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I thought 32 red was quicker to pay winners

Discussion in 'Online Casinos' started by pumacat, Jan 9, 2012.

    Jan 9, 2012
  1. pumacat

    pumacat Dormant account

    Location:
    Canada
    I thought with all the hype about 32 red and their quick payouts they would be quicker. After just talking to the 32 red rep it seems they are just like every other microgaming casino.

    I was told my payment was processed on friday but then it takes 3 business days ( at least ) to actually get paid. ( reps words not mine )

    So some people get paid in a few hours while others get paid in 3-4 days?

    I'll stick to my other Microgaming casino

    thanks
     
  2. Jan 9, 2012
  3. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    what method do you use ?
    Personally I've never waited 24 hours for my money there, so I'd think something went wrong somewhere.
     
  4. Jan 9, 2012
  5. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    What payment method do you use?, if you use an e-wallet and make a withdrawal well within office hours you will get your payment the same day, worse case scenario is next day, did you flush your reverse withdrawal also?.

    If you know of a MGS casino that offers quicker withdrawals than 32Red I would like to hear about it (not including casinos that use multi softwares like Ladbrokes, Virgin, VC, 10Bet etc).
     
  6. Jan 9, 2012
  7. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    What withdrawal method have you requested? I use Moneybookers usually, and it's almost always way under 24 hours. I have requested a payment back to my Visa as well, and that does take a little longer, but it does from anywhere I've used that method. I'm sure the payment is made, it's just the transit time, same for wires.

    Even non-VIPs can request a flush, and that will eliminate the reversible period.
     
  8. Jan 9, 2012
  9. Dipity

    Dipity Dormant account

    Occupation:
    Web Designer
    Location:
    UK
    Just a quick derail question (sorry!) - if you deposit via visa with 32red can you still request withdrawals back to moneybookers? I've used both to deposit in the past, but GoWild only allow me to w/d back to my Visa since thats my most common deposit method.
     
  10. Jan 9, 2012
  11. pumacat

    pumacat Dormant account

    Location:
    Canada
    The withdraw was to my moneybookers account
     
  12. Jan 9, 2012
  13. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I don't know about Visa and Moneybookers, but I do know that when I deposit via my Mastercard I can withdraw back to my Netelleraccount. Ask them is a good idea.
     
  14. Jan 9, 2012
  15. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    I`m pretty sure that you can withdraw back to any method you have used to deposit with, no matter what method you used last.
     
  16. Jan 9, 2012
  17. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    They have an inhouse policy, that they pay back to the deposit method you last used
     
  18. Jan 9, 2012
  19. pumacat

    pumacat Dormant account

    Location:
    Canada
    I had a chat with support again and it seems they wish to put the winnings back onto my card instead of the moneybookers which I selected. I assume this is for security reasons etc. I still think waiting till friday to get paid to my card is a bit of an extended time that could be shortened. last customer service rep said wednsday and this rep says friday. I will assume that Friday will be the day and not wed.

    Lewis: Hi , how can I help?
    Me: Hi Lewis, the last rep I spoke to informed me that my cashout would be paid wednsday at the earliest. Can you confirm this
    Me: My account number is 32REXXXXXX
    Me: The reason I'm asking is because I received an email on friday saying the money was on the way
    Lewis: thank you just bear with me a moment
    Lewis: and thank you Chris :)
    Lewis: ok Chris, this was released on the saturday, now we allow up to 3-5 working days for payments to appear back in your account, and as you may know, banks dont work weekends, this will mean that the payment may not reach you until friday
    Lewis: this friday
    Lewis: hopefully soooner
    Me: So I make my withdraw to moneybookers on friday and the payment should arrive by this coming friday to my moneybookers account?
    Lewis: ok no this has gone back to card ending XXXX
    Me: but it was asked to go back to moneybookers, so it is actually going back to my credit card
    Lewis: our payments team will automatically select the depositing method to put the money back to as a security precaution
    Me: That fair and I understand, It just seems to be a long period in which to get paid back to a card.
    Lewis: I cannot see that you specified that you wanted this payment to go back to mmoneybookers
    Lewis: in future if you specifically request this then we will be able t process to your moneybookers
    Me: Well lewis, I know I did specify moneybookers but I will wait until friday for it to go to my visa card.
    Me: Thank you for your time.
     
  20. Jan 9, 2012
  21. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Your first withdrawal will always go back to what you used to deposit with.
    Make the next with Moneybookers and you will never get that problem again.

    Someone said up here that what you used as a last depositmethod you have to cash out to, but thats not true either because I have used MasterCard a lot of times but always used Neteller for cashouts.
     
  22. Jan 10, 2012
  23. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    I'm certain after my first withdrawal that I was able to send my withdrawal to any other depositing methods I had used in the past.

    32Red are not the delay - The processing bank and your bank are the actual delays. On average, it takes about 3 Days to get back to my VISA, irrelevant of which Casino I play with.

    Moneybookers will be within a day. Probably a hiccup with this one, but trust me - you are in the BEST HANDS in the online industry.

    Nate
     
  24. Jan 10, 2012
  25. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    I got one withdrawal but had to withdraw to EcoCard since that was my last deposit method even though I'd used moneybookers in the past. Which sucked because EcoCard took 10% right off the top. Well actually I don't know if they took a percentage, but my withdrawal was for $300 and they took $30. Maybe that's a flat fee. Either way it sucked.
     
  26. Jan 10, 2012
  27. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    This is Correct and has always been the same for me. You can however ask live chat to pass a message onto processing to have it paid to another method.

    I used Visa and in cashier withdrew to Neteller but before I contacted CS it was to late and it was sent back to my Visa which took 3 working days. (still damn fast in my opinion)
     
  28. Jan 10, 2012
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Long term players should be able to make arrangements to waive some of these protocols. The longer you have played, the happier they are that you are genuine.

    I have had my reverse period set to the minimum allowed by MGS back end software, effectively having "autoflush" for all withdrawals. I can also have withdrawals back to Neteller, even when deposits have come from a VISA card. I have used this Neteller account there since I joined.

    I expect that if I suddenly changed to Moneybookers, used a new card, and asked for it back to Moneybookers, it would be sufficiently out of character for them to ask me to again comply with security protocols.

    Club Rouge members should find this easy to arrange, because 32Red have already satisfied themselves about a player's credentials before they get the Club Rouge invite. Non Club Rouge players in good standing should also have little trouble making bespoke arrangements for their accounts.

    In this case, it appears the delay is down to the money being sent back to the card. I don't believe that setting a preferred method in the software carries the same weight as having it arranged through CS. It is possible that protocol overwrites the setting, so the cashier sees no note of a preference for a card deposit's proceeds to go to Moneybookers, hence they follow the standard protocol and send it back to the card.

    Their processing is not truly instant like Ladbrokes, so although the withdrawal gets moved to processing straight away after being flushed, it awaits the next batch, which could be some hours away, or the next day. What you should get is payment in under 24 hours, which is most noticable when using an eWallet.

    Changes to banking rules seems to have made it equally fast when going back to a card. GNUF sent £5200 back to my VISA card, and on the same day my "available balance" reflected this £5200, even though it had not appeared on my statement. This suggests that the 2-3 day wait for a VISA withdrawal is a thing of the past for UK players. This may well spread to other EU countries. Pity this doesn't seem to include Canada.
     
  30. Jan 11, 2012
  31. deepsky2

    deepsky2 One more spin

    Occupation:
    Gambler
    Location:
    toronto ontario canada
    I made a withdraw Dec 23rd to be wired to my bank account its now Jan 9th no payment and my last e-mail went unanswered.. no problem in past I thought with the holidays it may be longer but not this long.
     
  32. Jan 12, 2012
  33. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Occupation:
    Sales
    Location:
    UK
    Contact one of the 32Red reps here, they are all amazingly efficient :thumbsup:
     
  34. Jan 12, 2012
  35. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    I made a withdrawal today at 12:30 and it was in my Neteller account at 15:30, I remember the good old days when they used to process withdrawals in 2 hours and 59 minutes, damn they are slacking :(. I think I may be partially to blame though as when I was talking to CS Amber and she requested some security details I inadvertently forgot myself for a second and added `I like to wear woman`s clothes and my fav colour is blue` the awkward silence broken only when I responded `I lied, my fav colour is red` :eek2:.
     
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