I got Scammed *Read*

Hknnijmegen

Newbie member
Joined
Nov 15, 2019
Location
Netherlands
Hello,

Im posting this because im feeling really scammed and cheated. I sign up an account op Spinrider.com.
Everthing was fine at that moment. I Deposit 100 Euro with Skrill with a welcome Bonus for 200% + 50 Freespins.( I recieved the welcome bonus 200% + the freespins)
I joined Live chat ( Before Playing ). I asked if everything was fine and how much the Maxbet was. They explained me that 5€$ Maxbet, and that everything looks good. + i needed to wager the freespins aswell if i used it.

So i started playing with €300,- Long story short. I completed the wager (€10,500) And had a RAW balance left € 4,000,-. I joined live chat again to let them confirm if the wager was done completely and they said yes, everything looks good and congrats on the winnings.
Played some more Slot's and some Live tables for a bit. I ended up with €9,500,- euro balance. I decided that i needed to cash out. So i withdraw €5,000 and left €4,500,- on my balance.

Few hours later i logged in Spinrider again, saw that my balance was €100,-. Im freaking out at that moment so i joined Live chat straight away. They said u commit fraud with using Skrill for a welcome Bonus. I was upset and had allot of mixed feelings about it.
I needed to get that Email so joined Live chat again. Same person who said that i commit fraud. So i sended a mail with my story to [email protected] ( Dindt get any reaction so far ) now 3/4 days further.

So i was still in live chat with that person. And i said also If u don't allow players who uses Skrill to get a Welcome bonus , why is there a option when u select Skrill with that welcome bonus. They provided me with the welcomeBonus with Skrill. Also i joined Live chat before i played anything yet and they confirmed me that everything was fine.
They can see everything so they also can tell me that im using Skrill?? And that im not allowed to play with the welcome bonus. They dindt say anything about that.
His only respond was : If u made that much money with €300,- u can make it again with the €100,- u have now on ur balance. I was furious!

How can a Support member say that to any player!? The system knew i used Skrill. But still Provided me with the Bonus. I dindt broke any rule about Maxbet or something. I completed everything, I joined Live Chat BEFORE i played, And again when i was done with the wagering. Both times they said everything was fine.
Now u can tell me that i needed to look at the Terms, But if u use skrill and u don't get a warning or the bonus isn't visible. Then i can join Live chat to ask why i can't get a bonus.

Im really upset and im feeling really cheated. They could told me that before i even start playing in Live chat, when i joined them right afther i signup a account. They dind't and now im the bad guy!?
 

Attachments

  • Balance.png
    Balance.png
    119.1 KB · Views: 24
  • UItbetaling.png
    UItbetaling.png
    108.8 KB · Views: 24

sufferinsilence

Senior Member
MM
Joined
Dec 13, 2017
Location
Belgium
I'm reading on another website you can't claim the welcome bonus when you deposit with Skrill or Neteller. I can't access the Spinrider website because of my location so can't check the T&C's of the casino. It should however state in there if it is allowed.

Do you have any logs from the chat too?
 

Nicola

Closed Account
Joined
Jan 22, 2013
Location
Malta
Looking at their previous promo terms and conditions it clearly states "Deposits made by Skrills and Neteller not eligible " but I cannot find this term on their site currently.

A quick Google search for Spinrider does show the exclusion but not when you click the link :what:

spinrider.jpg
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
The T&C's are there clearly on the main page of the site

Promotional Terms
  1. This welcome offer is valid for new players only, and for the first 3 deposits.
  2. Minimum deposit of 20€ is required.
  3. This welcome offer cannot be claimed in conjunction with any other offers.
  4. Wagering is 35x the total of bonus money, deposit and bonus/free spins. Wagering must be completed before any funds can be withdrawn.
  5. Not all games contribute to this wagering requirement. Please see
    You do not have permission to view link Log in or register now.
    for our game weighting contributions.
  6. The maximum bet allowed whilst the welcome bonus is in play is 5€. Should you bet higher than this while the welcome bonus is in play, we reserve the right to confiscate all winnings.
  7. Deposits made by Skrills and Neteller not eligible.
  8. Unused bonus fund expire after 30 days. Unused bonus spins expire after 10 days.
  9. Winnings from extra spins are capped at 100€. Our standard promotion terms apply - please see
    You do not have permission to view link Log in or register now.
    .
  10. Our website terms apply - please see click
    You do not have permission to view link Log in or register now.
    .
I'm currently using a German IP address so presumably the same terms will apply to anyone under the MGA license.

Having said that, they should never have added the bonus if you used a deposit method that you can't use the bonus on.
Not sure how active he is but have tagged the rep.

@WhiteHatGaming
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
Surely, to avoid all this, the right thing to do would have been for the casino to block the bonus in the first place? Not allow the player to claim the bonus, wager it all etc then only to deny winnings upon withdrawal?!
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
I would submit a PAB, even if the rules specify players using skrill/neteller not being eligible for the bonus. The CSR should have noticed that the bonus was automatically provided where it shouldn't have and should have removed the bonus immediately. She said everything looked alright, hence letting the player belief he could proceed with the wagering (at max 5 stake). I think that based on her reply the situation is not only the player's responsibility. Negligence on her part has resulted in a horrific experience for the player. This is not the proper way to establish good customer relations. I hope an amicable solution can be worked out.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Sorry for the OP here, but I have been aware for a long time that not just this group, but most casinos prohibit Skrill/Neteller on bonus offers. Every single site in this group WHG has it in the crucial terms as well as the detailed bonus terms. You also have to enter codes at their sites usually to claim the bonus, or select 'yes please' or whatever in a drop-down when you make the relevant deposit. This is why they can't 'block' it for Neteller as you opt-in first before entering your payment type.

