Casino Complaint I thought Ladbrokes is a good casino?

eu_lowroller

Non-Gambler
Joined
Oct 24, 2009
Location
Austria
I've seen so often, that KasinoKing wrote about Ladbrokes and that he win so often on it, so i tried it out and could make from my 20.- deposit (without any bonus and i've wagered my deposit at least 2 times) a balance of 40.- which was okay for me, so i wanted to cashout back to my moneybookers account, but now i got this message "We are unable to authorise withdrawals from your account at this time."
I was gone to the live chat, but hey can't help me, because my account is blocked, although this can't be, because i could make without any problems a deposit and could also play on the slots, so where is here the problem please?

I've never experienced this in any casino, but i play really in very much casinos!
 

NicolasJohnson

Dormant account
Joined
Feb 19, 2009
Location
A Place
don't worry just contact the reps

I've always hear of Ladbrokes as an outstanding outfit and a huge player in the gaming industry.

Why don't you try and contact the Ladbrokes reps on this forum I'm sure they will be willing to help: ruairi08 or nataliec

I personally wouldn't worry about it, probably just a small issue that will be corrected. :thumbsup:

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager
 

eu_lowroller

Non-Gambler
Joined
Oct 24, 2009
Location
Austria
Thanks Nicolas, i'm glad that now all went fine, because this is probably their standard procedure, although i had never this experience in another casinos and the chat support couldn't tell me anything, so i thought, that they would only do some time wasting, because telling me, that my account is blocked (although this was never happen) makes me really confused ;)

Now i buy some patience and at the next time i contact the emailsupport first, before i make a new thread :)

RESOLVED!
 

blankley

Dormant account
Joined
Mar 11, 2005
Location
uk
This is a German problem, not usually a problem with UK bookmakers, but special to Ladbrokes.

'Restricted Territories

- We are unable to open accounts, or process bets or financial transactions, for individuals resident in Germany, Italy, Turkey or the USA.

- We accept only horse racing, greyhound racing, casino and poker bets but not lotto, Balls, or bets on other Games, from those resident in the Netherlands.

- We do not take bets from residents of Hong Kong whilst they are in Hong Kong. However, Hong Kong residents can have an account and deposit money whilst in Hong Kong for use when outwith the territory.'

nb. looking at their site, there are inconsistencies about the list of restricted territories on the games or casino section, but I know it has been a long standing issue, maybe Casinomeister can clarify.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
This is a German problem, not usually a problem with UK bookmakers, but special to Ladbrokes.

'Restricted Territories

- We are unable to open accounts, or process bets or financial transactions, for individuals resident in Germany, Italy, Turkey or the USA.

Well, the OP lists his location as Salzburg which is in Austria, so it should not be the problem in his case.
 

marioking24

Non-Gambler
PABnonaccred
PABnononaccred
Joined
Jan 10, 2009
Location
Cottbus/Germany
I am from Germany, and Ive got an account with Ladbrokes for about a month now! I have not had problems signing up or anything!
I havent made a withdrawal yet, so I cant tell if it works, but it would be fraudulent to not pay me, but let me deposit, and I dont believe Ladbrokes would do that!
 

eu_lowroller

Non-Gambler
Joined
Oct 24, 2009
Location
Austria
I havent made a withdrawal yet

That's why you don't know this problem, which i had ;)

But you can also look now at your withdrawal page and if there is the same written, like in my account was at the beginning, then you're also not eligible for withdrawals at this time, so you must send them an email for future withdrawals, then they will promptly change this for you :)
 

AussieDave

Banned User
Joined
Dec 24, 2005
Location
Australia
For what it's worth Ladbrokes can be a pain in the butt. However I think this is more so due to them being directly associated to a UK bricks and mortar bookie shop.

At the end of the day proceedures keep these places in business and build solid reputations.

I had a small drama with them a while back. But once ID docs were sent and approved; all in under a few hours I'll add on a weekend, it was smooth sailing for then on.


Cheers

Dave
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
This is a German problem, not usually a problem with UK bookmakers, but special to Ladbrokes.

'Restricted Territories

- We are unable to open accounts, or process bets or financial transactions, for individuals resident in Germany, Italy, Turkey or the USA.

- We accept only horse racing, greyhound racing, casino and poker bets but not lotto, Balls, or bets on other Games, from those resident in the Netherlands.

- We do not take bets from residents of Hong Kong whilst they are in Hong Kong. However, Hong Kong residents can have an account and deposit money whilst in Hong Kong for use when outwith the territory.'

nb. looking at their site, there are inconsistencies about the list of restricted territories on the games or casino section, but I know it has been a long standing issue, maybe Casinomeister can clarify.

It would seem they only run these checks at WITHDRAWAL, which puts them at risk of breaching their own rules!!!! Even taking a DEPOSIT from a German resident is not permitted, yet it seems that the problems are ocurring AFTER the bets have been taken, processed, and the results added to the account. Only upon WITHDRAWAL does it seem the problems come to light.

In the case of Saltzburg, it's in Austria, so the problem of the blocked account should never have ocurred. For marioking24 though, had an account for a month, yet lives in Germany. Ladbrokes have ALREADY broken their own rule, by accepting the financial transaction that was the first deposit, yet it seems marioking24 has been free to deposit and play for a month, since no check has been done to ensure they are allowed to accept his wagers.

It would be VERY SIMPLE to run such a check. Players have to give their name and address, and Ladbrokes would have known straight away marioking24 was from Germany, and it should have lead to the IMMEDIATE blocking of his ability to make financial transactions through the Ladbrokes banking page. He would no doubt have queried this straight away, and been told that he could not "play for real" on the site.
Now, Ladbrokes, and marioking24 for that matter, have a problem. The first time a withdrawal is requested, the problem will come to light, and all bets taken against the rules, and all financial transactions, will have to be unwound.

I find it odd that ISRAEL is missing from the list of banned territories at Ladbrokes. Israel has passed a law PROHIBITING online gambling, as have Turkey and the USA (both ON the list). Italy and Germany have both TRIED to ban online gambling, but have tried to do this to protect domestic monopolies, so have fallen foul of the EU.
Logically, if Germany is banned, then Israel surely ought to be as well - it's legislation is stonger, and the EU "free trade" argument is irrelevant.
France also tried to ban online gambling outside of French state monopolies, so should be on the list alongside Germany and Italy until the whole EU sorts the issue out.

The Hong Kong clause is the daftest looking of all:confused: China certanly don't approve of online gambling, even in Hong Kong, yet far from banning Hong Kong, Ladbrokes are telling Hong Kong players how to "cheat the system" with respect to Chinese law.
 

mattsgame

Meister Member
webmeister
CAG
Joined
Sep 17, 2009
Location
Out Of Town
ladbrokes.

For what it's worth Ladbrokes can be a pain in the butt. However I think this is more so due to them being directly associated to a UK bricks and mortar bookie shop.

At the end of the day proceedures keep these places in business and build solid reputations.

I had a small drama with them a while back. But once ID docs were sent and approved; all in under a few hours I'll add on a weekend, it was smooth sailing for then on.


Cheers

Dave

Good evening dave.

Just wondering how u manage to play at ladbrokes? ive tried signing up and i get the whole australians are not alowed to register etc.?

Ive heard how reputable they are and wanted to try them awhile ago but didn't go thru with signing up.

Cheers matt
 
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