How long to wait for a response from a casino rep before posting a complaint?

MichaelBluejay

Full Member
webmeister
Joined
Jun 16, 2004
Location
In Austin, Texas, man
The instructions for posting a complaint say that I must notify the casino rep first.

(1) How long should I wait for a response from the rep before I can consider them non-responsive and go ahead and post my complaint? 24, 36, 48 hours, 1 week, what?

(2) Whatever that time period is, can I ask that it be added to the instructions ("Complaints Section Important Info").

Thank you.
 

sueyh

Senior Member
Joined
Apr 12, 2014
Location
New Zealand
The instructions for posting a complaint say that I must notify the casino rep first.

(1) How long should I wait for a response from the rep before I can consider them non-responsive and go ahead and post my complaint? 24, 36, 48 hours, 1 week, what?

(2) Whatever that time period is, can I ask that it be added to the instructions ("Complaints Section Important Info").

Thank you.
As far as I know, you don't need to wait for the reply from the rep to post the complaint. All you need to do is to send PM to the rep to let him/her know you are posting the complaint against the casino.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... All you need to do is to send PM to the rep to let him/her know you are posting the complaint against the casino.
[strike]Actually that's not correct. The point is that you want to notify the rep and give them a chance to look into your issue. If they don't respond then it's fine to proceed to post, or PAB, as you prefer.

How long should you wait? Try, wait a day or so, try again, wait again. If nothing is happening then move on to the next step (see above).[/strike]

Good point that some guidance should be added to the "Zero Tolerance Policy". I'll flag the OP's post to Bryan's attention.
 
Last edited:

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
The instructions for posting a complaint say that I must notify the casino rep first.

(1) How long should I wait for a response from the rep before I can consider them non-responsive and go ahead and post my complaint? 24, 36, 48 hours, 1 week, what?

(2) Whatever that time period is, can I ask that it be added to the instructions ("Complaints Section Important Info").

Thank you.
There is no wait time. I just want to make sure that the iGaming reps know that there is a thread that needs to be dealt with. That's all.

Thanks for the suggestion - I'll make this clear shortly.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Added to the "Complaints Section Important Notice"

You do not need to wait for an acknowledgement from the casino representative. What is important is that you've made an effort to give them a heads up so that they can respond.
 

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