I need help and advise

Nicole50

Dormant account
Joined
Sep 13, 2006
Location
Netherland
Hello All,

I a really a new player and I have no experiences with the online casino. I got 25 credit free from the vegastopcasino which is under the responsability of the PlayUnited Network. Before I played this bonus I went to the website www.vegastopcasino.con and in the terms and conditions the casino say for the free money you need just to wager and maximum withdrawal is 10X the bonus. I played a long time and I meet nicely the wagering. I made request of the withdrawal of 200 USD to my neteller and I received two email saying that the withdraw was approved. I went to my netellet account in 13/09/2006 and I foud out that the casino sent the amount but after two hours they took it back from neteller. I made a phone call to the support and they said you have to deposit and I said there is no such condition in the website. Today 14/09/2006, the casino put the money in my neteller and took it back again. It`s mean twice.

I am sorry for this long thread but I have to explain to you what happened to me. The question is how they put it twice and they took it twice. I call them tody and they said it was technical problem. I said to them it can not be twice and that they don`t have any right to take the amount back from my neteller . My account in this casino is kiko and I hope somebody will help me with this matter in contacting the casino and making them pay what they tooke back. I played honestly in this casino. this is my email [email protected]

Thanks in advance KIKO
 

WAYLANDER

Webmeister
webmeister
Joined
May 17, 2006
Location
uk
What is extremely worrying here is that you are saying the casino withdrew money out of your neteller without your permission....twice!!
I did not think this was possible/legal

WAYLANDER
 

Nicole50

Dormant account
Joined
Sep 13, 2006
Location
Netherland
kiko

thanks for the replay but they really ttok it from my netellet without my permission and it seem that Neteller is also the casinos account, they can do what they want. Can you please help me to put this matter to Neteller company.

Normally it is private account but the things were happen and you can see this case.
I don`t know really what to do

thanks again for your appreciation
 

bpb

Banned User - repeated violations of rule 1.14 (tr
PABnonaccred
PABnorogue
Joined
Jun 17, 2004
Location
Haverhill
The casino didn't just withdraw a random amount from your Neteller account. They cancelled a transfer that they made to you. That's a big difference.

These no-deposit bonuses are often more trouble than they're worth, especially if they come from a less than reputable casino. If they tell you that there are T&C associated with the no deposit bonus, you are going to have to meet those terms in order to withdraw. Personally, I would research the casino in question before depositing.


There are no regulatory agencies that are going to force them to pay you. And you aren't going to make them pay you either. I would give it up, and stick with casinos on the accredited list here.
 

frufrugirl

Dormant account
Joined
Jul 19, 2006
Location
NorthWest USA
Ooooo How frustrating for you! :eek: Did you by chance make copies of the t&c? (believe me, that is something I never would have thought to do when I first started playing)
What was the name of the bonus coupon? 25freebie?:)


*****also...not good idea to post your personal accnt info here or email add..bad boys lurking out there..we can Pm or email u thru casinomeister**************
 
Last edited:

The Watchdog

Dormant account
Joined
May 5, 2006
Location
Costa Rica
mmmmmmmm

Hello All,

I a really a new player and I have no experiences with the online casino. I got 25 credit free from the vegastopcasino which is under the responsability of the PlayUnited Network. Before I played this bonus I went to the website www.vegastopcasino.con and in the terms and conditions the casino say for the free money you need just to wager and maximum withdrawal is 10X the bonus. I played a long time and I meet nicely the wagering. I made request of the withdrawal of 200 USD to my neteller and I received two email saying that the withdraw was approved. I went to my netellet account in 13/09/2006 and I foud out that the casino sent the amount but after two hours they took it back from neteller. I made a phone call to the support and they said you have to deposit and I said there is no such condition in the website. Today 14/09/2006, the casino put the money in my neteller and took it back again. It`s mean twice.

I am sorry for this long thread but I have to explain to you what happened to me. The question is how they put it twice and they took it twice. I call them tody and they said it was technical problem. I said to them it can not be twice and that they don`t have any right to take the amount back from my neteller . My account in this casino is kiko and I hope somebody will help me with this matter in contacting the casino and making them pay what they tooke back. I played honestly in this casino. this is my email [email protected]

Thanks in advance KIKO

You better check your neteller transaction history... probably you made some deposits else where or some one has your Neteller info.

How did you know they took the money out of Neteller???? Did Neteller confirmed this?? I doubt it..

A casino taking money out of your Neteller account is like saying they had access to your bank account.

The only way they could do this, is if you gave them your secure id; which if you did was not wise, but regardless if you did, the casino shouldn´t do that.

