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I Am Banned From Party Poker "Because you are a problem gambler"

Discussion in 'Casinomeister's Poker Room' started by pokeraddict, Nov 11, 2005.

    Nov 11, 2005
  1. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    I posted this at 2+2 as well and ran into someone who had same disaster.

    In the summertime I moved. Party insisted I do a faxback to change my address. The only reason I wanted to change it was because of the points merchandise. They wanted the typical ID and utility bill BUT they also wanted a front and back of a credit card, I have never used a CC to deposit and felt this was a ridiculous request in addition a stupid move on my part if I did. I was also unhappy with how they just about accused me of trying to defraud them. I told them to close my account and went and played on a skin. Party Poker allows players to close their account and reopen after 90 days, often times less.

    Since the skins broke up I cannot play Stud8 $33+ SNG's unless I play on Party. This is the only WSOP event I have played ever played and went well into the money on it. I feel it is my strongest game which is why I want to play those SNG's.

    I go to create a new account, something they have allowed players to do if their account is closed for 90+ days (often times even less) and I get the account created but I have no way to deposit into it. I call to see what the issue is......

    "According to our records you emailed us on 10-26-2005 and told us you have a gambling problem and to close all of your IGM accounts" On this date my Empire account was closed as well, an account I had used during this time that I played on a skin and no associated with that email at all.

    WHAT?????????????

    My Party Poker account was already closed, why would I email them to close my account if it was already closed? They have refused to provide me with this email, they never emailed me about it or called about it. The supervisor I talked to said this email does not have any information about me on it at all, it was matched to my email address. I have been told every time I call I am banned from all Party Gaming sites because of this gambling problem. The supervisors I talk to even agree that it could easily be spam or some other error but only one person in Party Gaming can reopen an account that is closed due to gambling issues.

    I have not made a deposit into any IGM skin in months, not even to receive bonuses and I am well into the black on all IGM accounts, there is no evidence of this gambling problem they claim. I have even provided links to my player profile at Worldseriesofpoker.com anf offered to send a screenshot of my Neteller transactions but so far to no avail.

    My guesses are:

    1. The CS I talked to that would not change my address used this as a reason when the computer asked why I was closing account. (doesnt explain the date though)

    2. Someone has sent out a spoofed or spammed email to them. This is very possible because the email address I used for Party is my commercial email as well, an account I get a massive amount of spam to and from and i know it has been spoofed in the past for spam purposes.

    3. Someone in Party CS placed another request under my name. This would explain the lack of any contact.

    This is a major security flaw here. Virtually anyone can spoof an email address of a player they know and have their account closed forever if what they are saying is true that this one, unconfirmed email, is the reason I cannot play on Party Poker. That is a serious issue they need to address immediately.

    My question, does anyone know of anyone at Party Poker that is high up enough to not read these answers from a book and actually use their senses that this is a huge error? I have one friend trying to help me through the affiliate department. I am just out of ideas, this has to be one of the most retarded things Party Poker has ever done. Randomly banning people because they got spammed or because of a CS error is pretty bad. If I could play $55 Stud8 SNG's anywhere else I would have given up a longtime ago.

    I am 100% sure if this issue was with almost any other CS it would have been corrected right away, I have wasted hours with Party Poker over this and I dont know where to go from here.
     
  2. Nov 12, 2005
  3. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    My bet would be a spoofed address, and if that is so, someone out there is trying to antagonize you.

    I will send this URL to someone who might help.
     
  4. Nov 12, 2005
  5. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    TY Dominique, I find it hard to believe that only one person in all of Party Gaming can fix this, hopefully that isnt true and it just hasnt hit the right ears yet.

    Thanks again.
     
  6. Nov 12, 2005
  7. paul1

    paul1 Dormant account

    Poker Addict, maybe this will help.

    You must register/login in order to see the link.

    :D Sorry, I couldn't help myself.
     
  8. Nov 18, 2005
  9. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    Party has resolved this as well as I guess they feel they can. I have a new account but can not use my Neteller there since it is tied to this "problem" account. I have to fund it by transfer. It is certainly hard to believe it is impossible for them to allow me to use my Neteller on my account that matches my Neteller name, address and email, especially with all of the successful transfers. At least I can play there although it is so inconvenient to transfer funds. Too bad I can not play $33+ Stud8 SNG's anywhere else.

    Thanks to those that helped.
     
  10. Nov 18, 2005
  11. paul1

    paul1 Dormant account

    So by transfer do you mean that IGM Pay thing? I used that once and got another 20% bonus. Seemed easy enough to do, Poker Addict, although I appreciate your frustration with that mess.
     
  12. Nov 18, 2005
  13. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    Glad it got resolved, even if not perfectly. :D
     
  14. Nov 18, 2005
  15. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    Paul

    I have to fund it through player to player transfers and request a check. I cashed out a huge tournament win by IGM PAY so I can not use this unless I open a new bank account just for this purpose. At some point I will have to open a Citadel or Epassporte account but in the meantime I have to have checks mailed to me.

    Thanks Dominique, as you know Party has a powerhouse and support is their weak point. Hopefully they will get this fixed as their room has so many benefits and their software is among the best. I am sure it is not easy to support the amount of players they have, especially from the other side of the world from where most of their players are.
     
  16. Nov 19, 2005
  17. paul1

    paul1 Dormant account

    Again I appreciate your frustration. But I'd go ahead and open a new account so you can use IGM Pay. Or link your savings account instead of checking account or vice versa. Since you're going to be playing there a lot, I would think it would be worth it to be able to move money in and out electronically rather than using checks and snail mail.

    I used Epassporte, but I think it cost me $25 to load $500, and that was the max load if I remember correctly. To me it sounds like IGM Pay is your best option.

    Good luck to you, pal. :thumbsup:
     
  18. Nov 19, 2005
  19. casinoplayer658

    casinoplayer658 Dormant account

    Occupation:
    Tech
    Location:
    USA
    There is a problem all right. The problem is that you were winning too much. Knocking all the fish off the site, thus creating less rake for those indian whores.

    LOL
     

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