DepositSpinLose

Dormant account
Joined
May 3, 2010
Location
british columbia
..why in all the forums online, that there is nobody that has worked for online casinos (software, cashier, live chat) that can give real answers on how the online casinos really work. i mean, are they all wearing cement boots or in lying in corn fields all over the world? where do ex-casino workers go? lol, seriously though......
 
LVbet - recipient of Best Customer Support 2019 at Casinomeister

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
..why in all the forums online, that there is nobody that has worked for online casinos (software, cashier, live chat) that can give real answers on how the online casinos really work. i mean, are they all wearing cement boots or in lying in corn fields all over the world? where do ex-casino workers go? lol, seriously though......

I am under the impression that casino employees/staff sign a non disclosure agreement upon employment (and applies to after they leave, also) which would greatly restrict what they can and can't say.

And who's to say that once out of the 'game' they have any interest in the online gambling industry anyway.
 

Silencio

Dormant account
Joined
Jul 18, 2011
Location
Netherlands
Yeah mousey is right. Even if you work in a hotel you have to sign such an agreement.
However there's a dutch croupier in the news right now, who wrote a book about his work at the government owned casino, Holland Casino.
He's being sued not to publish to the max extent. All he said in the interview I saw was something about a special room within the casino for high rollers, and he said there is no respect for the people who gamble there. They give them free drinks to get them drunk, and don't care about them losing all the money they have, at all.
So nothing special :D But it's not an online casino of course..
What's your point of interest btw? The command structure of it all? I don't think there that much else interesting enough going on..
 

DepositSpinLose

Dormant account
Joined
May 3, 2010
Location
british columbia
:) well, i always think that when i am winning, why is it that i get booted, come back and the losing starts. how about, why i go to zero exactly when i get through the wager requirments on a deposit bonus. stuff like that.

just so many questions and no answers whatsoever.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
I really want to know how chat support works. There was a thread here a year or so ago when everyone was trying to figure out if all the chat people were in a room together somewhere or if they're scattered around or if they're working from home, etc. Even phone support, I once called support for an MG casino and I swear that I dragged the guy out of bed, he was yawning and mumbling and talking really quietly like he didn't want to wake someone up, it was really bizarre.
 

Brooklyn

Dormant account
Joined
Feb 10, 2010
Location
On the Hot Mess Express
..why in all the forums online, that there is nobody that has worked for online casinos (software, cashier, live chat) that can give real answers on how the online casinos really work. i mean, are they all wearing cement boots or in lying in corn fields all over the world? where do ex-casino workers go? lol, seriously though......

For some reason the thought of your last post in another thread came to mind. Perhaps they are not only wearing cement boots but were also fed bologna and mayo sandwiches :D. Idk really, maybe they had to sign something saying they wouldn't talk.

As RC would say. Loose lips sink ships. :cool:
 

ksb11

Dormant account
Joined
May 10, 2009
Location
Wait'n for a payout!
I really want to know how chat support works. There was a thread here a year or so ago when everyone was trying to figure out if all the chat people were in a room together somewhere or if they're scattered around or if they're working from home, etc. Even phone support, I once called support for an MG casino and I swear that I dragged the guy out of bed, he was yawning and mumbling and talking really quietly like he didn't want to wake someone up, it was really bizarre.

That's funny!
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
:) well, i always think that when i am winning, why is it that i get booted, come back and the losing starts. how about, why i go to zero exactly when i get through the wager requirments on a deposit bonus. stuff like that.

just so many questions and no answers whatsoever.

Well the answer to your getting booted and losing is that it is a complete fallacy and has no evidentiary basis whatsoever.....apart from "I lost after I got booted". The fact is that we only remember the times we lose after being booted.....it is very likely that we win (or keep winning) just as many times after being booted but those times don't stick in our memories. It's human nature to only think of the horrible had luck and forget the amazing good luck (just ask takethemoney....sorry couldn't resist...).

In regards to the WR finishing exactly when you hit zero....well firstly unless you're writing down every bet you wouldn't know if you met the WR exactly, and secondly it is unlikely that it would happen often or at all (if we are talking about exactly not almost etc). The other fact is that bonuses are designed to pretty much leave you with nothing most of the time. The casinos are very careful these days to offer bonuses that assure that they win most times.

If someone REALLY believed all these things were REALLY employed by online casinos, one would look pretty foolish to keep playing.....why would you knowingly allow yourself to be cheated?
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
Well the answer to your getting booted and losing is that it is a complete fallacy and has no evidentiary basis whatsoever.....apart from "I lost after I got booted". The fact is that we only remember the times we lose after being booted.....it is very likely that we win (or keep winning) just as many times after being booted but those times don't stick in our memories. It's human nature to only think of the horrible had luck and forget the amazing good luck (just ask takethemoney....sorry couldn't resist...).

