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I exceed my wager limit in Nyspins

Discussion in 'Casino Complaints - Bonus Issues' started by Rolleri, Jun 13, 2018.

    Jun 13, 2018
  1. Rolleri

    Rolleri Registered

    Hello forum!
    My first post here, and it's not a nice one.

    So i made a account to Nyspins (quick search in casinomeister i notice omg what i've been done) anyway i made 50 euro deposit + 100% bonus and i lost it, i made second deposit 40 euros + 100% bonus and i got total 600 euros and also did my wager limit and it was time to withdraw money to home.

    So yes i spins approx 10 spins on MegaMoolah 6.25 Euro bet and i won those spins 30-50 Euros then i lower my bet obviously when i saw tiiny popup message top of my desktop screen "while playing bonus money max bet is 5EUR" i was ok fine i lower the bet back to 2,5-5 Euros.
    I did not know and i did not read bonus rules, because i assume that yeah it should have max bet lock like many other casinos. Yes stupid me i should read rules and google more about casinos..

    Nyspins rules says:
    The maximum amount you are allowed to bet per spin when playing with a bonus is €5 / $5 / £5 / 50 SEK / 50 NOK per bet (or equivalent in any other currency) until the wagering requirements of the bonus have been met. This includes double-up wagers after the game round has been completed, as well as purchasing bonus round features in games such as for example White Rabbit.

    Here is copy for e-mail what they send me i delete all names and sensitive info.

    "Hi, Rolleri"
    While reviewing your withdrawal for processing, we noticed that you placed bets exceeding the allowed limit of €5 per bet while wagering your bonus. As stated in the bonus rules, which you may read here (Nyspins bonus rules link) are not allowed to place any bets over €5 while wagering your bonus.

    Due to this, we have no other choice than to invalidate all winnings from the bonus and game play after the bonus was completed.

    Your withdrawal can therefor not be paid out and your deposit of €40 has been left in your account.

    Should you have received a withdrawal transaction text or e-mail regarding an admin modification, please note that this is an internal transaction between your account and our holding account for funds we're unable to pay out.

    Thank you for your understanding and we wish you a great day despite the circumstances.

    And same time i receive text message that says (Great! Your withdrawal of 560.33EUR by Admin Modification has been paid out.)

    So questions goes do i have any chance to get my winning(560EUR) back any other way than e-mail conversation with Nyspins? And it did not produce any result's.
    So i really like to have my 560 Euros or they could find all my spin logs and minus all the winnings and betting for 6.25 or is this just wishful thinking?

    And sorry my bad English skills i hope you can read it. :) Good luck for all and high stakes!
  2. Jun 13, 2018
  3. eizei

    eizei Experienced Member MM

    I'm sorry my man but I'm fairly confident in saying that's just never going to happen here. I've read here on CM that in some rare cases a casino has made an exception and not voided winnings if there has only been a couple bets too large but that is indeed a very rare exception and I'd wager only ever happens on very few popular and customer friendly casinos. Imo all you can do is remember this happening and not make a mistake with casino t&c again.
  4. Jun 13, 2018
  5. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Nothing wrong with your English.

    I don't know much about this outfit, but they do not appear to be rogue, nor have any sanctions recorded against them, however, where bonuses are concerned, rules are rules, generally speaking, so I don't think there is much you can do, unfortunately. If you take a bonus it's important to read the small print, otherwise you are wasting your time.
  6. Jun 13, 2018
  7. SpinUk

    SpinUk Senior Member MM PABnonaccred

    “So i really like to have my 560 Euros or they could find all my spin logs and minus all the winnings and betting for 6.25 or is this just wishful thinking? “

    I managed to get a casino to agree this once, but that was after heavy losses AND going straight to chat after the ten or so accidental spins to fess up.

    Lessons learnt here, be greatful it wasnt a mega cashout.
    Mouche12 likes this.
  8. Jun 13, 2018
  9. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    You could try writing a really polite letter to the managing director, tell him you are new to this casino thing, explaining your predicament; write it from the heart.

    It's a long shot, but for the price of an international postage stamp, it's worth a try, you might catch him on a good day. :)
    SpinUk likes this.

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