I thought 32 red was quicker to pay winners

[pumacat]

I thought with all the hype about 32 red and their quick payouts they would be quicker. After just talking to the 32 red rep it seems they are just like every other microgaming casino.

I was told my payment was processed on friday but then it takes 3 business days ( at least ) to actually get paid. ( reps words not mine )

So some people get paid in a few hours while others get paid in 3-4 days?

I'll stick to my other Microgaming casino

thanks

 

[LaHutti]

what method do you use ?
Personally I've never waited 24 hours for my money there, so I'd think something went wrong somewhere.

 

[Seventh777]

What payment method do you use?, if you use an e-wallet and make a withdrawal well within office hours you will get your payment the same day, worse case scenario is next day, did you flush your reverse withdrawal also?.

If you know of a MGS casino that offers quicker withdrawals than 32Red I would like to hear about it (not including casinos that use multi softwares like Ladbrokes, Virgin, VC, 10Bet etc).

 

[Jasminebed]

What withdrawal method have you requested? I use Moneybookers usually, and it's almost always way under 24 hours. I have requested a payment back to my Visa as well, and that does take a little longer, but it does from anywhere I've used that method. I'm sure the payment is made, it's just the transit time, same for wires.

Even non-VIPs can request a flush, and that will eliminate the reversible period.

 

[Dipity]

Just a quick derail question (sorry!) - if you deposit via visa with 32red can you still request withdrawals back to moneybookers? I've used both to deposit in the past, but GoWild only allow me to w/d back to my Visa since thats my most common deposit method.

 

[pumacat]

The withdraw was to my moneybookers account

 

[Tirilej]

Just a quick derail question (sorry!) - if you deposit via visa with 32red can you still request withdrawals back to moneybookers? I've used both to deposit in the past, but GoWild only allow me to w/d back to my Visa since thats my most common deposit method.

I don't know about Visa and Moneybookers, but I do know that when I deposit via my Mastercard I can withdraw back to my Netelleraccount. Ask them is a good idea.

 

[Seventh777]

Just a quick derail question (sorry!) - if you deposit via visa with 32red can you still request withdrawals back to moneybookers? I've used both to deposit in the past, but GoWild only allow me to w/d back to my Visa since thats my most common deposit method.

I`m pretty sure that you can withdraw back to any method you have used to deposit with, no matter what method you used last.

 

[LaHutti]

Just a quick derail question (sorry!) - if you deposit via visa with 32red can you still request withdrawals back to moneybookers? I've used both to deposit in the past, but GoWild only allow me to w/d back to my Visa since thats my most common deposit method.

They have an inhouse policy, that they pay back to the deposit method you last used

 

[pumacat]

I had a chat with support again and it seems they wish to put the winnings back onto my card instead of the moneybookers which I selected. I assume this is for security reasons etc. I still think waiting till friday to get paid to my card is a bit of an extended time that could be shortened. last customer service rep said wednsday and this rep says friday. I will assume that Friday will be the day and not wed.

Lewis: Hi , how can I help?
Me: Hi Lewis, the last rep I spoke to informed me that my cashout would be paid wednsday at the earliest. Can you confirm this
Me: My account number is 32REXXXXXX
Me: The reason I'm asking is because I received an email on friday saying the money was on the way
Lewis: thank you just bear with me a moment
Lewis: and thank you Chris
Lewis: ok Chris, this was released on the saturday, now we allow up to 3-5 working days for payments to appear back in your account, and as you may know, banks dont work weekends, this will mean that the payment may not reach you until friday
Lewis: this friday
Lewis: hopefully soooner
Me: So I make my withdraw to moneybookers on friday and the payment should arrive by this coming friday to my moneybookers account?
Lewis: ok no this has gone back to card ending XXXX
Me: but it was asked to go back to moneybookers, so it is actually going back to my credit card
Lewis: our payments team will automatically select the depositing method to put the money back to as a security precaution
Me: That fair and I understand, It just seems to be a long period in which to get paid back to a card.
Lewis: I cannot see that you specified that you wanted this payment to go back to mmoneybookers
Lewis: in future if you specifically request this then we will be able t process to your moneybookers
Me: Well lewis, I know I did specify moneybookers but I will wait until friday for it to go to my visa card.
Me: Thank you for your time.

