Resolved Horrible Experience at Tropica Casino - Rival

Refilliates Casinos

Dormant account
Joined
Oct 29, 2009
Location
Rival Powered
Hi,

Unfortunately some countries have higher wagering because of a long history of bonus abuse / advantage play. In the past, we would deny bonuses to these countries, but thought we would make offers available and allow players the choice of whether wanting to play or not.

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5.21 Players from Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bangladesh, Bahrain, Bhutan, Bulgaria, China, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Indonesia, Iran, Iraq, Kazakhstan, Kuwait, Kyrgyzstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Pakistan, Poland, Qatar, Russia, Serbia, Slovakia, Slovenia, Syria, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, Uzbekistan, Yemen and Romania are able to play using bonuses, however the terms and conditions are slightly different in that you will have higher wagering requirements. Please consult your cashier or Live Chat for assistance in this regard.
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If you are a regular depositing customer from any of these countries, you are welcome to mail support and ask for a comp worthy of your play. They will pass the email to Remy, Tracy or myself for consideration.

Regards,
Dieter
 

Cocochanel

Experienced Member
Joined
Jan 9, 2014
Location
Denmark
Hi,

Unfortunately some countries have higher wagering because of a long history of bonus abuse / advantage play. In the past, we would deny bonuses to these countries, but thought we would make offers available and allow players the choice of whether wanting to play or not.

===========================================================================================
5.21 Players from Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bangladesh, Bahrain, Bhutan, Bulgaria, China, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Indonesia, Iran, Iraq, Kazakhstan, Kuwait, Kyrgyzstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Pakistan, Poland, Qatar, Russia, Serbia, Slovakia, Slovenia, Syria, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, Uzbekistan, Yemen and Romania are able to play using bonuses, however the terms and conditions are slightly different in that you will have higher wagering requirements. Please consult your cashier or Live Chat for assistance in this regard.
==========================================================================================+

If you are a regular depositing customer from any of these countries, you are welcome to mail support and ask for a comp worthy of your play. They will pass the email to Remy, Tracy or myself for consideration.

Regards,
Dieter

Thanks Dieter.

I was told before about the bonus abusers, but I NEVER take any bonuses in any casino, never did. I like to play with my own money in any way I like, small and high bets, whatever.
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
Doubling and Splitting will increase your bet by the same amount as your initial wager. For now, there appears to be 2 options:

1. Don't take up this bonus type if you wish to play BJ
2. Make a larger deposit to allow for splitting and doubling

Another option is for us to allow 20% Max Bet on BJ instead of 10%, but I will need to run it by the team first to see if it makes sense.

I made profit maybe like 30 bucks from the blackjack only because I had one run where I was dealt 11 winning hands in a row.

The 11 winning hands in a row really shows that this is complicated. I have always seen splitting as a new bet, doubling/insurance as an additional bet. I think there are some old threads here were I had this explained.

When reading this thread, I think that the best thing for Tropica to do is to remove BJ as an allowed game when using bonuses from 100% and up. The players who then break the rules will then have it easily explained to them.

To allow 20% on BJ will still create the same type of discussion, yet still not as often.

IF this could be made by software, the problem would be gone. :)
 

Cleveland

Dormant account
Joined
Jun 15, 2011
Location
Texas
When reading this thread, I think that the best thing for Tropica to do is to remove BJ as an allowed game when using bonuses from 100% and up. The players who then break the rules will then have it easily explained to them.

To allow 20% on BJ will still create the same type of discussion, yet still not as often.

Players such as myself enjoy the table games (specifically blackjack for myself) as a break from wagering.
 

bowlingbob

Full Member
Joined
May 1, 2008
Location
usa
Hi all,

I have asked Max to change the thread title or remove this thread as Tropica Casino has gave a more than fair resolution in this situation. I am very pleased with the outcome and Tropica has reinstated my winnings balance of $260. Dieter has really proven himself to be the best casino rep. He has spent a considerable amount of time updating terms, modifying the blackjack help files with current rules, and also updated the withdrawl information for US players on the withdrawl page of the software at Tropica Casino.

Everything looks good now and I wouldn't hesitate to play at Tropica Casino again in the future.
 
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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I have asked Max to change the thread title or remove this thread ....

Please see the FAQ section on deletions -- Deleting Posts -- for info on why we can't and won't simply delete a thread that has run its course.

That said, I have marked the thread "Resolved". Hopefully that will suffice.
 

hoff1985

Ueber Meister
mm1
Joined
Jul 15, 2012
Location
Switzerland
Everyone who reads through this thread and see's what Tropica does to make customers satisfied and how much they're trying to improve through feedback should get the point that this casino is outstanding. I can't wait until they're accredited one day! :)
 
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