Hi Neil,
I agree and get your point. The customer shows no indication of a problem gambler and has been depositing and cashing out accordingly, showing a healthy deposit/withdrawal ratio. (well not anymore : ))
The day of the win the customer had deposited £500, but an early win on DOA of £12164 with a bet of £9 gives you a massive starting balance.
When you start playing Deadwood a bit after (because, according to the customer, he saw some big win video's on Tiktok) and you keep on increasing your balance, it is up to the customer to decide if they feel comfortable increasing their stake. I guess the customer felt like it, so big win after big win the bet went from 24 to 32, to 40, to 60, to 80 and eventually to a 100. And while on a 100 it only required 13 spins for this insane hit. Before even able to bet a 100 the customer had played a lot of rounds. It is basically a winning streak that ended with a boom!
Funny is that the customer told us he didnt register the win, he thought he won 34k. After he noticed an extra digit in the balance he was in complete shock. Right up till he received the money in his bank account he was thinking there was a mistake made, but he is over the moon! It is his biggest win ever and it feel absolutely fantastic.
Now we will just be applying responsble gaming, making sure no massive change in gameplay that causes insane losses and we shall keep a happy customer.
Hope this helps?
Kr. Jan