holkapolka VS Alladins Gold

clubworld

Rogue casino operator
Joined
Sep 20, 2006
Location
UK
Hi holkapolka,

It has been less than 2 weeks since you created your account, let alone request a withdrawal or start sending in your faxback documents. We are still checking out a few details before we can approve your withdrawal and so your continued patience is appreciated. On another note, I am sure my staff will be more inclined to assist you if you didn’t start your chats with a string of insults and expletives.

Regards
Tom
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Hey Tom, how about the casino showing us the live chat for a change. If the op had insulted casino staff needlessly he should apologise openly.
 

Diane

Dormant account
Joined
Dec 20, 2009
Location
WI
Alladins Gold is scam. ive waited over 2 weeks to get paid.


You are wrong. Aladdin's Gold and Club World Group are one of the best casino groups out there for us. My w/d from them are handled efficiently and quickly. Checks and ACH service is all within 5-7 business days tops.

That's assuming you have provided all the correct documentation to support your identity and ownership of the credit cards or other options used to fund your deposits.

Cut them some slack and they will do what's right. Follow the rules and you will get your money.

Diane
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Hi holkapolka,

It has been less than 2 weeks since you created your account, let alone request a withdrawal or start sending in your faxback documents. We are still checking out a few details before we can approve your withdrawal and so your continued patience is appreciated. On another note, I am sure my staff will be more inclined to assist you if you didn’t start your chats with a string of insults and expletives.

Regards
Tom

Wow.....how strange.

An OP crying "scam" or making accusations against a reputable operator with no proof, and only telling half the story.

If I was Club World, I would refund their deposits and close their account - nobody should have to put up with that crap. However, CW has proven to be very professional over the years when dealing with such issues and I know they will pay if all is OK e.g. the student clause issue where they treated the complainant with integrity and professionalism in the face of unfair accusations and criticism from many people, even though the OP was in the wrong the whole time.
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
slight derail...Sorry!

I just don't understand...
Some of you people have the online gambling world at your doorstep. You have a multitude of places you can play at without worrying about your goverment confiscating your winnings from some processor. You can play at MG, playtech, TopGame *cough,cough*, Rival *hic*, etc,etc,etc you get the gist.

You choose to pay at RTG, fine. Some of the slots are fun. Some of the casinos are dodgey as all get out. BUT the few reputable ones left are consistently being stuck like an overused pincushion.

You want something to bitch about? Then go play at one of the Virtualtype casinos (and NO, this is NOT an endorsement for Virtual!!!) and let them use their well versed tactics to suck you dry of every cent they can, turn you inside out, promise you more to keep you coming back until you can't take it anymore. THEN YOU WILL HAVE A VALID REASON TO SCREAM SCAM!!! Do clubworld and iNetbet call you multiple times a day like your "good" buddy Christopher DiAngelo? Do they entice you with too good to be true free chips only to have you meet playthrough then laugh in your face when you try to cashout because HAHA on you, you've used too many free chips in a row and you've violated the T&Cs. Sorry sucker you lose!

Do these rogue casinos have CSR who actually give a shit and try to help or leave you hanging for long periods of time until you get so angry you disconnect? Do they answer emails when you query a question? Do they have an active rep on casinomeister forum who will answer questions even when they get bombarded with enough negativity it would make a sane person want to crawl under a rock and never come out again? If you have answered no to any/ all of these questions, then be thankful you have the likes of clubworld and iNetBet to deal with. Because your situation could be a whole lot worse, because your choices of play could be just that limited...


/end of derail, end of rant...

*walks away slowly shaking head*
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
PABnonaccred
Joined
Mar 19, 2008
Location
East and West
Wow.....how strange.

An OP crying "scam" or making accusations against a reputable operator with no proof, and only telling half the story.

If I was Club World, I would refund their deposits and close their account - nobody should have to put up with that crap. However, CW has proven to be very professional over the years when dealing with such issues and I know they will pay if all is OK e.g. the student clause issue where they treated the complainant with integrity and professionalism in the face of unfair accusations and criticism from many people, even though the OP was in the wrong the whole time.

