How the heck is mainstreet accredited??

nothappy

Dormant account
PABnoaccred2
Joined
Oct 20, 2010
Location
Wollongong
Let me preface this by saying that I had a large complaint in against mainstreet. I for the most part kept my mouth shut on these boards as I had a PAB filed. This was my only post about it really:

I have a large cashout pending at one of these casinos and have been locked out. I have just found out an hour ago.
I am still in process of finding out the reasons and it is getting late here. I am in hope that this may be just a glitch of some sort. I have been going round with this casino. First they told my the wagers were not 40 but that they were 100x. Then they said that since I was from Australia it was to be 200x.
No matter, I still completed the wagering of 200x and now wish to withdraw. I hope this is all just a simple mistake.

Well the cashout amount was for over $6000. They subsequently locked up my account and support would not/could not give me a reason. All emails were ignored totally. I was never given an explanation. This all took place near the same time that a fraud group from the states was caught out at this same group.
So I filed a PAB. The first response that I received was just Max being courteous and apologizing for the lack of response on the casinos part. Another few months later I got a reply that it was a stalemate. The casinos says that I am fraudulent, Max says it is some circumstantial evidence. So he suggests that I write an email explaining that I would be willing to prove beyond any doubt that I am not fraudulent and that he will forward it for me. Above and beyond what he needed to do and I appreciated it so much. I wrote an email for max to fwd and he did. My email was begging and pleading for them to ask me for anything, no matter how difficult and I would produce it to show that I am not a fraudulent player. They TOTALLY and utterly ignored these requests once again and never responded to me. They don't even want to have proof that I am not a fraud. They are just interested in not paying. That is obvious.
So here are just some of the standards that this group does not meet:

Must have a clean history of fairness towards their customers.
They surely are not fair to me. I wonder how many innocent players had their winnings stolen?

Must be able to take care of any player issue swiftly and professionally.
As shown in this post they were not swift at all. Not even remotely close to swift. They certainly were not professional either. They just totally ignored me and stole from me.
NO response from email, from PM's here, from Max forwarding my messages. NOTHING. ZERO. No response and it is unfathomable.

Must display information about responsible gambling, with links to relevant organizations.
I have just scoured
You do not have permission to view link Log in or register now.
and cannot find any of this. If it is there it is hidden and not on any of the pages that you click on from the headers.

Must not use false, misleading or deceptive advertising
Go to any of their sites and look at the signup bonus. For example it says $777 free at slots plus or $500 welcome bonus at sunpalace. That isn't correct and it is deceptive. The truth is that you can deposit up to $100 and get $125 bonus OR you can deposit more than that and get 25% on anything over $100... but it doesnt add up. The max deposit states $100,000. 25% of that is 25,000. Plus the sites all list the same terms but different amounts for the welcome bonus offer. When I asked support on live chat to explain this they could not.

Must pay winnings in a timely manner.
They have made a joke of this as has been touched on numerous times on this forum. It is a complete mockery of the accredited terms. They take weeks to pay at best. And often they just don't pay. They don't seem to be any better than virtual casino from my experience. Actually quite worse.

Must not implement terms that can be construed as "unfair" towards the player.

read my above post about them continually changing my wagering from the stated requirement all the way up to 2oox. That and the fact that they are stealing all of my deposits and all of my winnings with absolutely no legitimate reason. It is unbelievable. It is criminal. It is shameful. It is thievery. They should be arrested.

Most certainly they break most terms of being accredited. What do they have that gives them a pass to act so rogue yet stay accredited? There are constant bad posts about these bandits.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I see you have 2 failed PABs in a very short time here. Out of interest, was the other pab also related to identity?

I agree that their cashout times are far too long for an accredited casino. As for the facts in this case, we only have your version and I would like to hear from max or bryan about the casinos' version.
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
I see you have 2 failed PABs in a very short time here. Out of interest, was the other pab also related to identity?

