How's this for customer service?

HeyMikey

Dormant account
PABnonaccred
Joined
Apr 21, 2007
Location
USA
Chat transcript at Doylesroom:


Peter Carrion: Hi, welcome to Doylesroom poker and casino how can I help you?
Michael: Hi, can you tell me when my withdrawal of June 29 will be processed to my Quicktender account?
Peter Carrion: the cashout takes up to 72 bussiness hours
Peter Carrion: to be approved
Michael: Yes, it has been 72 business hours
Michael: that's why I ask
Peter Carrion: ok
Peter Carrion: then it will go through soon
Peter Carrion: you will just need to be patient
Peter Carrion: let me transfer you to accounting

Then I was never transfered and he logged off.
 
Last edited:

kenneth2816

Dormant account
Joined
Feb 25, 2006
Location
North Carolina
HeyMikey, I've never played here. Not all chat software is the same. I've been "logged off' dude to scripting errors, etc. thinking i was being dismissed.

Log back on and explain what happend and ask to be transferred again.
 

HeyMikey

Dormant account
PABnonaccred
Joined
Apr 21, 2007
Location
USA
Oh I did. No problem. Accounting said they will take care of it. I just thought customer support was pretty poor and rude.
 

susanjbo

Banned User
Joined
Sep 17, 2007
Location
australia
20% fail

id have to say i would lose, or be cut off from casino chat services for no reason about 20% of the time. Now as i use the feature daily, i find some better than others, some have annoying refresh rates that dont let you finish typing and some that just fail to respond to submitting.

I must add, these conversations are to casino chat reps i get on very well with. So id take the drop out with a grain of salt.
 

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