Well good thing you're not a casino owner then, because that would make your casino a rogue one
Making an unfair complaint, or not chatting the way you would like costumers to chat, does not give you the right to steal their money, if won fair and square.
What they COULD do, was pay the sucker, and THEN delete his account....which is probably what I would have done in this case, if he's acting rude.
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
Well good thing you're not a casino owner then, because that would make your casino a rogue one
Making an unfair complaint, or not chatting the way you would like costumers to chat, does not give you the right to steal their money, if won fair and square.
What they COULD do, was pay the sucker, and THEN delete his account....which is probably what I would have done in this case, if he's acting rude.

I'm confused...I believe Tom, the rep for clubworld has stated the OP's account has been active LESS than two weeks, so the OPs complaint isn't valid. Clubworld is still verifying docs and processing the withdrawal all of which has happened in less than the two weeks the OP has proclaimed.

Out of this you get if Nifty was a casino operator it would be for a rogue casino because they would be stealing money or not chatting in a correct manner?:confused: What does this statement have to do with the opening post or the reps' reply?
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I'm confused...I believe Tom, the rep for clubworld has stated the OP's account has been active LESS than two weeks, so the OPs complaint isn't valid. Clubworld is still verifying docs and processing the withdrawal all of which has happened in less than the two weeks the OP has proclaimed.

Out of this you get if Nifty was a casino operator it would be for a rogue casino because they would be stealing money or not chatting in a correct manner?:confused: What does this statement have to do with the opening post or the reps' reply?

It has nothing to do with it at all.

The member has personal issues with me, so take it for what it is :)
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
geeesh, why do some people have to derail thread after thread with their personal vendettas?:mad:
 

BMWSTACK

Ueber Meister
Joined
Nov 26, 2009
Location
US
Wow.....how strange.

An OP crying "scam" or making accusations against a reputable operator with no proof, and only telling half the story.

If I was Club World, I would refund their deposits and close their account - nobody should have to put up with that crap. However, CW has proven to be very professional over the years when dealing with such issues and I know they will pay if all is OK e.g. the student clause issue where they treated the complainant with integrity and professionalism in the face of unfair accusations and criticism from many people, even though the OP was in the wrong the whole time.

Well good thing you're not a casino owner then, because that would make your casino a rogue one
Making an unfair complaint, or not chatting the way you would like costumers to chat, does not give you the right to steal their money, if won fair and square.
What they COULD do, was pay the sucker, and THEN delete his account....which is probably what I would have done in this case, if he's acting rude.

I'm confused...I believe Tom, the rep for clubworld has stated the OP's account has been active LESS than two weeks, so the OPs complaint isn't valid. Clubworld is still verifying docs and processing the withdrawal all of which has happened in less than the two weeks the OP has proclaimed.

Out of this you get if Nifty was a casino operator it would be for a rogue casino because they would be stealing money or not chatting in a correct manner?:confused: What does this statement have to do with the opening post or the reps' reply?

Lahutti is saying that because Nifty said that he would close the account and refund the deposit for the OP making a post like he did. I am assuming nifty means void out the winnings. I do have to admit that posts like the OP's are very easy to ready and very entertaining. Yes it not fair to the casino but, I probably wouldnt visit the site if it weren't for the wide spectrum of colorful posts and people.
 

raul1

Dormant account
Joined
Aug 16, 2011
Location
Mexico city
Thanks for your advice I will contact now the representative of Redflush.

Not only they did that telling me they can actually apply new terms on me.

They refused at second chat to give thechat transcript, and although I was not rude and nice to them in the chat they hanged up on me, and I got a message the chat was disconnected although it was obvious to me it was in purpose.

It looks very bad in Redflush at the moment, maybe they spent all the money on the new website
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Thanks for your advice I will contact now the representative of Redflush.

Not only they did that telling me they can actually apply new terms on me.

They refused at second chat to give thechat transcript, and although I was not rude and nice to them in the chat they hanged up on me, and I got a message the chat was disconnected although it was obvious to me it was in purpose.

It looks very bad in Redflush at the moment, maybe they spent all the money on the new website
Methinks you are posting in the wrong thread! :eek2:
(This one is about Aladdin's Gold, not Red Flush!)

