- Jan 12, 2007
- Glendale, Arizona (nationwide)
I never thought I'd be posting something negative about Fortune Lounge and Royal Vegas Casino, but they are not the class act that they used to be. Last week, I went to log-in so I could rebuy in a tournament where I was in position # 39 out of 950 players. I could not figure out why my account had been locked. I called Fortune Lounge Customer service and the rep whoo I spoke with could see no reason for my account to be locked. He told me that he would forward everything to the appriate department, and they would be contacting me. 4 days later I had noty heard anything so I call Fortune Lounge again and again I was stuck on hold for over 20 minutes. The rep returned and told me that my account had been unlocked and I could log in. My response was "That's it!". He asked what I meant. I said what about the tourney that I was unable to finish and the time I spent on hold. He said he would speak to the supervisor. He returned about 15 minutes later and told me that there was nothing that they could do for me. 1 or 2 years ago, they would have at least put a $5 or $10 bonus into my account for all of the inconvenience. I've been an active depositer with Royal for 3 years and have never cashed out with them. I will never deposit there again.
Last edited by a moderator: