I believe that all Rival casinos are one and the same!

qweenie

Dormant account
Joined
Dec 29, 2010
Location
usa
Ok still new to all this and this is my second post. Need some insight from you all. I have previously stated my bad experience with Rival Casino Box24, and how they suspended my account after my deposit and stated that my phone number was invalid...which by the way is a magic jack internet phone and is valid, because I receive phone calls daily.

After the suspension I called my bank and did a stop payment on my echeck, now I have a chargeback and before you guys condemn me. If you were new and just made a payment and went to log in and was blocked you may have done the same thing. I do plan on making this right and will be doing a western union to pay for the chargeback, but will not play there again.

Which leads me to the question of whether all rivals are one and the same. I have accounts at slotstocash, paradise8 and supreme play but never played those and only played box24. After my problems with box24 I asked slotstocash how this would affect me, and was told that It would indeed affect me and until my account was in good standing with box24 I could not play with slotstocash. I chatted with someone from supreme play today and was told the same thing, I also chatted with paradise8 and was told the same thing. Here is a transcript of the conversation:

qweenie1: which is why I stopped the check
qweenie1: yes
qweenie1: that is correct
qweenie1: now look at my suspension
qweenie1: which is after my deposits
qweenie1: before I stopped payments
qweenie1: they suspended due to phone number invalid
qweenie1: problem
Xander: im uncertain what will happen to your paradise 8 account, it might have some influences on it also
qweenie1: that is what I wanted to know

qweenie1: so you guys are the same
qweenie1: I plan on making the payment via western union
qweenie1: as I don't trust them anymore
qweenie1: they said the reason the first suspended us was a phone issue and apolgized about it
qweenie1: but that was it little late
qweenie1: If you guys are related please close this account
qweenie1: As I do not like what has happened there. I plan on making payments to correct this
Xander: they are each individually owned and managed but they use the same software and service
You are not currently in a chat session

They ended my call! This was the third time I tried to get answers and was hung up on.

The exact same thing was said at supreme play and slotstocash.

I believe the casinos are the same. I still don't understand why they suspended my account after I had just made a deposit citing invalid phone number as the reason..

Anyways any clarification on this matter would help.
 

raj

Dormant account
Joined
Jan 8, 2009
Location
LONDON
Xander: they are each individually owned and managed but they use the same software and service

That is pretty much the answer if you chargeback one it will affect the whole group.

Raj
 

qweenie

Dormant account
Joined
Dec 29, 2010
Location
usa
Xander: they are each individually owned and managed but they use the same software and service

That is pretty much the answer if you chargeback one it will affect the whole group.

Raj

I would not have stopped payment if they did not suspend my account because of a phone number problem. But you are right with your answer here, I guess it is a whole group. I somehow talked with the same manager at both supreme play and box24.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Even if you "make good" on this, you are STILL in danger of not getting paid.

This Is vegas confiscated $80K from a player with a similar account issue at one Rival, and even though it was "made good" to that casino's satisfaction, they STILL didn't pay.

There is a collective policy running at all Rivals, and even if the problem is at one of the 4 truly independent Rival casinos, the others will STILL consider it a "black mark" against you, and correcting the problem seems to have little effect.

The recently released 2010 awards has the details of this. Rival have won a few awards, none of them being the GOOD ones:(
 

slotjunkie

Dormant account
Joined
Nov 4, 2009
Location
Washington State
I would not have stopped payment if they did not suspend my account because of a phone number problem. But you are right with your answer here, I guess it is a whole group. I somehow talked with the same manager at both supreme play and box24.


Why would they have the same manager? Isn't Supreme Play rogued and Box24 somewhat accredited? What do they have to do with the other?
 

raj

Dormant account
Joined
Jan 8, 2009
Location
LONDON
I would not have stopped payment if they did not suspend my account because of a phone number problem. But you are right with your answer here, I guess it is a whole group. I somehow talked with the same manager at both supreme play and box24.

I can understand your frustrations with the casino and your phone number issue, but really regardless of the behaviour/reputation/actions of a casino, or indeed any company taking payment by card I still think "doing a chargeback" should only ever be used as a last resort in a dispute after all other avenues of resolution have been exausted.

That might come accross as unsypathetic to your current sitaution, but NO business gaming or none gaming like their customers doing a chargeback (regardless of whether you offer to reimburse)and most will not hesitate to cease to do business with you again if you ever do one.

Raj
 

raj

Dormant account
Joined
Jan 8, 2009
Location
LONDON
Why would they have the same manager? Isn't Supreme Play rogued and Box24 somewhat accredited? What do they have to do with the other?

Not sure about Rival , but its not uncommon in the world of white labels for customer support to be provided centrally. thus you will appear to be talking to the casino you play at but are in fact talking to someone handling customer sevices for dozens of differently branded and owned casinos.
Hope this makes sense.

Raj
 

qweenie

Dormant account
Joined
Dec 29, 2010
Location
usa
I can understand your frustrations with the casino and your phone number issue, but really regardless of the behaviour/reputation/actions of a casino, or indeed any company taking payment by card I still think "doing a chargeback" should only ever be used as a last resort in a dispute after all other avenues of resolution have been exausted.

