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How's this for customer service?

Discussion in 'Online Casinos' started by HeyMikey, Jul 3, 2009.

    Jul 3, 2009
  1. HeyMikey

    HeyMikey Dormant account PABnonaccred

    Chat transcript at Doylesroom:

    Peter Carrion: Hi, welcome to Doylesroom poker and casino how can I help you?
    Michael: Hi, can you tell me when my withdrawal of June 29 will be processed to my Quicktender account?
    Peter Carrion: the cashout takes up to 72 bussiness hours
    Peter Carrion: to be approved
    Michael: Yes, it has been 72 business hours
    Michael: that's why I ask
    Peter Carrion: ok
    Peter Carrion: then it will go through soon
    Peter Carrion: you will just need to be patient
    Peter Carrion: let me transfer you to accounting

    Then I was never transfered and he logged off.
    Last edited: Jul 3, 2009
  2. Jul 3, 2009
  3. kenneth2816

    kenneth2816 Dormant account

    Transportation Management
    North Carolina
    HeyMikey, I've never played here. Not all chat software is the same. I've been "logged off' dude to scripting errors, etc. thinking i was being dismissed.

    Log back on and explain what happend and ask to be transferred again.
  4. Jul 3, 2009
  5. HeyMikey

    HeyMikey Dormant account PABnonaccred

    Oh I did. No problem. Accounting said they will take care of it. I just thought customer support was pretty poor and rude.
  6. Jul 3, 2009
  7. susanjbo

    susanjbo Banned User

    20% fail

    id have to say i would lose, or be cut off from casino chat services for no reason about 20% of the time. Now as i use the feature daily, i find some better than others, some have annoying refresh rates that dont let you finish typing and some that just fail to respond to submitting.

    I must add, these conversations are to casino chat reps i get on very well with. So id take the drop out with a grain of salt.
    1 person likes this.

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