Alas you didn't notice or read the terms prohibiting those payment methods (which as Colin said above are clear on at least two places on the site) then selected the bonus when you deposited via Neteller.

It's up to you not to claim it, but sadly you did and their terms are quite clear about ineligible bonuses.

You could try a PAB but I cannot see anything here which would justify them paying you aside from the refund of the deposit which they already did.

Sorry again though, it's a crashing disappointment my friend.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Sorry for the OP here, but I have been aware for a long time that not just this group, but most casinos prohibit Skrill/Neteller on bonus offers. Every single site in this group WHG has it in the crucial terms as well as the detailed bonus terms. You also have to enter codes at their sites usually to claim the bonus, or select 'yes please' or whatever in a drop-down when you make the relevant deposit. This is why they can't 'block' it for Neteller as you opt-in first before entering your payment type.

Alas you didn't notice or read the terms prohibiting those payment methods (which as Colin said above are clear on at least two places on the site) then selected the bonus when you deposited via Neteller.

It's up to you not to claim it, but sadly you did and their terms are quite clear about ineligible bonuses.

You could try a PAB but I cannot see anything here which would justify them paying you aside from the refund of the deposit which they already did.

Sorry again though, it's a crashing disappointment my friend.
Not that I'm saying the OP is in the right, since they should have read the bonus terms.
But there is absolutely no reason why they can't block deposits from web wallets, once a bonus has been selected.
I've seen many sites do it (not WHG), once you select a bonus, the option for web wallets becomes greyed-out in the next window/screen
 

Lucky Loser

Senior Member
Joined
Jan 4, 2010
Location
Planet Earth
The poster has my sympathy but carefully reading T&Cs when taking a bonus is crucial. I once had a large 4 figure withdrawal denied after marginally breaching the 20% bonus rule. I was betting $5 per spin when the max allowed based on my deposit was like $4.85.

I said fair enough because I stupidly broke the rules so couldn't really complain. That outcome taught me a valuable lesson.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
In this instance, the player double-checked via live chat if he was good to go and what the max stake was. He obviously missed the skrill/neteller term but in my view him contacting the CSR proves that he wanted to assure that he would be playing by the rules.
 

irish-ranger

Senior Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
Unless the player expressly told the chat person they made a deposit by Skrill it's unreasonable to expect them to know this.
I don’t see how they wouldn’t know it as he would have to give them email/DOB/address etc when starting chat.
Which means they should have been looking at his account but unfortunately for him he’s screwed.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I don’t see how they wouldn’t know it as he would have to give them email/DOB/address etc when starting chat.
Which means they should have been looking at his account but unfortunately for him he’s screwed.

You don't know which account screen they were looking at though, they might have just seen he had xx cash, xx bonus etc, and not gone into see which deposit method was used. He didn't mention Skrill when talking to them so if its not on the screen in front of them they had no reason to check.
Do think its totally wrong to add the bonus when someone deposits using a method not allowed, but the terms are there clearly and on the front page of the site. WHG do sometimes reverse decisions like this so theres a chance he might get something, I would play on the fact they shouldn't have added the bonus if he wasn't entitled to it, and that it is misleading to do so.
 

Hknnijmegen

Newbie member
Joined
Nov 15, 2019
Location
Netherlands
Hello,

Thanks everyone for your opinion on this so farr. Still i dind't recieve any reaction from the Complaint team from Spinrider. Looks like they just don't care if a costumer on there site overcome something.
Afther the fact that i don't get any money they just took away. Im still feeling horrible. Also what some people say what i also mean is, they just allow Skrill users to use the bonus.
For sure u can manage with there system if a Paymethod Can or cannot provide a bonus. On there side they did provide me with that. I am not the only one to blame in this case. I had contact several times with the Help Support.
Aslong they say everything is fine. How can u know that u commit fraud on anything? Before joining U need to provide ur details to them. They can look into ur account straight away.

Hope that other player's dont gonna get in this same situation because im feeling sick about it.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
However. The simple fact is that if he was not eligible for the bonus, the accounts system should not have allowed the bonus to be credited. Pretty much every site I’ve ever played at will block me from bonuses if I’ve used an ineligible method, or not deposited the right amount to claim the bonus. It’s a crap argument that he shouldn’t have claimed it.
 

philderby1

Senior Member
Joined
Oct 8, 2012
Location
derby
I hate to say this but it is the PLAYERS responsibility to fully understand the terms they are entering into when accepting a sign up bonus, or any bonus for that matter
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
Casino should have sayed that you deposit with skrill and dont get bonus.

Many casinos block skrill/neteller if player trye to get bonus whit deposit.

I cant find any reason why casino can say that op maked "FRAUD".. If he can KYC his account. maby he maked mistake ..

Is casino now police ?
 

irish-ranger

Senior Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
Casino should have sayed that you deposit with skrill and dont get bonus.

Many casinos block skrill/neteller if player trye to get bonus whit deposit.

I cant find any reason why casino can say that op maked "FRAUD".. If he can KYC his account. maby he maked mistake ..

Is casino now police ?
Well what do u expect from a group who has max £50 on free spins.
They and aspire should merge now that would be some out fit..
 
Top