I agree that their cashout times are far too long for an accredited casino. As for the facts in this case, we only have your version and I would like to hear from max or bryan about the casinos' version.

Me too. This sounds so very wrong, I can't believe it. I do hope Max will post and fill us in on this issue.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
I see you have 2 failed PABs in a very short time here. Out of interest, was the other pab also related to identity?

I agree that their cashout times are far too long for an accredited casino. As for the facts in this case, we only have your version and I would like to hear from max or bryan about the casinos' version.
Does the x on the PAB mean it failed? I always thought it meant completed....

.
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
My understanding is that the "X" means "failed".

I don't think PABs in progress i.e. not completed are listed anywhere so there would be no need to show them as 'completed'.

Maybe Max could clear this one up?

Yeah, I would also like to know that. And why are some PAB`s in green and others in red?
 

funeral979

Dormant account
PABaccred
Joined
Apr 4, 2008
Location
Texas
My understanding is that the "X" means "failed".

I don't think PABs in progress i.e. not completed are listed anywhere so there would be no need to show them as 'completed'.

Maybe Max could clear this one up?

Yes, PAB's in progress do not show until they are complete (I asked Max when mine was in progress about it). After they are done they show up, and if there is an X thru it, it means it was not successful.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Yeah, I would also like to know that. And why are some PAB`s in green and others in red?

Ok, sorry for prolonging the derail here but it looks like there are some questions regarding the PAB markers that need addressing.

First of all your primary reference for this stuff is here: PAB listings in user profiles.

There you'll see that green if for Accred, blue is non-Accred, red is Rogue listed.

Does the x on the PAB mean it failed? I always thought it meant completed....

The easiest way to define when the "X" used is to say when it isn't used: if the PAB is resolved in the complainant's favour -- whatever that may mean -- then no "X".

So the "X" basically means it wasn't resolved in the complainant's favour. That may mean it was tossed out because the complainant had too many PABs against non-Accred casinos (see the "One Free Shot" rule), or the OP was found to be a fraud, or they didn't get everything they were asking for, or the case was moth-balled because the OP was AWOL or the casino didn't cooperate and got Rogued or .... You get the idea, the "X" can mean a lot of things.

I don't think PABs in progress i.e. not completed are listed anywhere ....

Generally speaking this is true, the PAB markers aren't assigned until the case is closed. I usually do a sweep through the PAB section once every couple of weeks to move the "done" cases off to the inactive section and that's the (typical) point at which the PAB markers are assigned and/or updated.

I say "generally" here because in the occasional circumstance where a case is closed, and marked, then later re-opened the marker will be there while the case is still in progress but that's specifically due to it being re-opened. It seems inappropriate to simply remove the marker when the issue is re-opened because then we have markers appearing, then disappearing, then (probably) re-appearing again: too much room for confusion so in the "re-opened" case the marker will be there.

I see you have 2 failed PABs in a very short time here. Out of interest, was the other pab also related to identity?

To make a long story short, no, the first PAB (never resolved, OP AWOL) concerned a different sort of issue.
Attach Removed (Old not found)
 
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Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
To be fair, this PAB was a very long and drawn out one. The player was connected to the Philadelphia group of fraudsters (gablock, hurdle, etc). The damning piece of evidence is that he signed up under the same affiliate - an affiliate who has only sent fraudsters to the casino (this aff account has been closed btw). He had the same deposit and gameplay history, and his profile matched the other players as well. The only thing that separated his account is that he's in the land "down under" - not in PA.

The casino also claimed that his ID had been photoshopped. I couldn't see exactly where - and we used graphic software to break it down. The casino is 220% sure nothappy is a fraudster; Max and I are on the fence with this one. This is why we told him what we did.

As for the Accred standards, I'm looking into this. I was sure they had links to responsible gaming and such. The rest I am taking into consideration.
 

