Hippo Jo online casino launches

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
Hello there,

I did a withdrawal on the 18th of April at Hippojo casino. Until now I still haven't received my withdrawal and i have been waiting for more than 3 weeks now. I emailed the support several times, but they keep saying that the accountant department will email me as soon as possible. Until today I still haven't heard anything from the accountant department. The support says they only can apologise for the delay. Can someone help me with this?

Best regards,

Gerdjie Zhou

That's too long a delay in payout - suggest you submit a PAB to the 'Meister who is officially mediating for this operation.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
I did the 8 freebie a couple of weeks ago, and cleared the WR and currently have 164 Pounds sitting in my account. I emailed them my docs, and got confirmation that they were received. Only problem is that currently they only offer Neteller and MyCitadel as withdrawal options, and neither one is viable for me here in Canada. So I emailed them and asked if they have any plans to introduce new payment options, and was told that they expect to have Moneybookers online mid-May. I'm keeping my fingers crossed that this holds true.

The only options when I signed up were Pounds or Euros, so I chose Pounds. Hope that won't be a problem when cashing out? I figured that being in Canada, I'm more closely linked with the UK, than the rest of Europe. It was a pretty decent n/d offer.....if I do eventually get paid, 160 pounds translates to around $300 Canadian. Keeping my fingers crossed.
 

happygobrokey

Dormant account
Joined
Jul 24, 2006
Location
canada
nice score pina! i made it up to GBP 29 on the free 8, with good hits on food fight (hit the bonus round and five tomatoes on the same spin) and achilles (2 freespins rounds in 50 spins, only 10x bet return though). still undecided if i will do the signup, the generous bonus is only for slots, and 40(d+b) for the all games bonus is okay but not great. i'm going to sleep on it i think. and just a random rant, what kind of store is closed only on tuesdays? i went to buy a betta fish today and the only pet store near my neighbourhood is closed today. imagine that. i hope it means they will have nice new fish tomorrow!
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
E-mail

Surely if they knew the industry they would be well aware of the bouncing E-mail issue faced by some players. This is why an alternative form of communication should be set up BEFORE they open for business. Currently it seems the next step up from an E-mail is to call in the arbitration! This is not how a good business should be run. There should be internal means of bringing this up, such as a phone number, so players can at least raise the issue that they have sent E-mails without reply. Sometimes the casino IS replying, but for some reason cannot get through, but from the players' perspective they are just being ignored, and will rapidly form the impression they were mistaken in believing the casino was well run.
The casino then has the problem of barely having started before being inundated with problems, and a failing reputation.

Do they have a rep here yet? This would offer another route (forum PM) to sort out the E-mail issues.

I would become interested as they offer pounds, so no Neteller fees sucking at my bankroll.
 

chiboy

Dormant account
Joined
May 7, 2007
Location
Netherlands
thanks for the quick reply. I got an email from them, and my winning should be soon on my neteller. I will keep you updated from here.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
The emails from support to Chiboy were bouncing.

I'll give them a suggestion to have a rep sign up here.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
The emails from support to Chiboy were bouncing.

I'll give them a suggestion to have a rep sign up here.

That was one of my points, how was Chiboy meant to raise this with the casino, and how were the casino to tell Chiboy their E-mails were bouncing. If the casino had evidence of the bouncing, why did THEY not phone Chiboy to say so, given that they must have the phone number from registration.

There are going to be players with this problem who do not see this thread (not members here), and as far as they are concerned this will just be "another bad RTG - just like the rest".

As well as having a rep, they need to implement a policy of phoning players where they know there is a problem getting back to the by E-mail. The players affected at least have the chance to see if the problem is their end.
This problem with bouncing E-mails is getting worse, there are frequent complaints like this where it turns out the E-mails are bouncing from either side, sometimes for no obvious reason.
 

chiboy

Dormant account
Joined
May 7, 2007
Location
Netherlands
hello there,

My emails were not bouncing. They received my emails, but they just did not answer sometimes. I sent them about 9 or 10 emails, and i got seven emails back from them. But the problem is solved now and i received my money!:) It is weird that when i mentioned 'casinomeister' in my email that they were acting faster than ever.
 

happygobrokey

Dormant account
Joined
Jul 24, 2006
Location
canada
how does hj's comp points system go? i could not find info about this or the withdrawal methods on their website. i had great luck with their 100 GBP all games sign up bonus, using 10-20 GBP bets (20 being the max allowed in interest of fair play of course;)) in pontoon i have got my balance as high as 1340 and currently i am at 1000 even and i have accumulated 487 comp points since depositing (also have two comp points from the free 8 offer), and my balance now shows as 1000 withdrawable, where when i started it was 200 in bonus (non-withdrawable, my 100 plus bonus 100, until wagering met). so it seems i have fulfilled my requirements, yes? for this to be the case it should be 20 in bets for one point (wr is 40(d+b) or 8000) or so.

however, when i played the first time at inetbet, my balance came up withdrawable when i had only met half the requirement. is this some kind of rtg glitch, or maybe even a "tool" for those bad rtg casinos that confiscate when early cashouts are tried? i hope i am clear of the requirements now, because 1000 on a 100 deposit, in pounds no less, is a very good return and i would be quite happy to bank this win and not let it slip like i have with many others lately.

anyways, i think i probably have to send in documents before i can withdraw, and even then i don't know how i'll get paid in canada, i think someone mentioned hj is getting moneybookers linked up soon? so now i just have to let it sit and not gamble it away while i wait for responses, and assuming i'm clear of the playthrough, for a way to begin a cashout. i am glad a new rtg came out with the support of casinomeister, because indeed the software itself is beautiful and i find i do well on their card games in my somewhat limited experience. are they becoming accredited? i am going to pm the rep right now so she/he looks here to my question.
 

happygobrokey

Dormant account
Joined
Jul 24, 2006
Location
canada
disregard my last post...
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
disregard my last post...

