1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Withdrawn: Hippodrome Online - permanent vacation?

Discussion in 'Withdrawn Warnings' started by maxd, Nov 8, 2014.

    Nov 8, 2014
  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    [withdrawn]As reported in Casinomeister's recent Tales of Terror Hippodrome Online seems to be having problems handling player account requests ... or basic communications.

    In late June a player reported problems with the casino regarding account locking requests. It seems the player was able to withdraw, lock the account, re-open, play, request locking again, re-open again, close again, discover that the account was not closed per request and finally play away her winnings all within the space of two days. FTR the casino's position regarding temporary closures is found under Responsible Gaming Policy as follows:
    The point being that whatever the casino seemed to say they'd do regarding account closures it either wasn't being done or was so badly mishandled that it was completely ineffective.

    To make a long story short we tried to contact the casino, got an automated response and then dead air.

    We tried going through a casino contact who said he'd get someone to help us .. dead air.

    We tried contacting the contact again .. dead air.

    One bright note though: we were contacted by a Hippodrome Sales person asking if we wanted to "do business". More dead air when I asked about getting help resolving old player issues first. :rolleyes:

    WARNING: Players are advised that Hippodrome Online appears to have joined the undead insofar as offering decent Customer Service and being able to address player issues: Player are advised to proceed with extreme caution. The chances are that if you get into difficulties at the casino there won't be much we can do to help you. And UNDER NO CIRCUMSTANCES should you depend on their "Take A Break" temporary self-exclusion service, it is seriously out of order and cannot be depended upon.[/withdrawn]
     
    Last edited: Apr 9, 2015
    15 people like this.
  2. Jan 16, 2015
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    We've since been contacted by a casino representative wanting to improve their communications with us in regard to player issues. Although I still need clarification on their account-closure/self-exculsion policies the new rep has been helpful and persistant in getting the problems resolved so I'm taking that as a good sign that we can get this worked out to everyone's satisfaction. Given this I'm upgrading the Warning to "Under Review". Assuming we get everything worked out and there are no further issues during the Review period -- 60 days -- the Warning will be withdrawn and archived.
     
    5 people like this.
  4. Apr 9, 2015
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Ok, I'm reminded that the 60 days has passed. There have been no problems so the Warning is hereby withdrawn.

    I'll leave this here for a few days for folks to see the update. After that I'll archive this off to our Withdrawn Warnings section.
     

Share This Page