Ho, ho, ho! 32 red

[vinylweatherman]

Close the casino completely, go to your internet explorer and delete temp files under internet options. Re-open casino and you can access the tournie. Worked for me.... still annoying that I have to do the same procedure after every tournie played.

I'll give that a go on it's own. I do this anyway when reinstalling, although I use CCleaner rather than the IE tools to achieve it.

We know MGS are working on it, but we still need a workaround to tide us over, so all efforts are appreciated

 

[vinylweatherman]

Neither worked.

1) Tried clearing IE cache before going back in - didn't work.

2) Tried the repair.exe - didn't work.


A clean reinstall has also failed to work for my main Windows 7 PC, but DID work on my Windows 7 laptop and my Windows XP PC.


It seems the whole thing is down to some kind of conflict between the client and PCs, mainly affecting Windows 7, but easily curable for XP by a clean reinstall for a one off entry.

This suggests a third party component is causing the problems, as these are what will differ between different PCs.

The Microgaming client uses both Internet Explorer and Flash, and this would be different between XP and Windows 7, and possibly different between a PC and a laptop.

Regressing to an earlier Flash player does not help, nor does tweaking the Flash player settings.

 

[Slotaholic]

Stephen: hi there, I am afraid we are no longer available flush cash ins for players. Once you have requested a withdrawal, it will show as pending until processed, usually around 24hrs after the request during UK banking hours (9am to 5pm Monday to Friday). Withdrawal requests outside of UK banking hours will show as pending until the next banking day.


Well this was my last deposit and withdraw at 32red.
After playing there for many years i cant see any reasons why i should play there anymore when other casinos have instant cashouts, great promos and great support.

Second to none, sorry to say that isnt the case anymore.

/Slotholic

 

[ternur]

Pat then put me straight, the setting still exists, and was being added for players who objected to the change to 24 hour pending, and didn't want to have to constantly contact CS for manual flushing. Now who's fault is it that CS got so overloaded with manual flush requests that they had to change things so that this was no longer available.

It should be noted that this option was/is not available to all players who asked for it. It was/is only available in rare, or special cases. In another words, the option is or was there, but only a handful of players had the privilege to enjoy it.

 

[AntiWiFi_RF_783]

update on festive frenzy freeroll

sscrabble still in the lead ahead of lion1234
sscrabbles winning margin increased to 1,550,851 (was 248,546)
muziqz holds on to 3rd ahead of zippybroc
muziqz margin increased to 567,240 (was 13,875)
zippybroc's margin reduced to 457,860 (was 801,455)
Dashvinyl still in 5th, vinylredman moves up to 6th
2 miles to go, I mean 2 days.
size of the field increased to 1105, (193 are still stuck in the starting gate)

 

[vinylweatherman]

It should be noted that this option was/is not available to all players who asked for it. It was/is only available in rare, or special cases. In another words, the option is or was there, but only a handful of players had the privilege to enjoy it.

It may have been only for Club Rouge, but nothing like it being very "special" or "rare" was mentioned at the time, else what I stated would have been true for the vast majority of players, and thus there would have been no need to "correct me" by telling me that "all I had to do" was request this setting be added to my account.

I have no idea whether this setting has been removed for those Club Rouge players who asked for it, but it's clear it's not going to be an option for players who don't like losing the manual flush ability.

The 24 hour pending does NOT mean you will be paid the next day during banking hours. This is what happened after weekend processing was ditched. The 24 hour pending means that next day payment becomes "the day after tomorrow" payment, so most players will see a delay of a day. This would mean that a withdrawal made on Thursday would not be released from pending until the same time Friday, and if this was too late to catch banking hours processing, it would have to wait till Monday. Under the earlier system, a withdrawal any time Thursday would not have a pending time, and would be released for processing as soon as the banks opened on Friday. This would have pretty much guaranteed payment on the Friday as the pending period would be variable, based on banking hours, rather than being set to 24 hours.

 

[blakjak]

It should be noted that this option was/is not available to all players who asked for it. It was/is only available in rare, or special cases. In another words, the option is or was there, but only a handful of players had the privilege to enjoy it.

And clearly, as a Gold level player, I am not one of those rare or special cases, as they told me there was no such player setting. I feel so ordinary now, lol. At any rate, once my withdrawal gets processed over the next 24-96 hours, I will bid adieu to 32Red. They are definitely not the same casino I joined several years ago after reading all of the praise for them here. Very unfortunate, but other options are available.