Yikes Happy, I know what that means. You zeroed out. :oops:

An update on my situation. I had PM'd the rep here, but hadn't heard back. However, this morning I did receive an email from the Accounts Dept. saying some of my docs were missing. Also, I don't have a passport or a driver's licence. I don't drive, and don't travel outside Canada. Yeah, I'm sheltered. :D

Anyway, I explained this to her and she just asked me to resend the government ID that I had. I did mention CM to her and that I had PM'd the rep here to get clarification. Well, not fifteen minutes later I got a confirmation email that "my identity had been verified, and it appeared that I was who I said I was". LOL....always a good thing to know. So it stated that any withdrawals should now go smooth as silk. Excellent news, as I was starting to get worried. After five years of never "not being paid", if it were to happen twice within a month, I think I would have quit. So all is good on that front.

And the HippoJo rep got back to me just a bit ago, saying they aren't sure about the Moneybookers date, but that he/she would talk to accounts and see if there is an alternative to get my money to me faster. So, they may have a few growing pains as they are brand new....but so far they seem willing to help and do what they can to make sure things go smooth. :thumbsup:

It's not a fortune, but hey $300 off a freebie works for me....and I think it's a pretty generous n/d offer.
 

happygobrokey

Dormant account
Joined
Jul 24, 2006
Location
canada
only if you want to pass through ports do you need a passport!

yeah i blew it all back. on the plus side i now have 3953 comp points, so that should make 39 pounds or so, if i could figure out how to redeem them for cash, that is...?

on the plus side i hit with 32red's blair bonus for about 400 GBP. and i have like five previous cashouts coming to me soon from red. i have been quite lucky there the last week. well i was lucky at hippojo too until i recklessly chased after nothing, why didn't i scale back if i wanted to play for hours? no biggie, so long as i can keep hitting and staying ahead overall...
 

Mike031

Banned User - violation of <a href="http://www.cas
Joined
Feb 13, 2007
Location
not loserland *lol*
only if you want to pass through ports do you need a passport!

n Europe everybody must have a passport, to identify, because normally, if you go on the streets and the police will check you and you have nothing on you to identify, you have to pay some money!

Certainly thepassport is needed to go outside from your own country, but i really never knew before, that in some countries a passport is not needed.
 

happygobrokey

Dormant account
Joined
Jul 24, 2006
Location
canada
here in north america, we can use any form of government-issued card with our photo, name and signature to use for ID purposes (because yes here also if you are on the street without any ID you can be charged with vagrancy/being a bum). some common ones we use here in canada are driver's licence and health insurance card. we don't have a standard "identity card" like in europe, but such a thing is coming here by the end of the decade i think, because of terrorism and the US-canada border. but i still don't think we need to bring this card with us everywhere, just to visit america. :thumbsup:
 

GrandMaster

Dormant account
Joined
Jan 21, 2004
Location
UK
n Europe everybody must have a passport, to identify, because normally, if you go on the streets and the police will check you and you have nothing on you to identify, you have to pay some money!

Certainly thepassport is needed to go outside from your own country, but i really never knew before, that in some countries a passport is not needed.
Europe is not one country, there are different laws in different countries. There is no requirement to carry identification in the UK or Ireland, and even where there is, a passport is not compulsory.
 

Mike031

Banned User - violation of <a href="http://www.cas
Joined
Feb 13, 2007
Location
not loserland *lol*
Europe is not one country

where have i written this?

i know certainly that europe is not "one" country!

But when i go to germany, i must also have a passport, becauase otherwise i had to pay about € 100.- or so, because the police must check my datas and for their work you have to pay!
ok, it's not a "must have" in europe, but when you have enough money, you can certainly pay for this!
Btw. Czech Republic is also in EU and only 40 kilometers from me away, but there i must have a passport, otherwise i have to drive back!
There are probably in all countries another rules, but my thought was always, why do we need the EU, when it have no sin for us and nothing is now better, contrary, because it is all more expensive, sometimes about the double price, as before!

But that's not a discussion for this thread, because we're a little bit off topic now ;)
 

mikepipe

Dormant account
Joined
Oct 31, 2005
Location
still progressing
Sorry, but this has to be rectified.
There is no need to have a passport with you, neither for an austrian in germany nor the other way round.
The shengen treaty has made all these points absolutely clear.
As a german i didnt even need an ID card for visiting a B+M casino.
 

Mike031

Banned User - violation of <a href="http://www.cas
Joined
Feb 13, 2007
Location
not loserland *lol*
Sorry, but this has to be rectified.
There is no need to have a passport with you, neither for an austrian in germany nor the other way round.

You're wrong, because i worked in 2004 every week in germany and there were sometimes people in the train and if you have no passport on you, you have to pay and that's 100% sure!

Trust me, i know what i say, because i had to pay for that, because i thought, that i need not any passport, because we are EU, but that's not true, you must always can identify you!
 
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