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hustlergames, are they hustling me ?

Discussion in 'Online Casino and Poker Complaints - old section' started by kavaman, May 13, 2004.

    May 13, 2004
  1. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Hi

    I played this casino with parlay entertainment software. I depositted 100$ and got 100$ of bonus. I read the rules, which required me to wait for a period of 10 days in order to make a valid cashin. I did exactly this, and withdrew.
    Their rules stated that withdrawals take 72 hours to process. So i cashed out a 280$.
    Then after 72 hours no money, i post them a message trough the casino software, and they say it will take a couple of more days for some funds to clear by bank transfer to their neteller account.
    Ok, i am thinking, no prob, i just wait a couple more days. Then after 4 more days, still no cash, and i ask, and same excuse.
    Now today i am getting REALLY worried, because when i try to enter their homepage You must register/login in order to see the link., i get to the software providers page You must register/login in order to see the link.. and i cant login to the software at all.
    I today mailed to parlaygroup sales to see whats up, but im worried, should i make a pitch a bitch, and is there anything you could do about it bryan?
    All help apreciated.

    -kavaman
     
  2. May 14, 2004
  3. DealerBusts

    DealerBusts Dormant account

    Location:
    UK
    Damn, i deposited there too and am waiting for a withdrawal. I didn't realise their website was down until i read this post. Maybe their website has been hijacked? I dunno....
     
  4. May 14, 2004
  5. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    I dont think it has been hijacked. The page that comes up is their software providers....

    -kavaman
     
  6. May 15, 2004
  7. DealerBusts

    DealerBusts Dormant account

    Location:
    UK
    Do you have any info on this issue Bryan?
     
  8. May 18, 2004
  9. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Casinomeister

    Is bryan not available at the moment? No comments to this issue yet.
    Ofcourse hes resources are limited, and i dont expect him to be looking at this all of the time. So ill wait patiently, just thinking do you guys know if he is not around. I made pitch a bitch about 5 days ago.

    -kavaman
     
  10. May 18, 2004
  11. DealerBusts

    DealerBusts Dormant account

    Location:
    UK
    i've pitched too, kavaman. hopefully he'll get onto it soon.
     
  12. May 18, 2004
  13. jpm

    jpm Dormant account

    He's in Toronto at the GIGSE conference
     
  14. May 23, 2004
  15. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Stronly

    I am strongly beginning to think we wont be seeing a dime of our own money or winnings ;(
    Lets see when the meister returns, can he do something, but this is very frustrating.
    The domain started to redirect to You must register/login in order to see the link., where i have now emailed (no response). I also emailed to This email is not visible to you., no response from there either .
    Now You must register/login in order to see the link. domain is totally inactive, it doesnt redirect to anywhere ....
    It is a sad sad thing, that casinos can just disappear leaving players unpaid, and the casino software owners arent doing anything about it.
    Does anyone know is it possible to do a chargeback with neteller? I guess not....

    -kavaman
     
  16. May 23, 2004
  17. jpm

    jpm Dormant account

    You can definitely file a complaint with them via phone & email. They may be able to do something for you. Nothing to lose by trying.
     
  18. May 23, 2004
  19. mary

    mary Dormant account

    Wow, they didn't last long.
    Complain to Neteller.
    Parlay is a subsidiary of publically traded Dot Com Entertainment.
     
  20. May 24, 2004
  21. DealerBusts

    DealerBusts Dormant account

    Location:
    UK
    I wrote to Parlay Group a second time and got the following response:

    -------------------------------------------------------------------------
    Thank you for bringing this to our attention. You will be receiving and email from the administrator of Hustler Games acknowledging that the site has been temporarily turned down and a refund of your funds is in the process of being sent to you. This should occur in the next day or so. I would appreciate a follow up email from you to verify that everything has been handled to your satisfaction.

    On behalf of our licensee, I apologize for any inconvenience this may have caused you.

    Sincere Regards,

    Ted Colivas
    dot com Entertainment Group
    E-mail: This email is not visible to you.

    -------------------------------------------------------------------------

    So maybe we do have a chance of getting our money back. I am going to wait a couple of days and if I don't get anything from the administrators, i will write back to the people at DCEG.
     
  22. May 24, 2004
  23. hhcfreebie

    hhcfreebie Dormant account

    Occupation:
    research
    Location:
    USA
    Only your deposit back? How about your winning?
    This post will ensure all the players to stay away from these low life in the future.
     
  24. May 25, 2004
  25. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Ok

    Sent email directly to tcolivas, no reply. Then i sent an email to neteller. Now things seem to be moving atleast a bit.
    It seem that i will get my own deposit of 100$ back, and possibly winnings too.
    I will post here how it goes. Good advice mary.....

    -kavaman
     
  26. May 27, 2004
  27. hhcfreebie

    hhcfreebie Dormant account

    Occupation:
    research
    Location:
    USA
    Is parlay entertainment offer a fair game?
    I am just wondering becuase I am about to try one myself.
    Good luck on getting paid.
     
  28. May 27, 2004
  29. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    We've just sent a press query to Parlay-DCEG on this matter, and we will post the results here when they are to hand. It looks like complaints to Neteller might be warranted here to put a little pressure on Parlay, too.

    BTW they had a significant exhibition presence at GIGSE.
     
  30. Jun 1, 2004
  31. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    No response yet from Parlay-DCEG....
     
  32. Jun 3, 2004
  33. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    here is the case

    I contacted neteller about this, and they refunded my original deposit. They sent an inquiry to the merchant, and the merchant should wire some funds to their neteller account, and send me the winnings this week... Hopefully everything goes as planned....
    It has only been allmost 2 months ;).. But im happy as long as i get paid.

    -kavaman
     
  34. Jun 3, 2004
  35. DealerBusts

    DealerBusts Dormant account

    Location:
    UK
    I am owed $100 of my deposit and $50 in winnings.

    Kavaman, did you just contact the support at neteller and explain how hustlergames.com had just dissapeared with your money? Do they require any additional information?
     
  36. Jun 10, 2004
  37. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Sorry

    Sorry it took me so long to answer. Yes i did what dealerbusts asks. Complained to neteller, and they seem to try handle it from there on. I already recieved my initial deposit back. They are now trying to inquire the casino about paying me the rest of my withdrawal... The casino already said they will, but the money was supposed to be on my neteller last week, nothing nada...

    -kavaman
     
  38. Jun 14, 2004
  39. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Neteller vs Hustlergames

    Ok. They havent been able to get me my winnings back, and i am strongly starting to think they wont be able to get them ;(..
    Now where to turn next.. Good question? Deposit has been paid back..

    -kavaman
     

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