In regards to the WR finishing exactly when you hit zero....well firstly unless you're writing down every bet you wouldn't know if you met the WR exactly, and secondly it is unlikely that it would happen often or at all (if we are talking about exactly not almost etc). The other fact is that bonuses are designed to pretty much leave you with nothing most of the time. The casinos are very careful these days to offer bonuses that assure that they win most times.

If someone REALLY believed all these things were REALLY employed by online casinos, one would look pretty foolish to keep playing.....why would you knowingly allow yourself to be cheated?

nifty with all do respect [really ] it's a intoxication of sorts like getting a hang over after a night on the town '

like a thought like if i play a round of golf ill not get any green fees back but if i indulge in casino games its reasonable to think i may break even or even win , and well the house edge is always there just like a hangover if you drink to much [just a facet of a many sided orb]
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
nifty with all do respect [really ] it's a intoxication of sorts like getting a hang over after a night on the town '

like a thought like if i play a round of golf ill not get any green fees back but if i indulge in casino games its reasonable to think i may break even or even win , and well the house edge is always there just like a hangover if you drink to much [just a facet of a many sided orb]

Ummmm.....I'm not following rocky. Playing golf with green fees is totally different - you aren't "gambling" those fees you are paying for a service with a definite outcome I.e. you will definitely get a round of golf. In a casino, you're not paying a fee, you're gambling your money in the hope you may win more.....but the result is far from definite.

I just pointed out the realities to the OP as they asked the questions and it was nothing personal.
 

Silencio

Dormant account
Joined
Jul 18, 2011
Location
Netherlands
I really want to know how chat support works. There was a thread here a year or so ago when everyone was trying to figure out if all the chat people were in a room together somewhere or if they're scattered around or if they're working from home, etc. Even phone support, I once called support for an MG casino and I swear that I dragged the guy out of bed, he was yawning and mumbling and talking really quietly like he didn't want to wake someone up, it was really bizarre.

:D I always pictured the chat support people like all sitting in booths or something. I mean I think got that impression. Mostly. Or sometimes just 1 booth :D But those phone people are probably spread over the world where it' the most convenient or the cheapest. As it is with most support. I'm just guessing though :p
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
Ummmm.....I'm not following rocky. Playing golf with green fees is totally different - you aren't "gambling" those fees you are paying for a service with a definite outcome I.e. you will definitely get a round of golf. In a casino, you're not paying a fee, you're gambling your money in the hope you may win more.....but the result is far from definite.

I just pointed out the realities to the OP as they asked the questions and it was nothing personal.

i see the comparison as two pass times supplied by vendors for pleasure [and golf can get addicting lol] as well

both have over head but only one can make you poorer or richer on a typical session

obviously not counting pro tours


no spliting hairs thats my story and im sticking to it ;)
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
I work in a business where there are industry secrets and ways we profit that nobody but us know about. It's just a code....we keep our mouths shut. I imagine that nobody in the casino industry will talk about some aspects of the business. There are certainly things they do not want us to know and I'm certain they are capable of doing more than they tell us, as far as settings, both preferential and prejudiced. If one risks their money to gamble, these things must be taken into account and if one still chooses to proceed, they do so at their own risk. Ever felt a clear and decided take down mode when playing? You think that's just a coincidence? Might be, but my gut tells me that is not always the case. Some gamblers need to be cooled off when they are hot. A nice little boot off the server ought to do. I am on a very reliable cable internet connection. The only times, ever, that I get a "no internet connection" available message is when I have played RTG casinos. So, it seems to me there is something built into the software that can cause your connection to be fouled.
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
Aging online casino workers undergo a renewal ritual where they are vaporized and then return as new, younger and less attentive casino employees.

logans-run-carousel.jpg
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
There HAVE been former employees who have come here to "spill the beans". Often, what they claim is so outlandish that it is not believed. There is also a motive involved that has driven them to break the code of silence, and if this is revenge, they could well be making up what they say as a means to get back at their former employer.

The allegations need to be backed up by evidence, and often it is only the word of the former employee that we have.

Most leaks have come from former employees of rogue casinos, so what they say is not representative of much of the industry.


Dogboy works as a game developer for RTG, and posts here. However, what he says has to be approved by RTG first, so he restricts his explanations to the working of the games, and does not discuss how individual operators might run their casinos.

Many casino reps will be a little more open via PM to individual members they feel are not out to get information to help them commit fraud.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
..why in all the forums online, that there is nobody that has worked for online casinos (software, cashier, live chat) that can give real answers on how the online casinos really work.

