Horrible Customer Service - Mr. Green and Guts Casino

[SAunnyS72]

So the forum is a sham? Ok - I'll have to agree with most everyone here that you are acting like a jerk.

From what I can tell, you are asking me to close your account. Just say the word and it's adios amigo.

Please do!!!!

I dont want to be a part of a forum where, when someone raises an issue they are personally attacked by a bunch of idiots and is not allowed to defend himself after he obviously had a frustrating day.... and then gets called a jerk'' by the admin.

And as an admin you AGREE with everyone attacking one person? Very impartial!

I bet you would delete this part wont you? ... proves my point.

Anyways, I am sure the world will stop revolving around the sun if lose my great honour of logging in here. .... and you guys call me rude .... Bahahahahaha!!!

Bye Bye!

 

[Tirilej]

Please do!!!!

I dont want to be a part of a forum where, when someone raises an issue they are personally attacked by a bunch of idiots and is not allowed to defend himself after he obviously had a frustrating day.... and then gets called a jerk'' by the admin.

And as an admin you AGREE with everyone attacking one person? Very impartial!

I bet you would delete this part wont you? ... proves my point.

Anyways, I am sure the world will stop revolving around the sun if lose my great honour of logging in here. .... and you guys call me rude .... Bahahahahaha!!!

Bye Bye!

I can see you haven't changed much

 

[asadzareef89]

Please do!!!!

I dont want to be a part of a forum where, when someone raises an issue they are personally attacked by a bunch of idiots and is not allowed to defend himself after he obviously had a frustrating day.... and then gets called a jerk'' by the admin.

And as an admin you AGREE with everyone attacking one person? Very impartial!

I bet you would delete this part wont you? ... proves my point.

Anyways, I am sure the world will stop revolving around the sun if lose my great honour of logging in here. .... and you guys call me rude .... Bahahahahaha!!!

Bye Bye!

maybe if u thought with a clear head, u would might think whether 20 other guys are right or you?

 

[Dinahnana]

Please do!!!!

I dont want to be a part of a forum where, when someone raises an issue they are personally attacked by a bunch of idiots and is not allowed to defend himself after he obviously had a frustrating day.... and then gets called a jerk'' by the admin.

And as an admin you AGREE with everyone attacking one person? Very impartial!

I bet you would delete this part wont you? ... proves my point.

Anyways, I am sure the world will stop revolving around the sun if lose my great honour of logging in here. .... and you guys call me rude .... Bahahahahaha!!!

Bye Bye!

Also nobody was attacking you. We were giving you some constructive criticism on how not to deal with casino support personnel. You were also given suggestions by the Reps and the membership on how to handle your situation. I have had bad days too but I don't go throwing all my toys out of the pram because of it.

 

[varverooo]

Please do!!!!

I dont want to be a part of a forum where, when someone raises an issue they are personally attacked by a bunch of idiots and is not allowed to defend himself after he obviously had a frustrating day.... and then gets called a jerk'' by the admin.

And as an admin you AGREE with everyone attacking one person? Very impartial!

I bet you would delete this part wont you? ... proves my point.

Anyways, I am sure the world will stop revolving around the sun if lose my great honour of logging in here. .... and you guys call me rude .... Bahahahahaha!!!

Bye Bye!

Although I can understand the point of view of other members here, I can also understand why you feel that way. I have had very bad days with big losses too in a very short time and I know the frustration. Maybe its not the best idea to post in here publicly when being in that mood for you could pm the respective reps in here if you think you have a valid point. good luck in the future!

 

[Casinomeister]

Please do!!!!

I dont want to be a part of a forum where, when someone raises an issue they are personally attacked by a bunch of idiots and is not allowed to defend himself after he obviously had a frustrating day.... and then gets called a jerk'' by the admin.

And as an admin you AGREE with everyone attacking one person? Very impartial!

I bet you would delete this part wont you? ... proves my point.