Rhyzz

Full Member
Joined
Jan 4, 2008
Location
United Kingdom
The player was connected to the Philadelphia group of fraudsters (gablock, hurdle, etc). The damning piece of evidence is that he signed up under the same affiliate - an affiliate who has only sent fraudsters to the casino (this aff account has been closed btw). He had the same deposit and gameplay history, and his profile matched the other players as well. The only thing that separated his account is that he's in the land "down under" - not in PA.

I'll be honest, if I saw that then I'd lock the account up too, although it entirely depends on what kind of fraud is taking place. Are the cards stolen or are they pulling a chargeback scam? Bonus abuse is too often referred to as 'fraud' these days also. That said, they should give him a chance to prove his identity and that everything is legitimate. If nothing is out of the ordinary then show me the solid evidence that proves he is a fraudster...

Like you say, one for the fence, but I see reason for both arguements.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
To be fair, this PAB was a very long and drawn out one. The player was connected to the Philadelphia group of fraudsters (gablock, hurdle, etc). The damning piece of evidence is that he signed up under the same affiliate - an affiliate who has only sent fraudsters to the casino (this aff account has been closed btw). He had the same deposit and gameplay history, and his profile matched the other players as well. The only thing that separated his account is that he's in the land "down under" - not in PA.

The casino also claimed that his ID had been photoshopped. I couldn't see exactly where - and we used graphic software to break it down. The casino is 220% sure nothappy is a fraudster; Max and I are on the fence with this one. This is why we told him what we did.

As for the Accred standards, I'm looking into this. I was sure they had links to responsible gaming and such. The rest I am taking into consideration.

The affiliate would have had to provide a legit "front" for the operation, and this would have involved having a legit looking website that ANY player could just stumble upon, so there is likely to be the odd "dolphin" attracted into this "net", even though it is designed to act purely as a conduit for the ring of fraudsters.

This kind of thing can damage the concept of affiliate business models, since if this player had joined direct, rather than through this particular affiliate, they would probably not have been branded a fraudster.
Players seeing things like this happen will feel there is a greater risk of not getting paid when they use a link from an affiliate website than if they navigated directly. There is usually NO benefit to the PLAYER from using the affiliate link, so they may benefit from all the information on these sites, but by playing safe and joining directly, the affiliate will not be getting the income needed to support the site.

It seems that affiliates in general are poorly policed, and the spam we all get demonstrates the extent to which rogue affiliates are getting away with their misbehaviour, and even benefiting from it at the expense of those affiliates who obey the rules.

It looks like he was branded a fraudster purely on the affiliate linkage, and the rest of the evidence was "found" because it simply "had to be there", rather than ACTUALLY being there. The "photoshopped" allegation could be down to this "has to be" mindset, rather than their being actual evidence within the image to prove it, and that the casino simply believe it was photoshopped so well that not even a forensic analysis could prove it.

The fact that this player is "down under", and is the ONLY one who joined through this affiliate that did not live within Philadelphia, should show that it is more likely he is the "unlucky dolphin", rather than a member of the fraud ring.

This looks similar to the "Rushmore dolphin" wrongly accused of fraud, and the casino simply closing their minds to the possibility that they were not 110% accurate with their investigations.

Similar gameplay is NOT evidence of connection to anything, it merely demonstrates that the player can READ, and has researched the various gambling related sites for the best way to play a bonus. His only "crime" therefore is being an "advantage player", and one who played within the terms for the promotion.

The allegation that the casino changed the WR a number of times, increasing it each time the player met the previous target, is demonstration of "rogue like" behaviour, the intent being to make the player keep on playing till they had lost, and thus making the problem go away, and the player would have lost their money without ever knowing that they could never have withdrawn.

The other gripes are just poor service, but this case is different, and more serious in my view.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
So the "X" basically means it wasn't resolved in the complainant's favour. That may mean it was tossed out because the complainant had too many PABs against non-Accred casinos, or the OP was found to be a fraud, or they didn't get everything they were asking for, or the case was moth-balled because the OP was AWOL or the casino didn't cooperate and got Rogued or .... You get the idea, the "X" can mean a lot of things.

