I want To Deal With House Of Jack. Any Input Would Be Nice

[dionysus]

they aren't accredited here but by the way @pereblue - on their review page there's a rep listed whose link doesnt lead anywhere

You do not have permission to view link Log in or register now.

also re to update
'House of Jack is a relatively new casino that is the sister casino to Casino Mate. They have an active rep in the forum, so if you have issues hopefully they can square you away'.

 

[bebo67]

actually, if you have the chat log of them saying this, probably a good idea to post here; then there's no doubt and everyone can see it in black and white

Ok. I will ask them for it and do so

 

[bebo67]

Instead of them going back a week or so. I just went onto chat and asked.....
Name:
Jennifer York
E-mail:



What is your query related to?
VIP Support

Show more
Fiona 16:57
Hello. How may I help you?
Jennifer York 16:57
Hi. Fiona. Question

The casinos RTP being set at 93%. Will mangement ever change that?
Read
Fiona 16:59
I can confirm they will not change that as it is part of the Casino works.

 

[dionysus]

I....I don't even....

Welcome to LiveChat
Chat with Marcus
Name:
Dio
E-mail:
abc@hotmail.com
Username:
Dio
What is your query related to?
Technical support
Show more
Marcus 18:09
Hello. How may I help you?
Dio 18:09
good evening
Marcus 18:10
Hi Dio
Dio 18:09
I'm a new player but I have a question, please
Marcus 18:10
Dio, not a problem I am all ears.
Dio 18:10
I read your casino is set at an RTP of 93%; is that correct?
Marcus 18:11
It is actual 95%.
Dio 18:11
Is that the same, regardless of which slot you play?
Read
Marcus 18:12
It is based on your successful deposits.
Dio 18:12
I'm sorry. I don't understand.
Message not sent
Chat closed.

Marcus
Support Agent
Marcus 18:22
Hello. How may I help you?
Dio 18:15
Sorry Marcus, my internet crashed
Marcus 18:15
Not a problem Dio.
Dio 18:15
I don't understand about the 95%
Could you explain that to me? Ty
Marcus 18:15
What would you like me to explain?
Dio 18:16
You said the 95% RTP is based on my deposits
I don't understand how that works
Marcus 18:18
Please explain on what you want me to elaborate.
Dio 18:19
Well, you said the casino runs at a set 95% RTP and that that is based on my deposits
Don't slots have their own different RTPs?
Marcus 18:20
All slots are set at 95%.
Dio 18:21
I see. Is this under the games (slots) help files?
Marcus 18:23
Yes, on most games.
Dio 18:23
soo, even if say, a slot normally has a 93% RTP it's still set to 95% by the casino?
Marcus 18:25
The casino set RTP at 95%
Dio 18:25
ok, ty for your time today

______________________________

I mean, how does that even work? @trancemonkey
How can a casino unilaterally set a slots, or casino-wide RTP if it comes from say, a provider that doesn't offer different RTP settings, like say @Big Time Gaming states it has only one RTP setting but is offered there.

 

[bebo67]

they aren't accredited here but by the way @pereblue - on their review page there's a rep listed whose link doesnt lead anywhere

You do not have permission to view link Log in or register now.

also re to update
'House of Jack is a relatively new casino that is the sister casino to Casino Mate. They have an active rep in the forum, so if you have issues hopefully they can square you away'.

They use to be Maple Casino, Golden Riviera. Just re branded.

 

[bebo67]

I....I don't even....

Welcome to LiveChat
Chat with Marcus
Name:
Dio
E-mail:
abc@hotmail.com
Username:
Dio
What is your query related to?
Technical support
Show more
Marcus 18:09
Hello. How may I help you?
Dio 18:09
good evening
Marcus 18:10
Hi Dio
Dio 18:09
I'm a new player but I have a question, please
Marcus 18:10
Dio, not a problem I am all ears.
Dio 18:10
I read your casino is set at an RTP of 93%; is that correct?
Marcus 18:11
It is actual 95%.
Dio 18:11
Is that the same, regardless of which slot you play?
Read
Marcus 18:12
It is based on your successful deposits.
Dio 18:12
I'm sorry. I don't understand.
Message not sent
Chat closed.

