Unfortunately, the long delays before paying withdrawals are grower longer on a regular basis for a number of Playtech casinos, and a Playtech casino I've played at very regularly for over a year lost my business last week after playing numerous games to delay payment (the same games they played to delay my previous withdrawal for weeks).
I don't know if you are a person who reads the fine print at casinos, but the fine print states the withdrawal delays they stated to you. However, as an insult to our intelligence, they also claim that the delays are for OUR benefit, to give us plenty of time to decide we do NOT really want the withdrawal and reverse it (and generally lose it to the House odds, knowing that many people who deposit don't have an unending source of funds and may have their wagering budget tied up in their delays and reverse the withdrawal simply so they can continue to play). Last week's additional problems came when I got bored and reversed my withdrawal, and then got a natural royal flush, changing a simple $50 withdrawal to one a LOT bigger - needless to say, they didn't want to pay and used every trick in the book to delay long past their stated waiting period. And then the support staff managed to contradict each other on issues that aren't minor issues, but serious falsehoods and false statements about who was who and what was going on - they even attempted to blame my e-mail account for their problems, rofl!
I haven't seen a single comment on any of the boards regarding the completely inappropriate handling of withdrawals (and intentional and unnecessary delays meant to keep players from getting their money), so I'm glad to see that you've posted on the issue. Although Playtech posts a 5 business day rule, the 7-day rule is an unstated rule they are using, and that is only the period of delay, not when they will pay you, which occurs only after an additional delay, as they'll be happy to inform you AFTER you've politely waited out the 5 or 7 business days and then asked why you still haven't been paid.
Many people say that as long as the rules are posted, we have no right to complain. But in my opinion, this industry is in a race to the bottom of the barrel because of statements like that, and except for a few casinos that prove it is possible (without any addition fraud problems compared to delaying for weeks) to pay withdrawals in a few hrs or a day, all casinos have dramatically increased the time before they even consider paying a withdrawal. Most, including the Microgaming Casinos of the Fortune Lounge group and many others, have also very quietly added a clause that limits your maximum allowed withdrawal to 10x your deposit if you accept even a 10% deposit bonus. Apparently the behaviors of the Virtual Casino Group are quite attractive to the vast majority of casinos, and players' blind acceptance of whatever ridiculous limits and delays are added have given most casinos (including those listed as "reputable") the nerve to regularly and quietly keep adding time to the payment delays, increase the wagering requirements for even the tiniest deposits, and limit the withdrawals a player can make if they accept even the tiniest bonus offer sent to them by mail.
I'd like to see players refuse to play at the Playtech casinos that are delaying payments for long periods and insulting our intelligence by claiming they do so as a benefit to us (if I request my money, then I want it now, and will decide if I want to deposit part of it at the same casino - or not - after I've been paid; I've attempted to say I'd prefer to forego the "favor" the Playtech casinos are doing for me by refusing to process my withdrawals for over a week and that I'd be happy to sign a form saying I accept responsibility for accepting my withdrawal immediately and won't blame the casino for paying me instead of giving me the opportunity to realize I want to reverse it in a week, but they decided that I'm simply not capable of making such a self-sacrificing decision and said they'll continue to hold the funds for 7 days plus 2-4 for payment - how generous and caring of them, roflmao).
Players are responsible for the worsening situation with casinos, because they accept the rules that are no longer justifiable in any way, but don't complain and continue to play.
I'd like to see players spend their money only at casinos like INetBet and other casinos that have established a clear pattern of paying within a few hours or a day, even though their wagering rules are unacceptable and its crazy to accept deposit bonuses, and preferably spend their deposits on the casinos with the least ridiculous rules and make it clearly known that the current trend will result in none of us playing at the casinos with long delays and obvious attempts to make decent withdrawals impossible until they change those rules. I have little faith that players will make that choice to improve conditions, but it is the only way I can see to stop the race to the bottom and maybe bring at least some casinos back to a semi-decent level of decency and legitimacy, which has been lost to the industry and only promises to get worse, unless we players start to take action as a group and quickly.