 

[brianmon]

Same here. I made a withdrawal tonight at 0100 GMT to neteller.
So I can now expect to wait around 100 hours for it to arrive in my account, as opposed to the 8 or 9 hours maximum (considering the time of night) it would have taken with the likes of Betat.
Who, incidentally, will now be getting the deposits I would have been making at 32Red.

 

[mclee321]

Just to add further, would not a much smaller reversal period be appropriate, if flushing is gone. Short enough to be cashed out the next working day (not 4 days later if withdrawing on a Thursday!). This would eliminate the need for CS to act, if indeed that was ever a problem.

And I hate to say it, another round of silence from 32Red, like when weekend cashouts were removed isn't the best way to engage your clients.

You're pissing away a stella reputation hard earned over a decade.

Apologies to the 32Red forum members if your hands are tied and you cannot talk about this.

 

[Harry_BKK]

I have done all that , Got a email off 32 red said they still awaiting for it to be fix's,

Quote,...

The tournament issue is awaiting a fix from Microgaming. Whilst we have the ability to ask Microgaming to hurry up and sort it out, we are not in a position to control their actions and so we have to wait until they have completed this.



This is the position that everybody waiting to play the tournaments a, and whilst I can appreciate that you must be frustrated.

OK, i forgot a few things as i thought they are not significant, this is how i get it to work every time:

- open your casino and click on the tournie - you get then the screen saying "LOADING" but it never really starts
- close the tab
- close the casino and exit the software completely
- go to IE and empty Internet Cache
- re-start casino and you should see a pop-up window "Tournie XXX is running" Click on "Play now" and it will start with no problems ( it starts only when i hit the "Play Now" button, it still won't if i select it on the tournie page).

This has worked for me every time i did it, hope it helps and also hope they sort their sh... out soon

 

[Casino2014man]

I just read this thread with real interest.. I know many people here adore 32 red, but here is my opinion..

I think these days, instant payouts coupled with responsible gaming policy are two of the most important aspects for any current online casino, and are something players are putting high on their list of needs.

1. I think it is utterly wrong to remove flushing over Christmas. They know full well people will be feeling 'lucky' 'festive' and also people will be wasted. This coupled with Santa slots is dangerous.

Its all well and good saying people need to be responsible, but this is predatory from 32red and could be seen by some as having some moral questions.. The company should be more responsible.

For someone like myself, I do not like to play for WR bonuses as I see them as a nuisance, so that holds no appeal for me to use 32red.

My account is now closed.

Why should a player be expected to wait for a withdrawal when the competition is doing it instantly.

As the banks get faster at processing, some casinos seem to think it is a sneaky way of extending the time they take to pay, as people will not notice.

To me, this sounds like there may be some issues behind the scenes for a company to be going downhill in this way, either they need to make a fair bit more money to stay afloat, or the top end are squeezing for profit.

But its not on. Vote with your deposits.

 

[davdav5678]

It should be noted that this option was/is not available to all players who asked for it. It was/is only available in rare, or special cases. In another words, the option is or was there, but only a handful of players had the privilege to enjoy it.

This is true , I never knew that in till I asked in chat .I got told that flushing was never in the terms to start with and they did it on goodwill. I should have read up better Still disappointing as I used to like to get my cash within 4 hours of withdrawing .:notworthy I been spoiled to much I guess lol Still think these days casino's should pay out with the 4 hours time frame or sooner.I don't make them wait 24 hours to take my deposits and pay up .It should be instant this day and age .Give you some goodwill and then the month of goodwill take it away just wrong .I will still enjoy MG games on another platform deposits I make weekly is another casino gain .

 

[davdav5678]

OK, i forgot a few things as i thought they are not significant, this is how i get it to work every time:

- open your casino and click on the tournie - you get then the screen saying "LOADING" but it never really starts
- close the tab
- close the casino and exit the software completely
- go to IE and empty Internet Cache
- re-start casino and you should see a pop-up window "Tournie XXX is running" Click on "Play now" and it will start with no problems ( it starts only when i hit the "Play Now" button, it still won't if i select it on the tournie page).

This has worked for me every time i did it, hope it helps and also hope they sort their sh... out soon

Cheers for the tips

 

[nikantw]

Sounds like promo from MG casinos which have 3+ days pendings.
' Are you strong enough? Are you ready to show yourself that you a hero? Won, and wait 3 or more days, show us how you patient'.
Pointless for me, one just regular thought here. Deposit is instant , and WD's should be same. Betsafe for example already on this way.

I agree. IMHO a gambling commission should enforce that rule. No more pending time for withdrawals. But we also have the power to enforce it. Imagine 32red losing 70% of the average deposits made. They would definitely get back to flushing then, wouldn’t they?

