How I terminated my account with Unibet

Balthazar

The Governor
Joined
Aug 14, 2012
Location
Woodbury
A few notes:

- I'm no bonus beggar nor a regular bonus player. This was the first time that I ever contacted their Live Chat.

- The red squares are censored personal informations.

- When she said "a lot" when I asked how many deposits I've made, she meant it. She left for a good while and probably got tired of counting. We're not talking about 15 or 30 deposits here. We're talking BIG numbers.

- When she said "not too long ago" talking about my last bonus, what she really meant was "AN EFFIN' LONG TIME AGO!!".

- I never saw a casino that don't give a shit about me like that before (especially after depositing this much money) and I thought I'd share.


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Last edited:

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Most businesses just don't value loyalty. Loyal customers are often viewed as fools who will accept whatever crumbs they are given without making a fuss, so the business decides to see how few crumbs they can get away with offering.

Disloyalty on the other hand, is richly rewarded, both by the business you are thinking of defecting to, and by the business you are about to leave. It's a little different with casinos, as rather than closing your account, you should just stop depositing and start depositing at the new place. After a week or two, automated systems pick up on a once profitable account suddenly becoming inactive, and usually the marketing team gets involved in seeing if the account can be salvaged. The usual result is a "we missed you" letter, often from someone higher up who DOES actually "give a s**t" as to why they have just lost a customer. If you don't get the email, then your account was not sufficiently profitable, but then you know that things would NEVER have gotten better.
 

hoff1985

Dormant Account
mm1
Joined
Jul 15, 2012
Location
Switzerland
I totally get your feelings... Still, a bonus is always a goodie. And some casinos just don't give away a lot of bonuses, and even if i personally also avoid them most of the time, it doesn't mean that these are not good casinos.

If you think about as example 32Red, giving you daily bonuses, RIVAL casinos giving you daily high deposit bonuses... But then there are casinos like GUTS where oyu don't have a lot of deposit bonuses, still it's recently one of the best Casinos out there...

I personally act kinda the same way, if a casino never gives me something i'll stick to other casinos, but i also always try to really see every single bonus as a gift and as i said, some Casinos just don't do a lot of bonuses or they're only focused on a specific market...


A few notes:

- I'm no bonus beggar nor a regular bonus player. This was the first time that I ever contacted their Live Chat.
- The red squares are censored personal informations.
- When she said "a lot" when I asked how many deposits I've made, she meant it. She left for a good while and probably got tired of counting. We're not talking about 15 or 30 deposits here. We're talking BIG numbers.
- When she said "not too long ago" talking about my last bonus, what she really meant was "AN EFFIN' LONG TIME AGO!!".

- I never saw a casino that don't give a shit about me like that before (especially after depositing this much money) and I thought I'd share.


View attachment 42074
 

Balthazar

The Governor
Joined
Aug 14, 2012
Location
Woodbury
casinos like GUTS where oyu don't have a lot of deposit bonuses, still it's recently one of the best Casinos out there...

Let me tell you something...
I've made 3 or 4 deposit at GUTS (lifetime) and I've gotten WAY more from them in deposit bonuses, free money and free spins than all my time at Unibet after well over a hundred deposits spread over several months. GUTS is light years ahead of Unibet when it comes to customer service. LIGHT YEARS.
 

007sam

Dormant Account
Joined
Jul 3, 2013
Location
uk - NorthWest
I played them slots at unibet, never won anything on ir, had feature loads and got a load chuff. I complained to them as machines must be so fixed, they didnt a monkies. I have never seen slots, especially ir, play like here before, there is something wrong there.... All time just got little over balance, never a big hit, even a modest one!!!
 

hoff1985

Dormant Account
mm1
Joined
Jul 15, 2012
Location
Switzerland
I played them slots at unibet, never won anything on ir, had feature loads and got a load chuff. I complained to them as machines must be so fixed, they didnt a monkies. I have never seen slots, especially ir, play like here before, there is something wrong there.... All time just got little over balance, never a big hit, even a modest one!!!

