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How would you define a bonus being withdrawable?

Discussion in 'Online Casino and Poker Complaints - old section' started by lowie, Jul 19, 2005.

    Jul 19, 2005
  1. lowie

    lowie Dormant account

    Location:
    UK
    Hi,

    I recently joined a casino, recieved a bonus, wagered it and more, then went to withdraw. On doing so I received a message stating the bonus cannot be withdrawn. However, the Terms & Conditions of the promotion state the following:

    "Players are reminded that bonus awards are for wagering purposes only and may not be withdrawn until the wagering requirements for the award have been met."

    Am I the only one reading this in the way that means the bonus can be withdrawn? :what:

    Cheers,
    Andy
     
  2. Jul 19, 2005
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    If you tell us the name of the casino in question, you will undoubtedly get some help and/or advice about this.

    Also tell us which games you played, as some may be excluded from WR.

    It does SOUND like it's withdrawable - but it could be a rouge casino for all we know...?
     
  4. Jul 19, 2005
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    There is inconsistency in the statement with the first part stating that the bonus is for wagering purposes only and hence it is not withdrawable while the latter part saying it is. I think the casino should have been saying that no0 withdrawals can be made until the WRs have been met. Too bad they worded this wrongly so they should pay the player and then re-word the Ts and Cs.
     
  6. Jul 19, 2005
  7. lowie

    lowie Dormant account

    Location:
    UK
    Casino is of Playtech variety. Just waiting for confirmation that the bonus is not withdrawable before I name them.

    Andy.
     
  8. Jul 19, 2005
  9. Bruce Hamilton

    Bruce Hamilton Dormant account

    Occupation:
    What's a job?
    Location:
    USA
    That reads (to me) that the bonus is withdrawable as winnings after you have wagered the bonus AND original deposit x times, with x being anywhere between 8 and 20. For example, if you deposit $50 and get a bonus of $50, with a wage through of 20x, you have to wager $2,000 or more before you can withdraw the bonus.
     
  10. Jul 19, 2005
  11. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    The only Playtechs where you can withdraw bonus are:-
    Casino365
    Casino Del Rio
    Monaco Gold Casino
    Dr Ho 888 Casino
    Diamond Deal Casino
    New York Casino
    Las Vegas USA Casino
    Slots Casino
    Sun Palace Casino
    Twin Aces Casino
    Vegas Casino Online
    City Club Casino
    Diamond Club Casino
    Action Online
    Sterling House Casino
    Baraka Casino

    If it's not one of these - it's probably not withdrawable. :(
    (Data correct 2-months ago)
     
  12. Jul 19, 2005
  13. lowie

    lowie Dormant account

    Location:
    UK
    Thanks for the info, KasinoKing. It is actually in that list so I guess something has changed in the past 2 months - and not necessarily updated in their terms... :rolleyes:
     
  14. Jul 19, 2005
  15. vgyhnji

    vgyhnji Experienced Member

    Withdrawable -cashable - or not, this needs some reviewing by the casino as this statement...

    "Players are reminded that bonus awards are for wagering purposes only and may not be withdrawn until the wagering requirements for the award have been met."

    ...on its own is (typically) badly worded, contradictory and, if what lowie says is correct, totally misleading - but then its no doubt meant to be :)
     
  16. Jul 19, 2005
  17. vgyhnji

    vgyhnji Experienced Member

    'The only Playtechs where you can withdraw bonus are:-'

    KK - methinks you have made a mistake with Sterling House!!

    Blood from a stone would much easier. :D
     
  18. Jul 19, 2005
  19. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Don't be shy! Just tell us which one, and we will advise!
    If you don't want to post the name. PM me - your secret will be safe! ;)

    vgyhnji,
    You may well be right! I don't actually play at any Playtechs - I just spent 4-5 exciting hours in May reading all their T&C's! :eek:
     
  20. Jul 19, 2005
  21. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    Try looking at over 400 different casinos' T&C every 3 months, like I do ... you'll definitely :eek: or :eek2: .
     
  22. Jul 19, 2005
  23. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I'm 99% sure this bonus should be withdrawable.
    All the casino's I listed above have very similar T&C's, most notably, much higher WR's than those with sticky bonuses (as you'd expect).

    Read the bold bits of the above condition:-
    "Players are reminded that bonus awards are for wagering purposes only and may not be withdrawn until the wagering requirements for the award have been met."
    That is how I interpret it.

    I think your problem lowie, is almost certainly that you have not fully met the WR by wagering enough on allowed games.

    Keep us informed!
    Good luck :thumbsup:
     
  24. Jul 19, 2005
  25. tal23

    tal23 Dormant account

    Occupation:
    truck driver
    Location:
    AZ
    this is from diamond club, I am sure.

    I asked support over 5 times if the

    bonus was withdrawable and they

    would not answer. I took it from the T+C

    that it was, but after this post I'm

    a bit worried about my eventual withdrawal.
     
  26. Jul 19, 2005
  27. lowie

    lowie Dormant account

    Location:
    UK
    Yes, it's Diamond Club.

    I have been told that the bonus is not withdrawable even though I have met the requirements.
     
  28. Jul 19, 2005
  29. tal23

    tal23 Dormant account

    Occupation:
    truck driver
    Location:
    AZ
    i take it you called them up?
    there is no live chat feature now,
    I've finished WR as well but dont
    want to withdraw.
    FWIW 15x D+B would be very
    high for a sticky 1.

    also, what should we do now
    that they are pulling this BS?
     
    Last edited: Jul 19, 2005
  30. Jul 19, 2005
  31. lowie

    lowie Dormant account

    Location:
    UK
    No, I haven't phoned them yet. You can get "live chat" through the casino software if you click the yellow "online support" icon in the Lobby.
     
  32. Jul 20, 2005
  33. samchopra

    samchopra Dormant account

    Occupation:
    student
    Location:
    San Diego
    hmmm

    thats weird
    when i did diamond club i do remember cashing out the bonus
     
  34. Jul 20, 2005
  35. tal23

    tal23 Dormant account

    Occupation:
    truck driver
    Location:
    AZ
    my "online support" button had

    dissappeared, hence the question.
     
  36. Jul 20, 2005
  37. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    If you're 100% you've met all the WR, it's time to ask the Casinomeister's advice.
    It may be worth Pitching a Bitch - but I would ask him first.

    As far as I'm concerned, the T&C's clearly say the bonus IS withdrawable.

    Good luck! :thumbsup:
     
  38. Jul 20, 2005
  39. lowie

    lowie Dormant account

    Location:
    UK
    Latest update on this one. They are trying to claim I have to wager 35 x because I played Video Poker...weird.
     

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