 

[davdav5678]

I agree. IMHO a gambling commission should enforce that rule. No more pending time for withdrawals. But we also have the power to enforce it. Imagine 32red losing 70% of the average deposits made. They would definitely get back to flushing then, wouldn’t they?

Maybe , I like to think so .I don't think they will

I also agree IMHO gambling commission should enforce that rule. No more pending time for withdrawals

 

[dunover]

I was a bit baffled by this - I only flushed early last week at Golden Lounge via CS live chat and all OK. When I read the OP I thought it may have been an over-zealous CS agent who had got it wrong, but Bryan and others have confirmed otherwise!

It is a bit disappointing as 32red sites despite being my favourite MG downloads, seem to be on a race-to-the-bottom at present.

First we had Mark announce earlier in the year that the 24/7 fast pay-outs would end, and 24-hours pending would be introduced and that wasn't exactly welcomed with party hats and poppers especially as weekend cash-outs would be ended thus meaning a w/d Friday >5PM would not be processed until Monday and not reach your debit card until the following Weds. The saving grace was the flushing facility which meant despite overall cash-out times meaning they were now on par with people like say the Red Flush casinos, you could still ring-fence any withdrawal you wanted to make from being played back.

Now you appear to not even have the flush.....

It seems that all the things that made them stand apart from their MG download competitors are slowly and surely being whittled away.

I hope that in the interest of fairness to the other accredited sites that this reduction of service is reflected in their overall score and when awarding this years' accolades at CM.

P.S. Thanks for the Tourney advice. I too have the same issue on all the 32red sites whereby the green bar when loading won't quite complete and the game stalls on loading. I have missed quite a few freerolls because of this.

 

[paul7388]

I would really like to know how this affects players next week.

Does this mean if you withdraw late on Tuesday then it will stay pending till the following Monday since Thursday and Friday are bank holidays as they don't normally process withdrawals on holiday Monday's. If so then that is really surprising that they made the changes at the same time as they released their festive calendar which is all deposit bonuses.

Let's face it if you take a bonus on Tuesday and win you are hardly going to redeposit again that week if your withdrawal is pending so long.

Wonder if all this has something to do with all the new players they got from accounts being transferred from places like go wild etc.

 

[davdav5678]

I was a bit baffled by this - I only flushed early last week at Golden Lounge via CS live chat and all OK. When I read the OP I thought it may have been an over-zealous CS agent who had got it wrong, but Bryan and others have confirmed otherwise!

It is a bit disappointing as 32red sites despite being my favourite MG downloads, seem to be on a race-to-the-bottom at present.

First we had Mark announce earlier in the year that the 24/7 fast pay-outs would end, and 24-hours pending would be introduced and that wasn't exactly welcomed with party hats and poppers especially as weekend cash-outs would be ended thus meaning a w/d Friday >5PM would not be processed until Monday and not reach your debit card until the following Weds. The saving grace was the flushing facility which meant despite overall cash-out times meaning they were now on par with people like say the Red Flush casinos, you could still ring-fence any withdrawal you wanted to make from being played back.

Now you appear to not even have the flush.....

It seems that all the things that made them stand apart from their MG download competitors are slowly and surely being whittled away.

I hope that in the interest of fairness to the other accredited sites that this reduction of service is reflected in their overall score and when awarding this years' accolades at CM.

P.S. Thanks for the Tourney advice. I too have the same issue on all the 32red sites whereby the green bar when loading won't quite complete and the game stalls on loading. I have missed quite a few freerolls because of this.

Yes I missed loads of them , Did entre the free roll for £10,000 free roll with rebuy .I would have rebuy a few but as I cant even load the game the chance of that out the window and keeps going slow and freezing. When I did ask about the problem's you get" I don't know " or its free so you not really missing out . I think that game has like 2 days left to play weekend and Christmas week on its way. There no way its going to get fix's before then Did you use the repair trick in your computer ? Works for about 5 minutes then goes back to how it was .You could try

Close down any 32 red software download and uninstall it
reinstall software 32 red download and the log off close down .
Click on C drive
click on Mirogaming
click on repair
click on repair again load it up
and it should repair errors

Ones it loads up the pop up turns up

 

[MiltonW]

32Red tourneys don't work on my Windows systems, they do however work on my Linux with a Windows7 VirtualBox.
Bit of a hassle, but hey...

 

[sscrabble]

I think you might find the 10k tournament problems have just been fixed !

