Baptism by Fire - success Hyper Casino is now being tested by our members

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L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta

Give Michael a break please, he just came back from the pub :)

It's all sorted, thats good.

We work with bonus codes to activate your bonuses. Now in order to prevent people from making mistakes with the bonuses we have two options: Either submit the bonus code during the deposit process or activate the bonus from your bonus section, which we prefix the bonus code accordingly so that the claim/bonus activation always works.

So the best way always is to go to: My-Account > Bonuses > available bonus tab.

On your first login we always display a pop-up that can take your to the bonus page in 1 click.

Hope that works fine from now on?

Kr. Jan
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I'm really having issues to reproduce this. Who can provide some details, browser version, screen resolution and possible zoom in browser or zoom in display settings.

I believe thats, control panel > pc and devices > display, there is an option "more options" where you can set a zoom for size of applications, text and other items.

Anyway, I'll continue today with testing of various devices and settings. Hope I can reproduce this so we can head to a nice fix.

Kr.

100% zoom
It happens most the time in full screen mode mate, doesn't happen on everything, I reported it in your thread when you were asking about Novomatic feedback and the like, I'll see if I can reproduce it in freeplay in a min for you

I forwarded the email to Carlo but drop me your email address and I'll forward it

Col

2019-03-25 (1).png
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Give Michael a break please, he just came back from the pub :)

It's all sorted, thats good.

We work with bonus codes to activate your bonuses. Now in order to prevent people from making mistakes with the bonuses we have two options: Either submit the bonus code during the deposit process or activate the bonus from your bonus section, which we prefix the bonus code accordingly so that the claim/bonus activation always works.

So the best way always is to go to: My-Account > Bonuses > available bonus tab.

On your first login we always display a pop-up that can take your to the bonus page in 1 click.

Hope that works fine from now on?

Kr. Jan

It isn't there on Hyper though, promotions just takes you to the promo page, no available bonus or anything like there is on your other sites

2019-03-25 (2).png
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
No thats our promotions page, where we list active promotions, tournaments, etc.

At the bottom you have a link to "My Account" in the black bar.
In the My Account section you can find your bonuses.

Kr. Jan
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
No thats our promotions page, where we list active promotions, tournaments, etc.

At the bottom you have a link to "My Account" in the black bar.
In the My Account section you can find your bonuses.

Kr. Jan

Found it now :) why don't you just have it open when you click your balance or as a menu item from the menu on the left?
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Hi Jon,

Login > My Account, left section: bonuses.

Should be there.

Or login and replace this: bonuses for the word "index".

Kr.

Am I being stupid lol or is something amiss, cannot find it anywhere. No My account, no bonus section, nothing?

Screenshot 2019-03-25 10.20.26.png

Thinking about it, when I first deposited, as you manually added the bonus, I may have clicked "don't show this again" on the bonus page, could this be causing the problem please?
 

Glassheart

Dormant account
Joined
Jan 12, 2013
Location
Leeds
Am I being stupid lol or is something amiss, cannot find it anywhere. No My account, no bonus section, nothing?

View attachment 106557

Thinking about it, when I first deposited, as you manually added the bonus, I may have clicked "don't show this again" on the bonus page, could this be causing the problem please?

Jono you neee those eyes checking mate :p
 

nikantw

Banned User
Joined
Jan 28, 2011
Location
EU
If there were bonuses for me (not in the "good" countries and using Neteller) and fast payments L&L would be up there with Trada and VS in my rating.
I got one at All British and support said they would give on 2nd deposit at Yeti but never saw anything or bothered to call them again...

I don't get the "no can't do" with Neteller since their verification is much better than any casino...... Maybe exclude verified accounts from such terms?
Anyway, that is why I sometimes skip them for my 4th or 5th deposit option, when they give 125%-150% match bonus.

Also there is that "no MG" thing on All British that can't be sorted.
I will join Hyper as another one good-slowpay-nobonus casino, but.....
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
If there were bonuses for me (not in the "good" countries and using Neteller) and fast payments L&L would be up there with Trada and VS in my rating.
I got one at All British and support said they would give on 2nd deposit at Yeti but never saw anything or bothered to call them again...

I don't get the "no can't do" with Neteller since their verification is much better than any casino...... Maybe exclude verified accounts from such terms?
Anyway, that is why I sometimes skip them for my 4th or 5th deposit option, when they give 125%-150% match bonus.

Also there is that "no MG" thing on All British that can't be sorted.
I will join Hyper as another one good-slowpay-nobonus casino, but.....

Hi mate,

All British is actually pretty much setup for UK customers. For example, we have never integrated there the .com module of for example Amatic, MGS or Nyx. It's all .co.uk based and muchos do no allow foreign country activity on their modules. So games wont load.

For you the best pick is Fun or in this event, Hyper.

Just like with @Jono777 I can help you out during your first try. As I know you and you are a verified member who even scooped some prizes.
So thats a personal offer, same disclaimer applies as on page 2.

Kr. Jan
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
And we will add a link to the my-account section on the side panel. Two locations, should be sufficient.

It's the first site where we positioned it on a different position and trust me, everytime I follow the regular process to hit that page. Swear a few words in Dutch and scroll to the bottom of the page to open the my account section from there.

Kr. Jan
 

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
I tried 6 times to make a deposit after subscribing and I kept getting the same error message. I managed to deposit first time at another casino without issue in between these attempts. Then I deleted cookies and Cache and I still couldn't deposit. Live chat where as helpful as they could be but they could not even detect one attempt at depositing. Frustration got the better of me so I have sadly moved on
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
Bit of this about tonight Jan.

View attachment 106574

Shit! My Skype was full this morning with customers complaints from the support team, accross the casinos with all kind of MGS errors.
Tried this morning, no issues. Given that all other vendors were working, I have to conclude it was due to MGS.

I'm sorry you had to experience this mate. I've added a small bonus as a good gesture for experience of the lag.

Kr. Jan
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
I tried 6 times to make a deposit after subscribing and I kept getting the same error message. I managed to deposit first time at another casino without issue in between these attempts. Then I deleted cookies and Cache and I still couldn't deposit. Live chat where as helpful as they could be but they could not even detect one attempt at depositing. Frustration got the better of me so I have sadly moved on

I'm sure I have it somewhere... but where :)

Can you PM your username, so I can have a proper look?

Kr. Jan
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Shit! My Skype was full this morning with customers complaints from the support team, accross the casinos with all kind of MGS errors.
Tried this morning, no issues. Given that all other vendors were working, I have to conclude it was due to MGS.

I'm sorry you had to experience this mate. I've added a small bonus as a good gesture for experience of the lag.

Kr. Jan

Hi Jan

Thank you, although there was no need for the bonus, just trying to be helpful and you've been good to me already. Appreciated as always however :thumbsup:
 
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