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https://casino.betoto.com does not give the bonus

Discussion in 'Online Casino and Poker Complaints - old section' started by potreto, Jan 13, 2005.

    Jan 13, 2005
  1. potreto

    potreto Dormant account

    Location:
    lecce
    Last week i deposited 50euro in betotocasino(thecroupiercasino).
    The casino says that the 100% is given after a little minutes.
    After 5 days nothing,I sent 3 email to support but nothing answer.
    Someone may yuo tell what can i do?
    thank yuo
     
  2. Jan 13, 2005
  3. umberto

    umberto Dormant account

    I had the same problem with them. They are a BAW clone ( bet and win ). Send an email in every email address you find in their site. I had the same problem and after several emails they credit me the bonus. They said that I didn't clicked on a banner they have in their sportsbook. Anyway, they were so stupid to finally give me the bonus twice, by mistake of course, so I do not complain. DO not play there without the bonus. It does not deserve. CS is really awful.. The games are very nice for me and I think chartwell has done a great job. But CS blows it all away. If you like the software, try finding other sites. Casinomeister has Spin Room, I think, in his list.

    Enjoy!
     
  4. Jan 13, 2005
  5. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Email this guy, who is a senior manager in the BAW International division that looks after betoto - he will help, I'm sure. If you can't get satisfaction post back here:


    This email is not visible to you.
     
  6. Jan 13, 2005
  7. arbster

    arbster Dormant account

    Location:
    UK
    A number of us had problems with theCroupier reneging on the bonus and closing people's accounts if they actually won money. In the end we threatened to contact Chartwell and magically the money started appearing. May be worth a try.
     
  8. Jan 13, 2005
  9. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    You would have been lucky to get a response from Chartwell - they have been one the most consistently "hands off" turnkey providers for years, although the Meister and I had a useful discussion with their CEO in Barcelona which at least opens a tentative channel.

    Their stated policy, despite shifts in the way both providers and players look at the disputes topic, has consistently been to use the "We're only the software provider and we don't get involved in player-casino incidents"

    That has to change if they want to move forward, and in any case their involvement with the Alderney jurisdiction and aspirations in Europe may influence their policies in this regard.
     
  10. Jan 13, 2005
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  12. Jan 14, 2005
  13. potreto

    potreto Dormant account

    Location:
    lecce
    betoto has given me the bonus

    today betoto has given me the bonus,finnally!
    write the problem on casino meister forum and after all resolved
    thank yuo casino meister
     
  14. Jan 17, 2005
  15. wernerw

    wernerw Dormant account

    Location:
    Austria
    I had problems with them, too.

    After some complaints they finally gave me the bonus. I have cashed out on friday, waiting for the money.
     
  16. Feb 17, 2006
  17. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Just by way of an update on this, the above named exec has now moved on and is replaced by the following if you have any hassles with this operation:

    Tomer Katz (t.katz@betandwin.com)
     

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