Hi all,
Please be very careful when checking wagering requirements for an active bonus at Intercasino.
As some of you would be aware there is a cancel button on the bonus page ( located by clicking on bonuses under My Account ).
It is located alongside the wagering completion bar, but it doesn't state cancel bonus, or cancel promotion, it only states cancel. IMO, the purpose of the cancel button is unclear, or vague. The cancel button is there so that players who have an active bonus and no longer wish to play it, have the choice to opt out of the promotion, and remove any associated wagering conditions.
I've been advised by CS that some players requested this option prior to the upgrade, and that's why the cancel button exists. As advised, the casino doesn't want to force players to continue playing an active bonus, if they decide they don't want to. Fair enough, provided players are clear that clicking the bonus button voids the cash locked in the promo (that is, part or all of your deposit), the bonus, and all associated bonus winnings!
This is stated in Intercasinos promotional terms and conditions:
• If the promotion is cancelled before completion, bonus funds and any associated winnings will be forfeited and only unlocked cash will be credited back to the player account.
In lieu of the above promotional term, under no circumstances should a bonus player click the cancel button unless they are 100% clear on why they are clicking it, and the outcome that supports such an action. If for example a player has accrued a bonus winnings balance of 10K and has a wagering REQ of $1 remaining, and they click the cancel button, either deliberately ( no rational person would do this ) by accident, or based on a lack of knowledge, they will lose the lot, no exception. It would be tragic!
I had a very unfortunate experience RE the cancel bonus button, and here is my story.
I accepted a 100% match bonus 4 life after depositing $50. The wagering REQ for this bonus was x15 or $1500. I started with $100, and was lucky enough to get my balance up to around $1,174 playing the casual game Cubis, an old favourite of mine.
I checked my wagering status intermittently, and on my last check I saw that I had completed just under 80% of the wagering REQ. My balance was $1,137 at the time, and I only had about $300 left to wager. I was home and hosed, and of course very happy! This was short lived however.
My sad story....
After checking my remaining wagering REQ for about the 4th time, I clicked on the exit page cross box located in the top right corner of the open bonus/wagering page and it didn't respond. I clicked it again, and nothing. Lag lag.... I then, foolishly ( didn't know that at the time of course ) decided to try hitting the cancel button thinking that would work, and I would be taken back to my open game. BIG mistake! My balances were reset to zero. Goodbye, deposit, bonus and winnings I actually thought a system error had occurred.
Never did I imagine it would be possible to lose all your winnings by a click of a button. I have played across all software platforms, and I have never encountered a situation whereby this is possible. There is no fail safe measure, or auto system warning message to alert players that cancelling the bonus will result in the bonus, all associated bonus winnings, and the locked in cash deposit being automatically removed from a players account, and permanently voided. It's unacceptable IMHO that the software doesn't offer a way to protect players from an honest mistake. The terms and conditions are good and well, but no safety net is a real problem, and the current setup will potentially hurt players in future if it is not corrected.
I immediately contacted support detailing precisely what happened to me. I won't disclose details, but I will say that I was very honest about my feelings and provided a detailed account on what had occurred. Despite customer support's empathetic feedback, words of encouragement, and my long standing VIP level, the outcome unfortunately was not one which I had hoped for. The VIP manager did however try and help me achieve a more favourable outcome after my negative experience, and after I expressed my utmost disappointment. At the end of the day, I breached the bonus terms, and that's what it came down to. I have to accept their decision based on this.
I've been communicating with the casino since my unfortunate incident, and members of staff agree that having a warning message installed into the software is a good idea, and the current setup is potentially dangerous for players, especially those who have failed to clearly read the bonus terms and conditions. This is an ongoing discussion, and I will keep you updated as to the outcome when I know more.
I have always liked and supported Intercasino, and I hope this continues to be the case. I have been a long standing VIP there for a few years. At one stage I was a platinum VIP. The recent upgrade to their software was something I welcomed, but the horrible issue I experienced two days ago was simply not possible with the old software. It's been a stressful couple of days to say the least, but I have no leg to stand on at the end of the day. Existing players and future players need to understand the element of risk involved when accepting a bonus, given the unforgiving nature of the cancel bonus button, which is supported by Intercasinos bonus terms and conditions.
I would hate to hear that a member here suffers a similar fate to me in the future, with perhaps even more money involved. It is my hope that after ongoing communication with the casino, management will update their bonus system to protect players against unreasonable losses.
Please tread carefully if playing a bonus at Intercasino, and stay well clear of the cancel bonus button, unless you know exactly what you're doing.
Cheers and gaming!