Anyways, I am sure the world will stop revolving around the sun if lose my great honour of logging in here. .... and you guys call me rude .... Bahahahahaha!!!

Bye Bye!

I don't see people attacking you. Sure, a couple of members may have commented that you were/are being rude, but it wan't an attack.

If you ever get attacked in a forum, you'll surely know it.

So as for your request, if you don't find any value on having an account at Casinomeister - fine by me. Happy trails, mate.

And what point are you trying to prove? The only thing you've shown me is that you're a hot head.

 

[ugaboga]

I agree with the sentiment espoused by most - if you're polite and courteous towards CS, they usually reciprocate. It's probably one of the hardest jobs on the planet and it doesn't exactly pay all that well.

I've only experienced excellent CS at Guts, particularly from Emilia (she always seems to answer my questions).

 

[philderby]

I joined Mr Green some time ago and I have been simply blown away by how friendly there CS team are. For example I feel that Dan (from their CS team) and myself know and chat to each other more as mates than customer - CS rep. They are dynamic, responsive, pro - active and act upon their promises, with German like efficiency. To tell you the truth Its refreshing to receive a service that delivers over and beyond what is promised, every time.

Let me give you an example of what Im talking about. This one time I contact customer Support regarding a withdrawal request. The phone was answered within three rings (as it always is I might add) and was greeted with a usual enthusiastic English representative (all in house, of course) asking what can we do for you? When I asked on a time scale on a withdrawal request I was pleasantly told that the withdrawal will be prioritized and that it should be processed with around 45 minutes, IIRC he also apologized on behalf of the casino for the withdrawal taking slightly longer than usual .

The withdrawal wasn't processed in forty five minutes, it was done in seven.

There are other instances of where the great people over at Mr Green but I will save them for another day. Im staying cool at Mr Green, I have absolutely no reason what-so ever to play anywhere else.

 

[Gemma A]

I always found guts support not great either .

 

[spoton]

IMO Guts and their Sister site are pretty much like the RyanAir of online casinos. Sure their support are friendly(eventhough as fake as the hookers smile on the street), but you won't get much extra-service and they show their lack of tech/gambling knowledge.. On the other hand they have some pretty good offers. The best way to avoid the whole casino-scene going down this lane is to stop patronizing sites like Guts and MrGreen. But with their good offers it can sometimes be hard.

 

[Jono777]

Had a quick read through and glad I missed this thread when it first went live!

Have to pop my 2c worth in tho, Don't understand how anyone can say Guts support is bad??

They will 'bend over backwards' to assist players with any topic where possible and I'd say in roughly 50 visits to support since joining, for various reasons, I've had errm, let me think, errm NO bad experiences!!

Can't comment on Mt Green as I very rarely play there but from what I read / see and the size of their operation I'd also imagine that they are top notch too!

These type of threads in general always have a habit of generating 2 words in my head as I read them, 'Bad Loser' !!

 

[spoton]

Had a quick read through and glad I missed this thread when it first went live!

Have to pop my 2c worth in tho, Don't understand how anyone can say Guts support is bad??

"Oh the game lags now and then" Please delete cookies and try another browser.
"Oh the game stops working" Please delete cookies and try another browser.
"You say your house is on fire?" Please delete cookies and try another browser.
"It didnt work?" Well, it must be our supplier, it's not like we got any responsibility for choosing reliable suppliers.

And so on..

 

[Jono777]

I was referring to friendliness and politeness not knowledge etc

From your point of view I would have to agree, however my first post was not aimed at their knowledge (or lack of it)

 

[Jay23]

I don't know why you guys have to condescend into negativity. The bottom line is that this gentleman had an atrocious experience with live support agents. If anything Guts and Mrgreen should thank you for your valuable feedback.

I have used the live chat at Mr Green and thought they were very good. The one thing I dislike about the Mr Green live chat is the poll that pops up because you lose your message when this thing comes up.

I think you just wound up with a poor agent.