 

[davdav5678]

I think you might find the 10k tournament problems have just been fixed !

Yes at last, I got on this morning thanks Mg for getting round to it ;0) Thanks for your input on chat told me also this morning

 

[rshkrn]

a little into this, but I am truly shocked as to why 32red is hell-bent on going downwards on the popularity scale... Has there been a change in the key management or the decision makers (like pokerstars/amaya) that we don't know of? Why would they want to loose any more % of their player base than the already have....?

 

[mcgameboy]

I was a bit baffled by this - I only flushed early last week at Golden Lounge via CS live chat and all OK. When I read the OP I thought it may have been an over-zealous CS agent who had got it wrong, but Bryan and others have confirmed otherwise!

It is a bit disappointing as 32red sites despite being my favourite MG downloads, seem to be on a race-to-the-bottom at present.

First we had Mark announce earlier in the year that the 24/7 fast pay-outs would end, and 24-hours pending would be introduced and that wasn't exactly welcomed with party hats and poppers especially as weekend cash-outs would be ended thus meaning a w/d Friday >5PM would not be processed until Monday and not reach your debit card until the following Weds. The saving grace was the flushing facility which meant despite overall cash-out times meaning they were now on par with people like say the Red Flush casinos, you could still ring-fence any withdrawal you wanted to make from being played back.

Now you appear to not even have the flush.....

It seems that all the things that made them stand apart from their MG download competitors are slowly and surely being whittled away.

I hope that in the interest of fairness to the other accredited sites that this reduction of service is reflected in their overall score and when awarding this years' accolades at CM.

P.S. Thanks for the Tourney advice. I too have the same issue on all the 32red sites whereby the green bar when loading won't quite complete and the game stalls on loading. I have missed quite a few freerolls because of this.

I noticed last night that their CM rating has dropped to 9.1. I'm fairly certain that their rating was 9.4 as recently as last week.

Which now means that GUTS, along with Grosvenor and Paddy Power, have the joint-highest CM rating at 9.3.

Some of the members here were of the opinion that GUTS should have been awarded Best Casino last year. Even as someone who is not a GUTS customer (yet), I am of the opinion that if they don't win it this year, then they will probably never win it. And if they do not win it this year, I think there will be plenty of head-scratching among us here. I have seen far too many glowing references/reports where GUTS is concerned for it to go unrecognised any longer.

I still think that 32Red is a good casino. But I have to wonder if complacency has started to set in. There is a saying that springs to mind....

"If you are standing still, you are also going backwards"

With a couple of their business decisions this year being somewhat contrary to their "player first" philosophy, it could be argued that 32Red is not even doing the standing still part at the moment. Which in turn means they are going further backwards.

Given the strides that the likes of GUTS and Betat are making, I find this "business strategy" somewhat alarming and out of character. I am rather baffled by it. If customers leave in their droves (and they might well do just that), they won't have a bottom line to worry about maintaining.

Once you lose customers, it's very hard to win them back without a USP or some "X-factor" that sets you apart.

 

[vinylweatherman]

32Red tourneys don't work on my Windows systems, they do however work on my Linux with a Windows7 VirtualBox.
Bit of a hassle, but hey...

Late last night I found that by going into msconfig and setting "boot to safe mode with networking" the tournaments worked again on Windows 7 (both machines) without any of this reinstall, empty cache, repair, etc. I was also able to consistently reenter the tournaments. This might be something worth remembering for the next time there is a similar kind of error, and you are half way to a decent placing and can't afford to wait for a fix from MGS.

I think you might find the 10k tournament problems have just been fixed !

I noticed this, the casino "double launched" this morning, a sure sign that something has been updated. The tournaments then worked in normal boot mode, and are still working fine now.

Unfortunately, there is now no game sound, nor background sound, in the lobby. Sound plays on launch though. I won't worry about this now, but will have a fiddle around later, I have only a day left to get a half decent placing.

It may be a case of a final uninstall and reinstall, or maybe this "repair.exe" will fix it. It may even be that the update has set all the in game sound flags to "off" for some reason (default is on).

 

[AntiWiFi_RF_783]

update on festive frenzy freeroll

sscrabble still in the lead ahead of lion1234
sscrabbles winning margin decreased to 1,348,966 (was 1,550,851)
sailasaila rises to 3rd from 7th.
muziqz falls to 4th from 3rd.
zippybroc's falls from 4th to 5th.
Dashvinyl falls to 6th from 5th, vinylredman falls from 6th to 7th
1 miles to go, I mean 1 day.
size of the field increased to 1192 (was 1105).