I would like more details, interesting story from a new poster. It could be a kid messing around...

Give further details, it would be great to know which operation would do such a nasty move.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
As said above, I'm sure they simply confused "taking it out of neteller" with the casino simply cancelling the transaction.
 

mamgamb

Banned User - multiple forum accounts - violation
Joined
Apr 7, 2006
Location
England
I've had double transactions and the 2nd was reveresed/taken back out of neteller over a day later from casino action. No idea if they cancelled transaction or if they had some other way of getting it back.

Curious about the secure ID comment, what is there to stop a casino monitoring this, you type it in their website, surely they could easily record this, just like they record the 12 digit id in a lot of places, is there some security level I missed?

On a side note neteller deposits at betwwts.com sportsbook were not working last night, and live help kept popping up pushing to help with a manual deposit and requesting my neteller ID and secure ID to be given to them over the live help. I avoided them like the plague, seemed very dodgy.
 

Nicole50

Dormant account
Joined
Sep 13, 2006
Location
Netherland
Clarification about vegastopcasino

Hello to all

In neteller you can see the amount which was credited by playunited. Today the casino send me an email stating that the two email which I received from them approving the withdrawal are incorrect !!!

Even more in the email they give me the special link about the terms and conditions of 25free.The strange things is that this link is not in the website of play United and i don`t know from where they got it. It seem that the casino make it special for me and send it to me by email. Even more in the link they said the players from Netherland are not eligible for 25free. how They can pay me twice and they took it twice without knowing that i am from netherland even they have all the infomations and also they put back the amount in my casino account.It s clear that they made this link and send it to me just to cancel my winning.

this is the link I received if anyone can find it in them official website
You do not have permission to view link Log in or register now.


I already send them an email asking them to close my account and teling them that i don`t want this winning again.

Thanks to all of you
 

WAYLANDER

Webmeister
webmeister
Joined
May 17, 2006
Location
uk
I must say i am not comfortable with the whole " cancelled transaction " thing.
I always assumed that once it was in your account, it was yours.
What is the time period on this? ( mamgamb's was over a day )
It is entirely feasable that a player could of withdrawn this money ( neteller card ) or deposited it in another casino etc, and when the " cancelled transaction " came through the funds were gone, what happens then?

WAYLANDER
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Transactions can be cancelled. I had an amount which was credited to neteller by a casino only to have it cancelled half an hour later. It was an incorrect amount and they sent me the correct sum soon after.
 

frufrugirl

Dormant account
Joined
Jul 19, 2006
Location
NorthWest USA
I agree it is most likely a reverse because they couldnt keep track of their own bonus rules. I saw 25freebie in August after I saw a promo for their new casino oneclubcasino and had a problem with csrs trying to determine if I could play there or not. Eventually they referred me to Playunited.com/or net..was introduced to 25freebie there..I didnt play it because of the terms and conditions..you had to deposit to get your "free" money..
They no longer have the promo anywhere on their casino pages..but..I did a search on casinomesiter and someone else had asked for terms and conditions and it was posted here back in feb..it reads as follows..
--------------------------------------------------------------------------------

Link Removed ( Old/Invalid)


'25FREEBIE' COUPON
Bonus Terms & Conditions
--------------------------------------------------------------------


The casino network will give players who open their first real account during the promotion a sign- up bonus of $25 worth in casino credits upon successfully claim via coupon code '25FREEBIE'.



Coupon claims will be accepted beginning Friday, February 3rd, 2006 at 12:00:01 PM EST [NOON]. and expires Sunday, December 31st, 2006 at 11:59:59 pm EST, therefore, you must complete your wagering during this time period. If this is not completed, the bonus will expire and may not be played.



Sign-up bonuses must be claimed within 24 hours of opening a real account.



This promotion is brought to you by the Play United Network of Casinos and is open to first time players within the casino network [sites powered by the Play United Network], who open their first real money account during the promotion run-time ONLY. Any attempt to open multiple accounts to receive the sign-up bonus on each account will not be tolerated. This sign-up bonus is only available once per player and/or per environment where computers are shared and/or per e-mail address.



This offer is open to a select group of new players contacted via special advertisement ONLY. Existing players are not allowed to participate in this offer and any attempt to do so may result in complete account closure.



