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i played mummy's gold but...

Discussion in 'Online Casino and Poker Complaints - old section' started by rosella, Nov 8, 2005.

    Nov 8, 2005
  1. rosella

    rosella Dormant account

    Occupation:
    teacher
    Location:
    milano
    hi
    in october i played mummy's gold casino,i deposited 50$ and received a 100$...off course i checked the terms, and european blackjack,but not vegas strip black jack was allowed in order to meet the wagering requirementt (counting 1/4)
    so i played and request a withdrawal of 370$
    well...at the beginning they asked me by mail for more documents to confir my id...then after more than 2 weeks in chat they told me that blackjack is not allowed to meet the wagering requirements...i checked the terms and condition and...magic!!!they are changed!!!
    but they say that the last time they changed the terms was in august...
    not true,on 17 october they were different than now,100% sure...
    somebody can help me?somebody played mummys gold in that period?Bryan?
     
  2. Nov 8, 2005
  3. sirius

    sirius Senior Member

    Location:
    UK
    They've done that sort of thing before... they shouldn't really be trusted.
     
  4. Nov 8, 2005
  5. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    This is the EXACT reason why CM tells everyone to take screenshots of T&Cs BEFORE they play. It would also not hurt to confirm everything with live chat and keep a copy of the session also before you play. I know, I know, when you want to play you don't want to spend a hour or so covering your a$$, but when you win, isn't it great to have some proof of the terms you won with and be able to counter changed terms?
     
  6. Nov 9, 2005
  7. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    I know there's a website out there that holds cached pages, but for the life of me I can't remember the name or URL.

    Ahhh, it just came to me ... it's You must register/login in order to see the link.

    I think it goes under another name too, but you might want to put the casino's URL into it and see if they have cached pages from after that date you mentioned.

    EDIT: I actually checked it myself for you, but the most recent cached page is from November 28, 2004 and I assume your October date is from this year. Sorry.

    EDITx2: Are you sure you're correct about the No Vegas Strip BJ? I've got an Excel file that says nothing about that particular rule, though back in June (when the Excel file was last updated) any form of blackjack was allowed. And the November 28, 2004 cached page is no help as it says no form of blackjack is allowed. Sorry x2.
     
    Last edited: Nov 9, 2005
  8. Nov 9, 2005
  9. rosella

    rosella Dormant account

    Occupation:
    teacher
    Location:
    milano
    yes im pretty sure about that...i ve found another player who told me that 1 nov 2005 the terms were as i said...and 2 nov they were magically changed...i played in october so the terms have not been changed when i was playin, but when my cash in was processed...this explainin why they asked me documents and then told me:oops:ps,u have not met the wagering requirements...
    any suggestion to get this money?i dont want to do again the playthrough...
    should i wait for bryan to help me someway?any suggestion is very welcome...
     
  10. Nov 9, 2005
  11. tombomb

    tombomb Dormant account

    Location:
    right here
    what werethe wager req?

    deposit plus bonus 20x?did they say how much more you need to wager? I'll put them on my list of casinos to never play at.
     
  12. Nov 9, 2005
  13. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    As far as Im aware, and I signed up there at the end of October, there was the blackjack limitation then
     
  14. Nov 9, 2005
  15. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    We all know what will happen if you play a different game to meet WR again. :(

    I would ask Bryan first - he may suggest a P.A.B.
    (I think he might be 'out of the office' at the moment - haven't seen any Meister's posts for days!)

    If you really want any chance of keeping your money, be patient.
    Do not play ANY more at this casino until this is resolved one way or another.
     
  16. Nov 9, 2005
  17. rosella

    rosella Dormant account

    Occupation:
    teacher
    Location:
    milano
    ok...i will do as suggested...i will wait...
    thanks a lot to everybody for help...if somebody had a similar experience on mummys gold please contact me
    thanks
     
  18. Nov 9, 2005
  19. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Me again! ;)

    Just got home from work & checked my spreadsheet of all MG casinos that I complied a year ago.
    My records say that NO BLACKJACK is allowed in WR.
    I think it unlikely that they would have changed their T&C's to allow it, then take it off again, so I guess you must have somehow been mistaken about what you thought you saw...?
    Maybe you were looking at a number of different casino's just before you signed up?