That might come accross as unsypathetic to your current sitaution, but NO business gaming or none gaming like their customers doing a chargeback (regardless of whether you offer to reimburse)and most will not hesitate to cease to do business with you again if you ever do one.

Raj

Agree with you, and I only did this after I was blocked after a payment.
 

all4greed

Now we can do business.
Joined
Jul 18, 2004
Location
Pacific NW
Regardless of repaying the chargeback, the mark is against you permanently with the Rival group. It might come back to bite you if you have a withdrawal down the road.

At this point, just stay away from Rival anything.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Not sure about Rival , but its not uncommon in the world of white labels for customer support to be provided centrally. thus you will appear to be talking to the casino you play at but are in fact talking to someone handling customer sevices for dozens of differently branded and owned casinos.
Hope this makes sense.

Raj
This is correct.
All the Rivals (or groups) do have their own owners & managers, but virtually all of them use the same centralised support - so if you use Live Chat or Phone you can end up speaking to the same person.

It is also true they ALL share a global data-base of player info, and if you get "black-flagged" at any one of them it is extremely likely to effect your accounts at them all.
In a way this is a very good thing because it reduces the impact of fraudsters and scammers across the brand, but it does also sometimes effect "innocent" players as well, which is very unfortunate.

KK
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
How do you determine which Rival Casinos are "white" and which are "black"?

I believe I have it correct that the "white" ones are held in poor regard?

Confused.........(obviously)

Diane
 

raj

Dormant account
Joined
Jan 8, 2009
Location
LONDON
How do you determine which Rival Casinos are "white" and which are "black"?

I believe I have it correct that the "white" ones are held in poor regard?

Confused.........(obviously)

Diane

Personally I would steer clear of all Rivals, thats just my own choice. What attracts you there?? Do they have particular games you like or are their bonuses attractive....sorry for being nosey just curious in why a player choose particular sites as I am about to launch an online bingo site on behalf of a large UK company with a good reputation and plenty of financial backing.

I beleive most Rival casinos are white labels......to make it clear what one is, basically anyone can goto these white label companies and say they wish to launch a casino...the software provider, in this case "Rival" may or may not require very little proof of financial backing or industry experience, and will for a relatively small fee supply an off the shelf casino product with your name and design on it. All customer support and management for white labels would usually be organised by the software provider, the owner is in many cases nothing more than a glorified affiliate who wants the Kudos of owning their "own" casino.

A non white label casino is more of a "real company" and would handle its own support, marketing , management and risk and carry its own licence.

Casinomeister lists here how to tell if your chosen Rival is a white label.

http://www.casinomeister.com/rogue/not_recommended/rival_casinos.php


Hope this helps

Raj
 
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Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
Personally I would steer clear of all Rivals, thats just my own choice. What attracts you there?? Do they have particular games you like or are their bonuses attractive....sorry for being nosey just curious in why a player choose particular sites as I am about to launch an online bingo site on behalf of a large UK company with a good reputation and plenty of financial backing.

Raj

(Excerpt of full post)

Why ? I don't view your question as being nosey --- For me it was finding more alternatives to the heavy dose of RTG casinos I had been playing. I liked "Cleopatra's Coins, "Pigskin" and a handful of others that I did very well playing. The bonuses were nice, but it was more the games choice for me and the fact that I had happened to do well.

Diane

Diane
 

De Beuker

Senior Member
Joined
Apr 20, 2009
Location
Netherlands
Rivals that are NOT white labels are:

Sloto Cash
Black Diamond
Box24
Spartan Slots

All the others are white labels.

Not all the whitelabels are evil, altough the majority here chooses to believe so, I do play at Vegas Regal and never had a problem there, and I don't know anyone who ever did.
I still find it a bit unfair to put VRC on the same level as This is Vegas and Supreme Play etc.
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
Hey Diane.

The white label Rival's are pretty unstable financially. Some folks play them and have no problem. Others have had major problems with them. The white labels are on the rogue list.

I think that the stand alone Rivals are still pretty safe to play at (if any casinos are "steady" for US players).

I play at Slotocash and have experienced no problems. If Bryan rogued them I would listen and not play.
 
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Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
Hey Diane.

The white label Rival's are pretty unstable financially. Some folks play them and have no problem. Others have had major problems with them. The white labels are on the rogue list.

I think that the stand alone Rivals are still pretty safe to play at (if any casinos are "steady" for US players.

I play at Slotocash and have experienced no problems. If Bryan rogued them I would listen and not play.

______________________________
Jod,
Thanks to you and the others who replied. It is sooooooo hard to keep up with who to stay away from. I did very well at Slots Oasis but now can't go back until the financial issues clear up.... so scratch that one off the list. I guess as others have said, for us in the US you keep trying to figure out what will work covering all bases;

fun games with some variety beyond RTG
timely cashouts
easy ways to deposit without having to give up your first born child
decent bonuses

We chase Nirvana and then complain when it isn't there.

Diane
 
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