Before any withdrawals will be processed players must meet the following minimum wager requirement of twenty (20x) playthrough on any " REAL SERIES SLOT GAME " [This consists of: Aztec's Treasure, Caesar's Empire, Cleopatra's Gold, Derby Dollars, Diamond Dozen, Fruit Frenzy, Goldbeard, Lion's Lair, Mister Money, Prince Of Sherwood, Raindance, Red Sands, Ronin, Sunken Treasure, Tiger's Treasure, Viking's Voyage] or combination thereof - excludes any progressive slots play. Wagers placed on any other games will NOT be deemed as fulfilling this promotion's minimum wager requirement - if a game not named above is played before completion of the mentioned wagering requirements, the network reserves the right to void all play and close the account, and require the player to forfeit the bonus.



All players must make a deposit of at least $50 before the bonus can be withdrawn (min. $10/max. of $100). Any win in excess of the $100 will be removed from your account upon approval of the cash-out. Any winnings made while using the FREE credits must be claimed within 7 days of your coupon redemption. The ability to cash out any portion of these winnings will automatically be closed at the end of these 7 days. Any and all outstanding credits minus any player cash deposits to that point, will be forfeited to the casino.



If the sign-up bonus or any portion thereof remains unused in a player's account for one (1) week or longer from the date the claim was made, the sign-up bonus will be forfeited to the casino.



Coupon claimants are NOT excluded from taking part in any other casino promotion, such as our 100% welcome bonus deposit, providing the player is new to the Play United Network of Casinos.



Players resident in Belarus, Bulgaria, Czech Republic, Cyprus, Denmark, Finland, Sweden, India, Indonesia, Israel, Malaysia, Netherlands, Pakistan, Poland, Russia, Thailand and the former Yugoslavia are not eligible for this promotion. Should any resident attempt to redeem and make use of this coupon, play will be nullified and any resulting withdrawal considered void.



Standard casino terms and conditions apply to this promotion. In the event of a conflict between these promotion-specific terms and conditions and the casino terms and conditions, the promotion-specific terms and conditions shall prevail but only to the extent that the terms and conditions conflict with one another.



In the event of any dispute, the decision of the casino management will be considered full and final. No correspondence will be entered into in this regard.



The casino management reserves the right to end this promotion at any time.
********************************************************
Current promos do NOT exclude netherlands..
:eek2:
 

Nicole50

Dormant account
Joined
Sep 13, 2006
Location
Netherland
this is the email I got twice from the casino

I received this email twice as you can see it and then they took back my winning. There is nothing to do to force the to pay .



Dear Nicole,

On behalf of Orchid Casino, we would like to inform you that our
Accounts Department has approved your Netteler Withdrawal and your funds will be received shortly.

If there is anything we can help you with please feel free to contact
us.

Sincerely,


Play United Support Team
Email: [email protected]
Phone: 1-800-761-1303
 

AussieDave

Banned User
Joined
Dec 24, 2005
Location
Australia
This is just the same as a player doing a charge back. IMO once the payment goes thru to Neteller it should be story over.

Granted it was a free chip, however, I can name 10 MG casinos off my head that if you win on a free chip they pay & certainly wouldn't do dodgy shit like this.

This type of thing needs to be nipped in the butt. Maybe time spent on the not recommended list would serve a good lesson in casino ethics.
 

Nicole50

Dormant account
Joined
Sep 13, 2006
Location
Netherland
Issue solved by vegastopcasino

I was contacted by email from the Pitboss at vegastopcasino and i got my winning within 24 hours to my neteller account.It was realy fast since I exchange with him the emails explaning the issue. he understand the situation and he proceed to my cash in in the same day.

Nicole50
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Too Late, Damage Done

I was contacted by email from the Pitboss at vegastopcasino and i got my winning within 24 hours to my neteller account.It was realy fast since I exchange with him the emails explaning the issue. he understand the situation and he proceed to my cash in in the same day.

Nicole50

Too Late,
The issue of casinos doing a "charge back" simply because they have changed their mind about paying genuine winnings is not good. It is not as though the player set out to defraud, it was incompetence on the casinos part that Nicple ever got offered this in the first place as it is "by invitation.... to a select group of new players".

If players lose at this group and then "change their mind about playing", it would be all right for them to reverse the transaction also would it not?

(Rep, if any, invited to respond on this, and particularly about them doing their own "charge back" on a player's Neteller account).
 

frufrugirl

Dormant account
Joined
Jul 19, 2006
Location
NorthWest USA
I was contacted by email from the Pitboss at vegastopcasino and i got my winning within 24 hours to my neteller account.It was realy fast since I exchange with him the emails explaning the issue. he understand the situation and he proceed to my cash in in the same day.

Nicole50
*
*
************************Ya whoooooo!!*****************:)
 
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