I'd like to add that if someone has PABs Xed out and they're still a member of the forum, chances are very good that the reason the PAB failed was NOT because of player fraud. If you see an X and their name also turns red, that's another story.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
@ vwm

I appreciate your input to the thread, but there is no room for speculation on your part. Max and I are privy to the things that are not speculative, but I'm choosing not to go into minute detail on this.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I'd like to add that if someone has PABs Xed out and they're still a member of the forum, chances are very good that the reason the PAB failed was NOT because of player fraud.

Yes, see for instance the other examples I gave (AWOL, non-cooperative casino, etc):

So the "X" basically means it wasn't resolved in the complainant's favour. That may mean it was tossed out because the complainant had too many PABs against non-Accred casinos (see the "One Free Shot" rule), or the OP was found to be a fraud, or they didn't get everything they were asking for, or the case was moth-balled because the OP was AWOL or the casino didn't cooperate and got Rogued or .... You get the idea, the "X" can mean a lot of things.
 

nothappy

Dormant account
PABnoaccred2
Joined
Oct 20, 2010
Location
Wollongong
I see you have 2 failed PABs in a very short time here. Out of interest, was the other pab also related to identity?

I agree that their cashout times are far too long for an accredited casino. As for the facts in this case, we only have your version and I would like to hear from max or bryan about the casinos' version.

No, my other PAB was with club world group butTom the rep here on the forum had stepped in and explained the situation better to me so there was no reason to carry on with it. They certainly accepted all of my documents and my phone conversation with them. It had nothing to do with non payment or Identity. It was delayed payment to my NT but it was resolved.

@VWM, I think I signed up through an email link if I recall correctly. Probably an affiliate email I suppose but I don't recall visiting a site and clicking on anything. I am almost certain it was an email that I clicked on.

@rhyzz
@Casinomeister

The photoshop thing is a joke. surely if you broke this down with high tech instruments you can see that it is NOT photoshopped. This is why I begged and pleaded with them to allow me to prove it. I will send them a notarized copy of my passport. a Notarized copy of a utility bill. I will send them screen shots of my neteller transactions. I will send them ANYTHING THEY WANT.
I will take a pic of myself holding the passport next to me. I will send them DNA samples. They never even responded to this request to prove to them that I am legitimate. There is absolutely no fraud taking place on my end. There seems to be on their end though as they will not even allow me to prove they are in error. I have never even been to Philadelphia. This is so outrageous. If they will not respond to me then I am also willing to send notarized stuff to Max or Bryan if they would like to view them. I am willing to give anything at all to show that I am honest. Any other ideas for things I could show? I am open to suggestions. I want to prove myself truthful. Not just for the $6000 but for the principle of being stolen from and called a liar with no chance to prove my honesty. Of course the $6000 is a big fat huge deal to me also and I have done nothing wrong to deserve this.

@CM, you mentioned same deposit history? Unless I am not understanding correctly, if these people from Philadelphia deposited they could not deposit like me since I used Neteller, correct? I thought Americans were not allowed to use Neteller? Regardless, I only deposited at these casinos one time. There really isn't a history for me of depositing except for the inital bonus. I would assume that 80% of people that sign up and play there deposit $100 to get the bonus? That seems like a no-brainer. My play history was for 200x. . Of course I never charged back. Never at any casino have I ever charged back.

No matter how cranky I get with this situation I want it to be known that I truly appreciate Max and Bryan's time in looking into this for me as well as handling all complaints and trying to help all players.
 

Rhyzz

Full Member
Joined
Jan 4, 2008
Location
United Kingdom
Without stepping on Bryan and Max's toes, i'd say a key point to this is exactly what type of fraud this other group are suspected of. If it's card fraud, a signed statement from you should be enough to verify the card is yours and no chargeback will come their way. If it's Neteller, that's a different story since Neteller are the ones who suffer the Chargeback, so you enter a whole world of security checks at both sides, neither of whom will be willing to take any risk.

