GMT
Player: what is going on
2012/09/24 07:30:41 GMT
rep: He needs a written request before sending.
2012/09/24 07:31:02 GMT
Player: this is wrighting
2012/09/24 07:31:18 GMT
Player: can i have the chat please mr manager
2012/09/24 07:31:50 GMT
rep: I am doing my utmost for you, and the duty manager has made a concession but has stipulated the request must be sent via email.
2012/09/24 07:32:01 GMT
Player: keep it up this looks great
2012/09/24 07:32:13 GMT
rep: You need only write a few words for your request and he will respond instantly.
2012/09/24 07:32:21 GMT
Player: he has got the request here
2012/09/24 07:32:31 GMT
Player: no not doing it
2012/09/24 07:32:59 GMT
Player: would like a gopy for my chat please as it wont work my end please
2012/09/24 07:33:34 GMT
Player: Dearn GoWild can i have a copy off this chat please
2012/09/24 07:34:12 GMT
Player: as i have tryed 5 time to get a gopy this end but its not working
2012/09/24 07:34:27 GMT
Player: thank you so much for your undrestanding
2012/09/24 07:34:52 GMT
Player: and being so kind to your vip custmars
2012/09/24 07:35:15 GMT
rep: I would kindly ask you to send an e-mail at [email protected] regarding your request and my colleagues will send you the chat transcript that you requested
2012/09/24 07:35:47 GMT
Player: no i have asked u for a copy and have ask befor and got it no prob
2012/09/24 07:36:10 GMT
Player: i dont need to send a email for this
2012/09/24 07:36:38 GMT
Player: i would kindly ask you for a copy of this chat please
2012/09/24 07:38:29 GMT
rep: Please note that this is a standard procedure and once you would have sent your request via e-mail my colleagues will answer to it as soon as possible
2012/09/24 07:39:01 GMT
Player: no it not like that i have asked lots of time for a copy
2012/09/24 07:39:18 GMT
Player: so why are u giving me a hard time
2012/09/24 07:39:40 GMT
Player: im not playing your games
2012/09/24 07:40:50 GMT
Player: i have a job and i do it well and am proud of it as i like people to come back
2012/09/24 07:41:02 GMT
Player: ,it keep me in a job
2012/09/24 07:41:13 GMT
Player: so i am nice to them
2012/09/24 07:43:08 GMT
rep: I have just spoken to my supervisor and you will be receiving the chat transcript in a few moments
2012/09/24 07:43:33 GMT
Player: o how nice just 50 min asking for it