 

[Tirilej]

Your first withdrawal will always go back to what you used to deposit with.
Make the next with Moneybookers and you will never get that problem again.

Someone said up here that what you used as a last depositmethod you have to cash out to, but thats not true either because I have used MasterCard a lot of times but always used Neteller for cashouts.

 

[Nate]

I'm certain after my first withdrawal that I was able to send my withdrawal to any other depositing methods I had used in the past.

32Red are not the delay - The processing bank and your bank are the actual delays. On average, it takes about 3 Days to get back to my VISA, irrelevant of which Casino I play with.

Moneybookers will be within a day. Probably a hiccup with this one, but trust me - you are in the BEST HANDS in the online industry.

Nate

 

[chayton]

I got one withdrawal but had to withdraw to EcoCard since that was my last deposit method even though I'd used moneybookers in the past. Which sucked because EcoCard took 10% right off the top. Well actually I don't know if they took a percentage, but my withdrawal was for $300 and they took $30. Maybe that's a flat fee. Either way it sucked.

 

[mattsgame]

They have an inhouse policy, that they pay back to the deposit method you last used

This is Correct and has always been the same for me. You can however ask live chat to pass a message onto processing to have it paid to another method.

I used Visa and in cashier withdrew to Neteller but before I contacted CS it was to late and it was sent back to my Visa which took 3 working days. (still damn fast in my opinion)

 

[vinylweatherman]

Long term players should be able to make arrangements to waive some of these protocols. The longer you have played, the happier they are that you are genuine.

I have had my reverse period set to the minimum allowed by MGS back end software, effectively having "autoflush" for all withdrawals. I can also have withdrawals back to Neteller, even when deposits have come from a VISA card. I have used this Neteller account there since I joined.

I expect that if I suddenly changed to Moneybookers, used a new card, and asked for it back to Moneybookers, it would be sufficiently out of character for them to ask me to again comply with security protocols.

Club Rouge members should find this easy to arrange, because 32Red have already satisfied themselves about a player's credentials before they get the Club Rouge invite. Non Club Rouge players in good standing should also have little trouble making bespoke arrangements for their accounts.

In this case, it appears the delay is down to the money being sent back to the card. I don't believe that setting a preferred method in the software carries the same weight as having it arranged through CS. It is possible that protocol overwrites the setting, so the cashier sees no note of a preference for a card deposit's proceeds to go to Moneybookers, hence they follow the standard protocol and send it back to the card.

Their processing is not truly instant like Ladbrokes, so although the withdrawal gets moved to processing straight away after being flushed, it awaits the next batch, which could be some hours away, or the next day. What you should get is payment in under 24 hours, which is most noticable when using an eWallet.

Changes to banking rules seems to have made it equally fast when going back to a card. GNUF sent £5200 back to my VISA card, and on the same day my "available balance" reflected this £5200, even though it had not appeared on my statement. This suggests that the 2-3 day wait for a VISA withdrawal is a thing of the past for UK players. This may well spread to other EU countries. Pity this doesn't seem to include Canada.

 

[deepsky2]

I made a withdraw Dec 23rd to be wired to my bank account its now Jan 9th no payment and my last e-mail went unanswered.. no problem in past I thought with the holidays it may be longer but not this long.

 

[AudiManinBoro]

I made a withdraw Dec 23rd to be wired to my bank account its now Jan 9th no payment and my last e-mail went unanswered.. no problem in past I thought with the holidays it may be longer but not this long.

Contact one of the 32Red reps here, they are all amazingly efficient

 

[Seventh777]

I made a withdrawal today at 12:30 and it was in my Neteller account at 15:30, I remember the good old days when they used to process withdrawals in 2 hours and 59 minutes, damn they are slacking . I think I may be partially to blame though as when I was talking to CS Amber and she requested some security details I inadvertently forgot myself for a second and added `I like to wear woman`s clothes and my fav colour is blue` the awkward silence broken only when I responded `I lied, my fav colour is red` .