- Joined
- Mar 13, 2008
- Location
- Ontario
I am a talkative and friendly gal. I don't play a gazillion different casinos, but there are a handlul I play regularly, at least for stretches. I can tell when time constraints or disinterest leaves me cold. But I talk with reps I've been dealing with for years at times, and while I am not chatty every time, at times I am.
Even when I have an issue, I strive to be pleasant. I don't often contact chat just to chat, but often I have a reason to.
So I have a poll up, and I wouldn't mind if any rep commented on how they feel about people like me as a customer either. My kid worked for a cell provider call centre, they were rated on friendliness, but marked down for taking too long on a call also.
IMO casinos sell entertaining. If chatting a bit with a rep about Windows 10 or the weather or what I am spending my winnings on or a grumble about the latest slot release, I hope it never impairs their job. For me, I'm more likely to be a repeat customer if I feel support is engaged and remembers me too. Landbased, once a VIP rep told me I had a good memory, when I commented on something he told me previously. I told him he had many customers, and I had only one VIP rep. He moved up the food chain, but he recalls me now from that one more personal encounter, and greets me by name without a player's card.
Even when I have an issue, I strive to be pleasant. I don't often contact chat just to chat, but often I have a reason to.
So I have a poll up, and I wouldn't mind if any rep commented on how they feel about people like me as a customer either. My kid worked for a cell provider call centre, they were rated on friendliness, but marked down for taking too long on a call also.
IMO casinos sell entertaining. If chatting a bit with a rep about Windows 10 or the weather or what I am spending my winnings on or a grumble about the latest slot release, I hope it never impairs their job. For me, I'm more likely to be a repeat customer if I feel support is engaged and remembers me too. Landbased, once a VIP rep told me I had a good memory, when I commented on something he told me previously. I told him he had many customers, and I had only one VIP rep. He moved up the food chain, but he recalls me now from that one more personal encounter, and greets me by name without a player's card.