KK
 

Cleveland

Dormant account
Joined
Jun 15, 2011
Location
Texas
smiley-signs042.gif
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
Well good thing you're not a casino owner then, because that would make your casino a rogue one
Making an unfair complaint, or not chatting the way you would like costumers to chat, does not give you the right to steal their money, if won fair and square.
What they COULD do, was pay the sucker, and THEN delete his account....which is probably what I would have done in this case, if he's acting rude.

Such a pleasant post. Doesn't have much to do with the OP and his post but WTH, I guess. Takes all kinds. :rolleyes:
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
PABnonaccred
Joined
Mar 19, 2008
Location
East and West
It has everything to do with op's post. The fact, that a few people don't read what's actually beeing posted, before they jump in to defend Nifty isn't my fault.
Nifty proclaimed, that based on op's way of chatting, and the fact that OP made an unfair complaint, HE would confiscate op's winnings, and give him his deposit back, if it was his casino. THAT would make Nifty's casino a rogue one, which was what I rightfully pointed out.
Can you please stop defending Nifty, no matter what he says or does, and at least read the posts you're sticking your noses in, before you do it ?
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
I'm sorry, I wasn't "jumping in to defend Nifty" and he should be offended that you seem to think he needs defending. I am simply trying to point out that your post was not necessary and was in fact, a derail. I should have ignored you because now I too, am guilty of derailing the thread.

And my reading comprehension is just fine, thank you very much.

Sorry for the nonsense, guys.
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
PABnonaccred
Joined
Mar 19, 2008
Location
East and West
You know what ....I'm too old, and too wise to do this Jod, so whatfreakinever.
Have a good one :thumbsup:
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
I don't believe that CS should have to tolerate abusive players. But being a nasty or overly emotional person when you are not paid quickly enough is no reason to void winnings.

Nifty suggest if he was the casino operator, he'd behave in a rogue manner. I'm glad that CWC cleared up that the OP hadn't been waiting two weeks, it puts things in a little perspective. And LaHutti was quite right to point out that Nifty's suggested course of action would be rogue.

And to the OP, a little politeness usually gets more cooperation from anyone that has your funds. If they need ID docs, provide them.

There are rogue casinos that have written terms that complaining on a forum are reason to void your winnings. I'm very glad that Club World is not one of them.

But casinos have every right to ban a player after payment.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
It has everything to do with op's post. The fact, that a few people don't read what's actually beeing posted, before they jump in to defend Nifty isn't my fault.
Nifty proclaimed, that based on op's way of chatting, and the fact that OP made an unfair complaint, HE would confiscate op's winnings, and give him his deposit back, if it was his casino. THAT would make Nifty's casino a rogue one, which was what I rightfully pointed out.
Can you please stop defending Nifty, no matter what he says or does, and at least read the posts you're sticking your noses in, before you do it ?

Personal vendettas aside, there is no reason why winnings should be confiscated and only deposits returned even if players are hurling abuse at casino staff. However, I agree with Nifty that they have the choice to close the player's account for this very reason. The casino should exercise 'duty of care' for its staff and protect them from unwanted elements. How I wish my employer could have done this for me and fired abusive staff so that I wouldnt be dangling in mid-air. OK, no more derail from me but at the same time hopefully no more wrangling. Just regard it as a gift to me to celebrate the anniversary of my stroke will ya?
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Hey Tom, how about the casino showing us the live chat for a change. ....

FWIW, I've seen transcripts of the OP's chats with CWC reps and they would be fully justified in throwing this person to the curb for his outrageously abusive behaviour. Seriously, from what I've seen that person has issues that need professional attention. Customer Service or not, no one should have to endure that kind of foul and hateful attack. If he walked into a normal place of business and did this he'd be walking out under police restraint. And no, I'm not joking.

... there is no reason why winnings should be confiscated and only deposits returned even if players are hurling abuse at casino staff.

AFAIK this is pure speculation -- based entirely on a reader's post if I'm not mistaken -- and has NOTHING to do with how the casino is actually handling the player's case.

That said, I respectfully ask everyone here to chill out. Winding this up over nothing is counter-productive in the extreme. As I understand it the OP's withdrawal is a work in progress, so let it progress. If it takes a bit longer than usual then the OP has no one to blame but himself because he is being utterly uncooperative and making CS's dealings with him as unpleasant as he possibly can.

Thread moved and title changed accordingly.
 
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