So you're accusing Unibet to have rigged slots?! It's all about luck and variance... Especially with high variance slots like IR. I played this one AGAIN and AGAIN. And sometimes i did a couple of spins and huge wins and some other times i made 1000's of spins without hitting anything decent.
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
PABinit
Joined
Feb 14, 2007
Location
Cyberspace
Unibet is bad with loyalty - period. To be honest I don't deposit there anymore because the last time I made a few deposits and lost - I Got 20 spins on Gonzo - Absolute joke :oops: - I am a few a few K in the hole I'm sure.

Back to IR - variance is a bitch on this slot - I had a nice 2500x hit on it last for about 3k - My next session was 6000 spins with a loss of 2.4k - Almost like MG was 'Auto Correcting' ... LOL ... In any event, swings and roundabouts - 2 Wild Desires this month - 4 Reels - Then a monster loss - Im sure I had it coming... heheh:p

Nate
 

hoff1985

Dormant Account
mm1
Joined
Jul 15, 2012
Location
Switzerland
Yeah, but a lot casinos are not that good with loyalty... That doesn't mean that the casino is crap. Bonuses/Loyalty is just one part. I used to play for months ONLY at Mr. Green, and i got not 1 single deposit match bonus even if i pretty much lost a lot.

IR was always so bad to me, especially Wild Desire... I play this slot for years!!!!! And the best i had were 3 wild reels twice, and both times i had the last 3 reels with no paying symbols on the first two. Horrible.

Unibet is bad with loyalty - period. To be honest I don't deposit there anymore because the last time I made a few deposits and lost - I Got 20 spins on Gonzo - Absolute joke :oops: - I am a few a few K in the hole I'm sure.

Back to IR - variance is a bitch on this slot - I had a nice 2500x hit on it last for about 3k - My next session was 6000 spins with a loss of 2.4k - Almost like MG was 'Auto Correcting' ... LOL ... In any event, swings and roundabouts - 2 Wild Desires this month - 4 Reels - Then a monster loss - Im sure I had it coming... heheh:p

Nate
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
PABinit
Joined
Feb 14, 2007
Location
Cyberspace
Yeah, but a lot casinos are not that good with loyalty... That doesn't mean that the casino is crap. Bonuses/Loyalty is just one part. I used to play for months ONLY at Mr. Green, and i got not 1 single deposit match bonus even if i pretty much lost a lot.

Yeah - Apart from that I can't fault Unibet - One of the biggest parts of choosing a place is loyalty and bonuses. Its important that you recognise people who support your Casino.

In any event, doesn't bother me - i walked.

Nate
 

hoff1985

Dormant Account
mm1
Joined
Jul 15, 2012
Location
Switzerland
Yeah - Apart from that I can't fault Unibet - One of the biggest parts of choosing a place is loyalty and bonuses. Its important that you recognise people who support your Casino.

In any event, doesn't bother me - i walked.

Nate

I agree with you Nate! Thats why i love 32Red so much, especially since they invited me to Club Rouge :notworthy
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
I'm actually surprised to hear anyone was playing at Unibet; I promoted them on my websites for 5 years and got a TINY number of players sign-up compared to other NetEnt based casinos. From the limited info I have, even those that did join only played for a little while and then left. I have no idea why that was, but I guess players just didn't like them.
So I terminated my (affy) account with them too earlier this month.

KK
 

Balthazar

The Governor
Joined
Aug 14, 2012
Location
Woodbury
Unibet is bad with loyalty - period. To be honest I don't deposit there anymore because the last time I made a few deposits and lost - I Got 20 spins on Gonzo

Consider yourself lucky...during all my time there I didn't even get a single free spin!
 

Balthazar

The Governor
Joined
Aug 14, 2012
Location
Woodbury
I'm actually surprised to hear anyone was playing at Unibet

I played there because they carry NetEnt and MG games and I could deposit via credit card in CAD, play in CAD and withdraw in CAD without any exchange rate. I don't think there's any other casino like that. Plus they were paying lightning fast.

But f*** 'em. She didn't care the slightest about keeping me as a player so I sure won't keep giving them my money.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
there not so bad . have to agree on the bonus side of things but one thing is for sure they pay on time everytime , i shall take that over many over casinos whome chose to pay when there ready to pay , at least unibet its fast payments mostly under 4 hours everytime ive managed a withdrawal there machines are like any other machines , i play there for there low limit roulette ) ok i dont play weekly there , havnt done for some time but at least i know im going to be paid _)
 
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