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How does posting affect the PAB process?

Discussion in 'Ask the Meister' started by rouletteguy, Oct 2, 2010.

    Oct 2, 2010
  1. rouletteguy

    rouletteguy Experienced Member

    not for profit director addictions
    other than the obvious negative publicity for the casino and in turn creating a hostile rep (the damage has already been done) are there other ways posting affects a PAB that are not so obvious?
  2. Oct 2, 2010
  3. jelsmith

    jelsmith Zombicidal Maniac PABnononaccred

    Special Effects Make-up Artist
    nashville tn
    Yes Max will kill it and it will go no further.
  4. Oct 3, 2010
  5. jod5413

    jod5413 Is That Better?

    having a good time doing anything
    somewhere on the planet
    A major side effect of posting about PABs is that every bored member (best description I could use without being Snarky) uses the PAB thread to excite "The Herd". People become uncivil to each other. People start thinking they have the right and the intelligence(?) to piss on other people, even the ones that are helping them to get their winnings from a casino.

    Such a sight to see, a long thread about a PAB. Brings out the "best" of the worst.
  6. Oct 3, 2010
  7. jetset

    jetset Ueber Meister CAG

    Senior Partner, InfoPowa News Service
    In a more practical sense, posting can often cloud the investigation, and certainly doesn't encourage the casino to enter into or cooperate in a mediation process with Max. It can also entrench positions, making it difficult to move forward to a successful conclusion.

    Trying to negotiate a solution with the other side definitely isn't helped by the aggrieved player slashing and burning on the forums, sometimes when negotiations have reached a sensitive stage.

    If I submitted a PAB I would abide by the rules, because I would want to give Max as much help from my side as I could to get what was due to me.
    1 person likes this.
  8. Oct 3, 2010
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    The PAB Guy
    Good question. In general please see the following in the Pitch-A-Bitch FAQ:
    In other words:

    • If the PAB is handled offline, without the complications of a forum post, it is usually a relatively calm and constructive process. Under these circumstances the focus is on the issue and getting results: this is good and usually results in the best possible outcome for the complainant.
    • If the PAB is handled while there is a discussion about it on the forums it is usually a hostile, tense and unproductive process. Here the focus is on fire-fighting and damage control: information is not freely exchanged and results for the complainant are usually minimal, meaning the casino (or whomever) does what they feel they absolutely must in order to extricate themselves from the situation and not a jot more. There are also quite likely to be long-term repercussions for the complainant (black-listing, etc).

    From the complainant's point of view it makes absolutely no sense to sabotage an ongoing PAB with a forum post because:
    • they (pretty much) automatically diminish their potential returns by posting, and
    • they can post the very same thing __after__ the PAB has run it's course if that's what they want to do.

    In spite of how satisfying it may be to some people to see a big, out-in-the-open, tussle with the casino on the forums regarding a given player issue it is seldom the most productive way to do things in the long run. The trouble here is that people generally think that if they are involved then they are helping. This is often not the case. It's rather like having your friends and extended family in your bedroom during an intimate moment: doubtless they are wonderful people but it's not really the time and place for their input, generally speaking.

    I'm aware that when a player has an issue with a casino it often feels as if they are in trouble and it would be a good time to have your forum buddies there to help you out. By all means, if you are quite sure that all other avenues are closed to you then the forum approach may be ideal. However issues are usually not that far gone, there's often an amazing amount of wiggle room to negotiate things before something irreversible (like a forum fight) restricts people's options and changes the game.

    And last but not least there is the "moving target" issue: if the PAB is an exchange between me/Bryan, the complainant and the casino peeps then we can keep track of what's going on and manage the big picture. If you drag it out onto the forums anything can happen, most of it bad, and without notice. That seriously impairs our ability to manage the complaint process, which is why we will often decline to do so under these circumstances.

    Hopefully that answers your question. If there are other things you'd like to know about the process, or clarifications of the above, feel free to ask.
    Last edited: Oct 12, 2010
    2 people like this.
  10. Oct 4, 2010
  11. maxd

    maxd Complaints (PAB) Manager Staff Member

    The PAB Guy
    I thought I should also mention that these are Casinomeister policies not "Max" policies. I do the grunt work on many of the PABs we receive and I've certainly had some input on how we do things but all of this is done under Bryan's supervision. At the end of the day he's still the boss and is active in the Pitch-A-Bitch process.
    1 person likes this.
  12. Oct 4, 2010
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    I should also mention that exceptions are made - sometimes we just change our minds and take on something that has been beaten up already on the message boards.

    If we feel that a player still has a chance, or that this is rogue material, we'll usually take it on. Depends on my mood. :D

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