Please be very careful when checking wagering requirements for an active bonus at Intercasino.
As some of you would be aware there is a cancel button on the bonus page ( located by clicking on bonuses under My Account ).
It is located alongside the wagering completion bar, but it doesn't state cancel bonus, or cancel promotion, it only states cancel. IMO, the purpose of the cancel button is unclear, or vague. The cancel button is there so that players who have an active bonus and no longer wish to play it, have the choice to opt out of the promotion, and remove any associated wagering conditions.
I've been advised by CS that some players requested this option prior to the upgrade, and that's why the cancel button exists. As advised, the casino doesn't want to force players to continue playing an active bonus, if they decide they don't want to. Fair enough, provided players are clear that clicking the bonus button voids the cash locked in the promo (that is, part or all of your deposit), the bonus, and all associated bonus winnings!
This is stated in Intercasinos promotional terms and conditions:
• If the promotion is cancelled before completion, bonus funds and any associated winnings will be forfeited and only unlocked cash will be credited back to the player account.
In lieu of the above promotional term, under no circumstances should a bonus player click the cancel button unless they are 100% clear on why they are clicking it, and the outcome that supports such an action. If for example a player has accrued a bonus winnings balance of 10K and has a wagering REQ of $1 remaining, and they click the cancel button, either deliberately ( no rational person would do this ) by accident, or based on a lack of knowledge, they will lose the lot, no exception. It would be tragic!
I had a very unfortunate experience RE the cancel bonus button, and here is my story.
I accepted a 100% match bonus 4 life after depositing $50. The wagering REQ for this bonus was x15 or $1500. I started with $100, and was lucky enough to get my balance up to around $1,174 playing the casual game Cubis, an old favourite of mine.
I checked my wagering status intermittently, and on my last check I saw that I had completed just under 80% of the wagering REQ. My balance was $1,137 at the time, and I only had about $300 left to wager. I was home and hosed, and of course very happy! This was short lived however.
My sad story....
After checking my remaining wagering REQ for about the 4th time, I clicked on the exit page cross box located in the top right corner of the open bonus/wagering page and it didn't respond. I clicked it again, and nothing. Lag lag.... I then, foolishly ( didn't know that at the time of course ) decided to try hitting the cancel button thinking that would work, and I would be taken back to my open game. BIG mistake! My balances were reset to zero. Goodbye, deposit, bonus and winnings I actually thought a system error had occurred.
Never did I imagine it would be possible to lose all your winnings by a click of a button. I have played across all software platforms, and I have never encountered a situation whereby this is possible. There is no fail safe measure, or auto system warning message to alert players that cancelling the bonus will result in the bonus, all associated bonus winnings, and the locked in cash deposit being automatically removed from a players account, and permanently voided. It's unacceptable IMHO that the software doesn't offer a way to protect players from an honest mistake. The terms and conditions are good and well, but no safety net is a real problem, and the current setup will potentially hurt players in future if it is not corrected.
I immediately contacted support detailing precisely what happened to me. I won't disclose details, but I will say that I was very honest about my feelings and provided a detailed account on what had occurred. Despite customer support's empathetic feedback, words of encouragement, and my long standing VIP level, the outcome unfortunately was not one which I had hoped for. The VIP manager did however try and help me achieve a more favourable outcome after my negative experience, and after I expressed my utmost disappointment. At the end of the day, I breached the bonus terms, and that's what it came down to. I have to accept their decision based on this.
I've been communicating with the casino since my unfortunate incident, and members of staff agree that having a warning message installed into the software is a good idea, and the current setup is potentially dangerous for players, especially those who have failed to clearly read the bonus terms and conditions. This is an ongoing discussion, and I will keep you updated as to the outcome when I know more.
I have always liked and supported Intercasino, and I hope this continues to be the case. I have been a long standing VIP there for a few years. At one stage I was a platinum VIP. The recent upgrade to their software was something I welcomed, but the horrible issue I experienced two days ago was simply not possible with the old software. It's been a stressful couple of days to say the least, but I have no leg to stand on at the end of the day. Existing players and future players need to understand the element of risk involved when accepting a bonus, given the unforgiving nature of the cancel bonus button, which is supported by Intercasinos bonus terms and conditions.
I would hate to hear that a member here suffers a similar fate to me in the future, with perhaps even more money involved. It is my hope that after ongoing communication with the casino, management will update their bonus system to protect players against unreasonable losses.
Please tread carefully if playing a bonus at Intercasino, and stay well clear of the cancel bonus button, unless you know exactly what you're doing.
Cheers and gaming!
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