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hype casino doesn't pay the meister doesn't help

Discussion in 'Casino Complaints - Bonus Issues' started by eladsh, Jun 14, 2007.

    Jun 14, 2007
  1. eladsh

    eladsh Dormant account

    Occupation:
    student
    Location:
    israel
    hello
    i cashed in 2000$ at Hype Casino on the 9/3 but i have yet to recieve them.
    the casino used all the excuses like they want documents but then they don't accepst them and then they tell you the money should arrive soon and then again ask you to send documents and so on.
    i got tired from it and sent a "Pitch a bitch" to the meister on the 15/4 but so far he hasn't done nothing to help me.
    even though i sent him a reminder i have recieved no response from him what so ever.
    so what is all the fuss about this PAB thing?
    if you can't help people don't tell them to send a PAB and meanwhile avoid posting thier compliants at the forum.

    elad
     
    Last edited by a moderator: Jun 19, 2007
  2. Jun 14, 2007
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Elad, you need to check your inboxes before spewing spewage.

    You PABd Sun Apr 15 05:32:48 EDT 2007

    I responded on 23 April telling you I was looking into this.

    Tristan responded on the 24th saying he was looking into this as well. I sent a reminder to him on the 27th and then on the 22nd of May - then they came back on the 27th of May with this:

    HYPE RESPONSE

    I had our team check for Mr S__ and am embarrased to say thay it highlighted an area in our systems that caused him to be placed in a holding bay. We were receiving Fraud from Israel and when his ID came in our staff sent of the iD to have it translated, the ID did not get back to us and as such the loop was not closed.

    We have a new procedure in palce to check for ID being returned from the Translator on this.

    Mr S__ has since been contacted and everything should proceed smoothly now.


    Brian I hope that since the issues are now resolved we may be able to have Hype removed from the "not Recommened" list.

    If you need any further information please let me know

    Many Thanks

    Daniel
    Casino Managment



    According to them, you were paid.
     
  4. Jun 14, 2007
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    If Elad never received any of these E-mails, he would not know that this issue was already resolved.
    Elad should check his chosen method of payment, allowing at least 21 days from the responce from Hype that payment had been made, and if nothing shows contact the Hype rep & refer to this thread.

    Since online gambling is technically illegal in Israel (and now being enforced with more zeal), it may be that the Israeli ISPs are blocking off gambling related E-mail through "spam" filtering to prevent casinos from attracting new players.
    Hype have done themselves no favours by leaving a number of players and affiliates in the lurch during the big dispute between the former owners and the software licensors. It is the resolution of this continuing problem with Hype casinos that needs to be resolved by introducing some form of player protection should the new owners go under as did Inchilli and "old Hype". This is detailed in the thread "The Hype Pipe"
     
  6. Jun 14, 2007
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Sure, and he could have emailed me to find out what's up instead of unnecessarily dissing me in public.
     
  8. Jun 15, 2007
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Yes, I assumed he had done that after hearing nothing. He should now check his payment methods for the payments, and ask Hype when & where it was paid.
     
  10. Jun 16, 2007
  11. eladsh

    eladsh Dormant account

    Occupation:
    student
    Location:
    israel
    hi
    indeed on the 23/4 i recieve a message from Bryan. he told me he was on vacation but now he was back. that's all.
    that was the only message i recieved from him. all the developments described by Bryan here were unknown for me.
    however i don't expect too much from this Tristan fellow .
    i sent myself a message to Tristan on the 21/4 but he ignored me.
    anyway his excuses to Bryan are quite ridiculous.
    how come a translation of one document takes two months?
    how come they even need to translate my passport ID when it is written in English, not only Hebrew?
    bunch of lies, that what it is all about.
    elad
     
  12. Jun 16, 2007
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    If you read between the lines, it looks like you were flagged for "special investigation" due to alot of fraud coming out of Israel at the time. There was then a management lapse, which lead to no-one taking charge of following up why your documents had not been returned by the translator. Perhaps if you had not been flagged, the English version alongside the Hebrew would have been enough.
    Since they say you have now been paid, all you need to find out from them is when and where to. Check on "when"+21 days, and if no money has turned up, you can have reason to doubt that the truth has been told.
    There are an increasing number of cases where poor tracking has lead to players being told they have been paid, when in fact they have not. This is mainly affecting US players at present, but recent enforcement in Israel may be leading to similar difficulties.
     
  14. Jun 18, 2007
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    My email to Elad on 4/23:
    Please let me know if you hear anything means exactly that LET ME KNOW. It doesn't mean "please post in my forum stating that I am not doing anything to help."
     

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