How can Trada be this high

wulp2

Newbie member
Joined
Feb 17, 2018
Location
Netherlands
Chat support was rude. When my question got too challenging, the rep Jack, ignored me and closed the chat twice.

Not very customer centric behavior in my opinion.
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
Chat support was rude. When my question got too challenging, the rep Jack, ignored me and closed the chat twice.

Not very customer centric behavior in my opinion.

Depends if you was rude?.

Can you post the chat? Trada can supply it
 

TheAverageGuy

~Master of Slack~
mm2
Joined
Jun 27, 2018
Location
canada
If I had to guess I'd say maybe someone was being a tad rude.. and didn't appreciate when the human being they were abusing had better things to do...

Just going out on a limb...
 

Glassheart

Dormant account
Joined
Jan 12, 2013
Location
Leeds
Completely the opposite of my experience from the weekend. The live chat agent (Can’t remember there name) was exceptional.

Now Gala/Coral is what you call rude CS
 

TradaCasino

Official rep for Trada Casino
Joined
Mar 5, 2013
Location
Dublin, Ireland
Chat support was rude. When my question got too challenging, the rep Jack, ignored me and closed the chat twice.

Not very customer centric behavior in my opinion.

Hi Wulp2,

I looked into this for you and located the chat - as it turns out Jack was called into a meeting and forgot to log out of live chat! Sincere apologies, your chat came through to an empty seat.

Can you come back on chat & ask for Nikki who will try to assist you with your issue,

Rachel.
 

steveh35

Ueber Meister
Joined
Aug 25, 2010
Location
doncaster
Hi Wulp2,

I looked into this for you and located the chat - as it turns out Jack was called into a meeting and forgot to log out of live chat! Sincere apologies, your chat came through to an empty seat.

Can you come back on chat & ask for Nikki who will try to assist you with your issue,

Rachel.
Will Jack be called into another meeting now for not locking his computer :laugh::laugh::laugh::laugh:
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Hmmm weird as I never had a rude CS agent at Trada.
They are a good crowd.
Never had any issues there at all.
 

TradaCasino

Official rep for Trada Casino
Joined
Mar 5, 2013
Location
Dublin, Ireland
Will Jack be called into another meeting now for not locking his computer :laugh::laugh::laugh::laugh:

Jack is being dealt with appropriately :laugh:

giphy.gif
 

smart_croatia

Senior Member
PABnoaccred
Joined
Dec 12, 2017
Location
Croatia
strange indeed, once i had a chat with that agent Jammin jars symbol on his chat and guy was 500% friendly and helpful, as Conor is here, so :thumbsup: from my side for nice work so far
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Kind of human error can happen even it shouldn't, when you take thousands of chats i guess all of us could make one kind of mistake. Only good to say about Tradas support, even not play there very much but been always been assisted (usually just asking to remove few cents of bonus left to get rid of wagering and Trada is one of places who remove wagering and still leave balance for to your account what many casinos don't do, not much usually if my balance is so slow that can't play few euro spin but always nice to get even little gesture of goodwill :) )
 
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