    Looks like you're heading for the slots!!! :D Good luck! :thumbsup:

    PS: Suzecat is spot on - I now ALWAYS take screenshots of the T&C's before I join any new casino.
     
    Last edited: Nov 9, 2005
  20. Nov 10, 2005
  21. rosella

    rosella Dormant account

    Occupation:
    teacher
    Location:
    milano
    wait,this seems strange... cause the casino itself admits the terms and conditions were changed in august,and before august blackjack was allowed (countin 1/4)...
    so there are two possibilities...
    1- mummy's gold changes the rules about black jack very often, so when u compiled your list blackjack was not allowed,then allowed again,then again not and so on...before august was allowed,but maybe before january not...who knows?
    2- u made a mistake in compiling your list
    but i think is the number one...
    nobody played in mummys gold in the period of mid octobert?
    any help very welcome...
     
  22. Nov 10, 2005
  23. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I admit both 1 & 2 are entirely possible!
    If you're 100% sure, then I would Pitch a Bitch.
    They are Meister accredited, so hopefully it should be easy to sort out.
     
  24. Nov 11, 2005
  25. rosella

    rosella Dormant account

    Occupation:
    teacher
    Location:
    milano
    i know they are accredites by casinomeister...thats why im so surprised...im pretty sure and as i told before i ve found another player who got the same problem...i left for him a message in another forum and im waitin for a reply...
    and i will wait for casinomeister to come back...and if somebody played mummys gold casino in october,please post a message here!!!
     
  26. Nov 11, 2005
  27. casinoplayer658

    casinoplayer658 Dormant account

    Occupation:
    Tech
    Location:
    USA
    Why should people have to do this shit to play online? So many obsticles. faxing id's, stalled payouts, bogus policies, unwanted reversals.

    Geez why the heck do any of us play online? This is just too much shit to deal with. I think im done with online casinos.
     
  28. Nov 11, 2005
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    The Pitch a Bitch section will be back up and running probably later today. Feel free to fill that out and I'll get it off right away.

    Yeah, I've been gone as mentioned many times in the forum :D
     
  30. Nov 11, 2005
  31. Chatmaster

    Chatmaster Dormant account

    Occupation:
    Online Marketing Specialist
    Location:
    South Africa
    Hi rosella

    Can you please pm me your account details so I can investigate what exactly happened here and perhaps sort this out?

    Thanks.
     
  32. Nov 12, 2005
  33. rosella

    rosella Dormant account

    Occupation:
    teacher
    Location:
    milano
    ok i will try both ways...thanks in advance for your time!!
     
  34. Nov 14, 2005
  35. Chatmaster

    Chatmaster Dormant account

    Occupation:
    Online Marketing Specialist
    Location:
    South Africa
    Sorted

    OK, this is sorted and explained in detail to rosella in a pm. I would like to add the following information for everyone's general knowledge. Our casino group are making use of software (CMS system as well Source Safe) that enables us to go back in history of all website changes. This allowed me to get the details about this issue on when the T&C was changed. We both had valid issues and we decided that instead of steering into a stand-off for no reason we will honor the cash-in. I have explained the reason why we feel we will pay this out to rosella in a PM. To my opinion both of us are perfectly happy about the resolution. :thumbsup:
     
  36. Nov 23, 2005
  37. rosella

    rosella Dormant account

    Occupation:
    teacher
    Location:
    milano
    well...i waited for my money 10 days to be accounted,then i logged in mummys gold and if found my money there, i requested a cash in and it was refused...again...
    i hope in a simple misunderstood...
     
  38. Nov 24, 2005
  39. Chatmaster

    Chatmaster Dormant account

    Occupation:
    Online Marketing Specialist
    Location:
    South Africa
    Hi rosella

    I will look into this immidiately. Just to be clear, this is the same cashin? Please let me know with whom you discussed this at our cashin department via PM.

    Thanks, Roelof
     

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