Marcus
Support Agent
Marcus 18:22
Hello. How may I help you?
Dio 18:15
Sorry Marcus, my internet crashed
Marcus 18:15
Not a problem Dio.
Dio 18:15
I don't understand about the 95%
Could you explain that to me? Ty
Marcus 18:15
What would you like me to explain?
Dio 18:16
You said the 95% RTP is based on my deposits
I don't understand how that works
Marcus 18:18
Please explain on what you want me to elaborate.
Dio 18:19
Well, you said the casino runs at a set 95% RTP and that that is based on my deposits
Don't slots have their own different RTPs?
Marcus 18:20
All slots are set at 95%.
Dio 18:21
I see. Is this under the games (slots) help files?
Marcus 18:23
Yes, on most games.
Dio 18:23
soo, even if say, a slot normally has a 93% RTP it's still set to 95% by the casino?
Marcus 18:25
The casino set RTP at 95%
Dio 18:25
ok, ty for your time today

______________________________

I mean, how does that even work? @trancemonkey
How can a casino unilaterally set a slots, or casino-wide RTP if it comes from say, a provider that doesn't offer different RTP settings, like say @Big Time Gaming states it has only one RTP setting but is offered there.

And why are you being told different things? FYI. They dont have anything showing in their help files. I asked them directly to tell me PNG's RTP, and was told no, and that I would not like the answer anyways.

 

[goatwack]

And so it came to pass that Dionysus single-handedly brought down the entire casino industry with one simple chat, like a pack of cards

With a special shout-out to Marcus, the true MVP

 

[bebo67]

They use to be Maple Casino, Golden Riviera. Just re branded.

Dion. I cant take screen shots with this keyboard. Go look at their PNG games, especially the bottom, and then go look at VS games. There are parts missing in the bottom at HOJ.

 

[dionysus]

And so it came to pass that Dionysus single-handedly brought down the entire casino industry with one simple chat, like a pack of cards

With a special shout-out to Marcus, the true MVP

lmao well, it all reads hinky as f*ck so that's why I tagged trance for some insight (and BTG)

 

[dionysus]

Dion. I cant take screen shots with this keyboard. Go look at their PNG games, especially the bottom, and then go look at VS games. There are parts missing in the bottom at HOJ.

well, I'm not willing to sign up so I can only open games in demo mode anyway

 

[bebo67]

well, I'm not willing to sign up so I can only open games in demo mode anyway

It shows the same

 

[goatwack]

lmao well, it all reads hinky as f*ck so that's why I tagged trance for some insight (and BTG)

You might get some sense from BTG at least

 

[dionysus]

I don't even play there so I'll just leave it in the hands of those more capable
But that grey is looking a little more rouge...whoops, rogue

 

[trancemonkey]

I....I don't even....

Welcome to LiveChat
Chat with Marcus
Name:
Dio
E-mail:
abc@hotmail.com
Username:
Dio
What is your query related to?
Technical support
Show more
Marcus 18:09
Hello. How may I help you?
Dio 18:09
good evening
Marcus 18:10
Hi Dio
Dio 18:09
I'm a new player but I have a question, please
Marcus 18:10
Dio, not a problem I am all ears.
Dio 18:10
I read your casino is set at an RTP of 93%; is that correct?
Marcus 18:11
It is actual 95%.
Dio 18:11
Is that the same, regardless of which slot you play?
Read
Marcus 18:12
It is based on your successful deposits.
Dio 18:12
I'm sorry. I don't understand.
Message not sent
Chat closed.

Marcus
Support Agent
Marcus 18:22
Hello. How may I help you?
Dio 18:15
Sorry Marcus, my internet crashed
Marcus 18:15
Not a problem Dio.
Dio 18:15
I don't understand about the 95%
Could you explain that to me? Ty
Marcus 18:15
What would you like me to explain?
Dio 18:16
You said the 95% RTP is based on my deposits
I don't understand how that works
Marcus 18:18
Please explain on what you want me to elaborate.
Dio 18:19
Well, you said the casino runs at a set 95% RTP and that that is based on my deposits
Don't slots have their own different RTPs?
Marcus 18:20
All slots are set at 95%.
Dio 18:21
I see. Is this under the games (slots) help files?
Marcus 18:23
Yes, on most games.
Dio 18:23
soo, even if say, a slot normally has a 93% RTP it's still set to 95% by the casino?
Marcus 18:25
The casino set RTP at 95%
Dio 18:25
ok, ty for your time today

______________________________

I mean, how does that even work? @trancemonkey
How can a casino unilaterally set a slots, or casino-wide RTP if it comes from say, a provider that doesn't offer different RTP settings, like say @Big Time Gaming states it has only one RTP setting but is offered there.

Unless it's a dodgy casino, they can't override the RTP the game is set to. Dont be surprised if BTG do do lower RTPs though now or in the future.