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How's this for customer service?

Discussion in 'Online Casinos' started by HeyMikey, Jul 3, 2009.

    Jul 3, 2009
  1. HeyMikey

    HeyMikey Dormant account PABnonaccred

    Occupation:
    Manager
    Location:
    USA
    Chat transcript at Doylesroom:


    Peter Carrion: Hi, welcome to Doylesroom poker and casino how can I help you?
    Michael: Hi, can you tell me when my withdrawal of June 29 will be processed to my Quicktender account?
    Peter Carrion: the cashout takes up to 72 bussiness hours
    Peter Carrion: to be approved
    Michael: Yes, it has been 72 business hours
    Michael: that's why I ask
    Peter Carrion: ok
    Peter Carrion: then it will go through soon
    Peter Carrion: you will just need to be patient
    Peter Carrion: let me transfer you to accounting

    Then I was never transfered and he logged off.
     
    Last edited: Jul 3, 2009
  2. Jul 3, 2009
  3. kenneth2816

    kenneth2816 Dormant account

    Occupation:
    Transportation Management
    Location:
    North Carolina
    HeyMikey, I've never played here. Not all chat software is the same. I've been "logged off' dude to scripting errors, etc. thinking i was being dismissed.

    Log back on and explain what happend and ask to be transferred again.
     
  4. Jul 3, 2009
  5. HeyMikey

    HeyMikey Dormant account PABnonaccred

    Occupation:
    Manager
    Location:
    USA
    Oh I did. No problem. Accounting said they will take care of it. I just thought customer support was pretty poor and rude.
     
  6. Jul 3, 2009
  7. susanjbo

    susanjbo Moderated User

    Occupation:
    wife
    Location:
    australia
    20% fail

    id have to say i would lose, or be cut off from casino chat services for no reason about 20% of the time. Now as i use the feature daily, i find some better than others, some have annoying refresh rates that dont let you finish typing and some that just fail to respond to submitting.

    I must add, these conversations are to casino chat reps i get on very well with. So id take the drop out with a grain of salt.
     
    1 person likes this.

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