Sorry but without knowing all of the details I'm not inclined to offer a solid opinion, but I'm sure Bryan and Max have done their very best for you, they understand the system well enough to conclude whether or not the operator is acting lawfully.
 

gaydave

Banned User - complete PITA
Joined
Jun 12, 2007
Location
USA
Well this sounds like it could be an open and shut case. They claim the ID is photo shop. If the OP can prove it is genuine then there is no problem and they should pay. If the OP is lying then they should be tarred, feathered and booted from the forum.
The real question is why main street hasnt responded to nothappy about this and just get it resolved. You would think they would want to prove themselves correct and take a look at this fake ID a bit closer. The OP doesnt sound like they are afraid to show it. Of course that may be fake bravado but wouldnt it be the wise thing to find out for sure?
 

nothappy

Dormant account
PABnoaccred2
Joined
Oct 20, 2010
Location
Wollongong
Well this sounds like it could be an open and shut case. They claim the ID is photo shop. If the OP can prove it is genuine then there is no problem and they should pay. If the OP is lying then they should be tarred, feathered and booted from the forum.
The real question is why main street hasnt responded to nothappy about this and just get it resolved. You would think they would want to prove themselves correct and take a look at this fake ID a bit closer. The OP doesnt sound like they are afraid to show it. Of course that may be fake bravado but wouldnt it be the wise thing to find out for sure?


Yes! exactly! I agree. I want to prove this.
I am willing to do whatever is necessary to prove to them that I am not fraud nor did I photoshop my passport nor did I do anything against their terms. Willing and BEGGING them for a chance to prove it.
Why are they ignoring this? Do they not really want the proof? This is disgusting treatment.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Yes! exactly! I agree. I want to prove this.
I am willing to do whatever is necessary to prove to them that I am not fraud nor did I photoshop my passport nor did I do anything against their terms. Willing and BEGGING them for a chance to prove it.
Why are they ignoring this? Do they not really want the proof? This is disgusting treatment.

You could consider suing them for libel, because they claimed you were a fraud, and to defend such an action they would have to prove to a court that what they said (photoshopped ID etc) was true.

This may be relevant, since not only will they have confiscated your winnings, but will no doubt entered you onto an industry wide (or RTG wide) fraud database.

You would have to look for the main holding company, not the actual casino part, as this may well be based in a "proper" jurisdiction.

Your other attempts have so far met with a stalemate.

I suggest action for libel, rather than gambling winnings, since the former is something that most countries' courts will deal with, whereas gambling winnings are often considered an unenforceable debt, and this was even true here in the UK until the latest Gambling act was passed.
 

assa92004

Dormant account
Joined
May 30, 2008
Location
Melbourne Australia
Online Casino behavior

I think some online casinos are showing their true colours. It seems they love taking

your money, but they just don't seem to be able to give money when you win.

I have had several smallish issues with main street, so I wont go back (after putting

several thousand dollars thru the past 2 years) but that is another story.



I just found it interesting when I asked to see (not sure what you call it still a newbie

in lots of ways) what my win to loss ratio was. I was told (by them) that it was quite

low and they would give me bonus (that had 100 x) play thru. LOL . oh well I think I

would of preferred to know what my actual win loss was, not quite low really doesn't

cover it.

Also stated elsewhere their withdrawal times are really SLOW ..

Would be nice if others had input about them , perhaps to see if its an isolated case or indeed something more going on there ...

Sorry if this is off topic. just my 2 cents worth.
 

greasemonkey

Banned User - flaming
Joined
Jul 2, 2010
Location
USA
Has there been anything resolved about this or looked into about this? What do they do exactly that keeps them accredited and not rogued?
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Has there been anything resolved about this or looked into about this?....

I think the short answer is "no, not at the moment". It's certainly not on my plate and Bryan is on the road to and from Dublin this week so my guess would be he's otherwise occupied just now.
 
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