How about Prime casino

yanghongwu

Dormant account
Joined
Jan 15, 2007
Location
china
I want play in the prime casino.anybody play it before?
how is this casino? withdraw is OK?
thanks~~
 

kavaman

Senior Member
PABnononaccred3
PABnononaccred3
MM
Joined
Dec 2, 2001
Location
finland
Well its microgaming. I dont think it is related to any casino group so its a standalone casino at the moment. I think it should be pretty trustworthy. No personal experience from it though.

-kavaman
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
I want play in the prime casino.anybody play it before?
how is this casino? withdraw is OK?
thanks~~
There are already two threads running about this casino:-

https://www.casinomeister.com/forums/threads/can-anyone-make-sense-of-these-terms.17501/
https://www.casinomeister.com/forums/threads/nordica-casino-was-two-new-micros-really.17492/

This is a new casino - only launched end of March so way to early to say for sure if they are OK or not.
But Microgaming & rogue are two words very rarely used together, so should be fine.

However, someone has totally screwed up the writing of their bonus T&C's so I would either contact the casino to find out the score before depositing - or wait until they get their act together!

KK
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Positive Experience Here!!

I played at Prime Casino on Thursday night, and had occasion to contact their manager (and rep from here). There was just a small thing that support couldn't really deal with (keep in mind they are brand new). I also had a couple of questions regarding Moneybookers and their loyalty system. Their rep, Josh, has gone out of his way to ensure that my questions were answered properly, and to make sure that my playing experience was a positive one. I just now received a follow up email from him, wanting to make sure that all was okay, and that I was happy.

I've found that the really "good" casino managers are the ones who will go the extra mile, and who take a personal interest in their players, big and small. Pat Harrison has proven this over and over again. And the good ones will listen to your feedback, good or bad.

As far as I can see, Prime is most definitely on the right track and that is very welcome. You can never have too many top notch casinos.

If anyone from here who plays there has any issue, large or small, that support cannot deal with, I would encourage you to contact the rep and he'll get it looked after for you.

An initial thumbs up Josh!! :thumbsup:

P.S. - I'm posting this because there aren't near enough positive posts on this board, and it's nice to read for a change.
 

jenn1381

Senior Member
Joined
Apr 4, 2005
Location
Canada
I've heard a lot of good things about this casino. I was going to give it a go tonight but now I realize I messed up - signed up in Canadian dollars but can only deposit via Instadebit in US dollars. Oops. Another boring Saturday night for Jenn, lol.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Hey Jenn, doesn't Instadebit do the conversion for you when you deposit? In lieu of that, if you contact the rep, I'm sure he could convert your account into US dollars for you? It's worth a shot anyway. Good luck to ya.
 

jenn1381

Senior Member
Joined
Apr 4, 2005
Location
Canada
It does pina, except if you sign up in Canadian dollars Instadebit doesn't even come up as a deposit method. Perhaps I will contact the rep though.. I am dying to play. I did the same thing at Golden Reef, I believe they are related? I did email and inquire about my account being switched to US dollars but did not get a response. I don't think the email went through though, as I didn't even get the automated response.
 

Mike031

Banned User - violation of <a href="http://www.cas
Joined
Feb 13, 2007
Location
not loserland *lol*
I played also there on friday and could double my deposit.
I made a withdrawal and flushed it.
Within 20 Minutes i get an answer, that my withdrawal is flushed.
The only thing is, that they didn't pay out at weekends, so i had to wait till monday, to get my withdrawal, but the most important thing is, that i get it sure ;)

The live chat is always "currently unavailable", so i don't understand, why he is listed on their homepage? :confused:
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
As to the live chat, I don't believe that it's operational as yet. They've only been open a few weeks, I'm sure it will be up and running soon, but maybe the rep could comment on that?

I know that their loyalty system is not yet functional, should be soon though. And Jenn, not all deposit options that are listed on the website are available just quite yet. It should be very soon though. I was told that the accounts had been set up, just waiting for finalization. I had the same question about Moneybookers, as it wasn't showing up in the banking interface.

As to the support, Josh had said that the Palace Group was doing their support for the time being, but they are not part of the Palace Group of casinos, nor any other group. I am a bit bothered that you didn't receive a reply, that's a big issue for me. I had a very prompt reply the other night when I wrote to them, and there was no automated reply first. Again, this is something you should definitely make the rep aware of...he wants to hear of any problems at all, so he can correct them.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
I am a bit bothered that you didn't receive a reply, that's a big issue for me. I had a very prompt reply the other night when I wrote to them, and there was no automated reply first...
I get the distinct impression that many of these 'smaller' casinos only have one guy who can answer all the queries (in this case it's Josh), and that they only seem to work 9-5 Mon-Fri.
I personally find this extremely inconvenient as most of my play & need for questions to be answered is at the weekends...
But anyway, my point is this could be why Jenn hasn't had a reply yet, and may have to wait until Monday.

KK
 

Mike031

Banned User - violation of <a href="http://www.cas
Joined
Feb 13, 2007
Location
not loserland *lol*
I had the same question about Moneybookers, as it wasn't showing up in the banking interface.
But i made my deposit only with moneybookers.
The misterious thing is, that you can make your withdrawal only up to your original deposit back to your deposit e-wallet and the rest would be transfered to another e-wallet.
I withdraw with moneybokers and then must choose another option and so i must take neteller, although it's a little bit unsinful, because now i should get 50.- back to moneybookers and 56.- to neteller.
Then i prefer to recieve the 106.- to Neteller alone, because this was easier and also cheaper for the casino, i think!?
 

jenn1381

Senior Member
Joined
Apr 4, 2005
Location
Canada
I honestly think the email never went through, but it was also at Golden Reef and not Prime.

The problem is just what Pina said, Instadebit perhaps isn't quite set up yet? I think I'd still have to change my currency to American dollars (which I don't quite get because Instadebit is only available in Canada now?! But maybe that's an Instadebit thing?) in order to use it as a deposit option. I have moneybookers too but I hate having to wait, lol. I miss the ease of Neteller - everyone took it, it was instant and I was good to go.

I am going to send an email through Prime's website to test the email waters there. I am a stickler for casino's answering emails too.
 

PrimeCasino

Dormant account
Joined
Apr 23, 2007
Location
Cyprus
Let's sort this out for you.

I've heard a lot of good things about this casino. I was going to give it a go tonight but now I realize I messed up - signed up in Canadian dollars but can only deposit via Instadebit in US dollars. Oops. Another boring Saturday night for Jenn, lol.

Hi Jenn,

I see you're having some issues that support isn't able to deal with for you. Would you mind emailing me at josh at primegaming.com with the details? If you can do that, I'll contact support directly and tell them to fix it for you.

Thanks,

Josh.
 

jenn1381

Senior Member
Joined
Apr 4, 2005
Location
Canada
Hi Josh,
Thanks for your reply! I did email the casino and received a response very quickly :thumbsup:

They said that Instadebit isn't available yet but will be, and that once it is they will switch my currency over to American funds so that I can use this deposit method. I'll keep checking and once Instadebit is available I'll be playing! If I have any problems switching my currency I will definitely get in touch with you Josh.. Thanks so much :thumbsup:
 

yonya

Dormant account
Joined
Dec 17, 2005
Location
London
Hi Jenn,

I see you're having some issues that support isn't able to deal with for you. Would you mind emailing me at josh at primegaming.com with the details? If you can do that, I'll contact support directly and tell them to fix it for you.

Thanks,

Josh.

Hi PrimeCasino,
do you accept players from around the globe, what bonuses do you have, wager requirements please, any restricted games for wagering:confused:?
Many Thanks
 
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