There are a few answers that I can think of which apply to your question, all true but different aspects of the full story:
  1. casino employees absolutely have to sign NDA (Non-Disclosure Agreements) and most are applicable for 1+ years after they leave their place of employment.
  2. there are a lot fewer secrets than you'd think. Most questions that players have have been answered honestly over the years. The fact that few players believe those answers is another matter.
  3. many of the "former" employees are still in the business in one way or another. Casino peeps move on to be marketing reps (in the biz), support peeps move on to become webmasters or affiliates or whatever, IT people move ... you get the idea. They're still in the game so blowing whistles -- not that there are many to blow -- isn't in their best interests.

In other words (a) it's complicated and (b) there isn't much that hasn't already been said, one way or another at one time or another.

Aging online casino workers undergo a renewal ritual where they are vaporized and then return as new, younger and less attentive casino employees.

Yay! I'm not the only person who remembers LOGAN'S RUN! Attach Removed (Old not found)
 

PNEFOREVER2

Dormant account
Joined
Jun 3, 2011
Location
Preston,lancs
Just out of pure curiosity,what sort of things would casinos not want ex-employees talking about by making them sign a contract keeping them quiet?

That makes me a little nervous to be honest.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... what sort of things would casinos not want ex-employees talking about ....

Could be any of a zillion things, most of them boring as dust and certainly no cause for nervousness. It's pretty much standard practice in most high-tech and financial industries, certainly for anything government or defense related.

I've had to sign NDA's in the past, sometimes for trivial things like not discussing someone's new marketing campaign artwork, sometimes for high-level things like new systems designs or the financing on company buy-outs, etc.

We even offer to sign NDAs sometimes to ease the discussion of a player's PAB. It's seldom actually necessary but we would do it if it was the only way forward on a sensitive case. I haven't actually done this in the time that I've been helping with the PABs -- started in Dec 2007 -- but I know Bryan has had to do it in the past.

In the casino biz the competition is so stiff that anything related to game software -- what's being developed, what new features are coming, the list is endless -- is typically considered a company secret. Ditto with stuff on the transaction processing, the client-server data link, the location and/or access info on company servers, etc etc etc. Like I said, none too exciting really.
 

Slotster!

I predict a riot.
Joined
Oct 17, 2004
Location
Location, Location!
1) Go to industry type event
2) Get drunk with industry bigwigs
3) Find out amazing things about the business.

I learned more about how online gaming works in a few hours than a lifetime playing on line.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
1) Go to industry type event
2) Get drunk with industry bigwigs
3) Find out amazing things about the business.

Excellent advice!

FWIW, many of us will be in London for ICE the last week of January. On Tuesday the 24th (?) there's the "Meister Meeting" where Bryan usually has free drinks and finger-food for all CM members and invitees. I believe it's being held at the same place as last year.

Bryan usually sends out a PM which includes a password which you need to get in, can't recall if that has gone out yet or not. If you're interested I'm sure he'd let you know the details, PM him Link Outdated / Removed.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
Yeah mousey is right. Even if you work in a hotel you have to sign such an agreement.
However there's a dutch croupier in the news right now, who wrote a book about his work at the government owned casino, Holland Casino.
He's being sued not to publish to the max extent. All he said in the interview I saw was something about a special room within the casino for high rollers, and he said there is no respect for the people who gamble there. They give them free drinks to get them drunk, and don't care about them losing all the money they have, at all.
So nothing special :D But it's not an online casino of course..
What's your point of interest btw? The command structure of it all? I don't think there that much else interesting enough going on..

Yeah, interesting story. I live in Amsterdam. Holland Casino also has a duty to look after the people, since it is state-owned. I wonder about this man's non-disclosure agreement though. He also told a story on a talk show about someone dying at the tables and no one gave a ***. Staff did not close the table, everyone just continued playing...
 

-Wendy-

Dormant account
Joined
Jul 18, 2007
Location
Israel
I also worked at a casino when somebody had a heart attack and died. I suppose closing tables would have just resulted in a lot of gawkers, but I was absolutely horrified that everything carried on as normal while he died... nobody in a room of around 2,000 people seemed to care.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Excellent advice!

FWIW, many of us will be in London for ICE the last week of January. On Tuesday the 24th (?) there's the "Meister Meeting" where Bryan usually has free drinks and finger-food for all CM members and invitees. I believe it's being held at the same place as last year.

Bryan usually sends out a PM which includes a password which you need to get in, can't recall if that has gone out yet or not. If you're interested I'm sure he'd let you know the details, PM him Link Outdated / Removed.

I can't attend, but I've asked a friend who is to save a pint and some sausage rolls and post them to me.

Mmmmm yummy!!
 
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