HighNoon Casino Refused my winnings

[Dulcina]

Hello casinomeister

I am sorry that my first post is in this thread, but I have a complaint and tried to sort my issue with the club world casinos representative but he did not help me. I just want to share my bad experience at HighNoon casino.

I received an email for 60 free, and decided to use the promotion. I played and won some and my wagering was met. The next working day I was requested documents which I send and was approved, but the cashier replied me that my account was linked to two different accounts and winnings will be void. I was surprised to hear that, and after checking what the problem is I found that a family member has also account with them and used the code. The night before I played this bonus I was with a friend in my house and she also got the email and played from my home. Today High Noon casino replied me that they have removed my winnings because of their household condition . I am really very disappointed and it was not my fault. I just was not aware of that and I believe I should receive my winnings as its my own account which I verified. I am really confused with their rules and I lost confidence to play online if casinos treat players like this.

 

[jelsmith]

Sorry but I dont think you will win this one. 1 account per household those are the rules. Did you read the terms and conditions prior to playing?

 

[Nate]

Hi Dulcina,

I believe it was fair from the Casino if you have several accounts from one household. Unless prior arrangement was made with them (to have another account for a family member) and their T&C's restrict multiple accounts from one home... they are within right to deny the winnings.

Sorry, but thats how it works.

Regards,

Nate

 

[BingoT]

That really %&*( Dulcina
I say next time watch who is sitting in front of your computer next time.
I don't let anyone play but my wife & I on this computer.
Rules are Rules & we all know it sucks at times.
1 account per household
I do wish you the best
~T~

 

[daera]

It's a bummer to have to learn the importance of reading the terms the hard way. I bet you'll be sure to read the terms and understand them next time though.

 

[Dulcina]

Dear All

Thank you, I was just not aware of their rules and that surprised me..But I still don't understand that rule I may have my own account and a family member may have their own even we are registered on the same address and even I live in a different house. Anyway thanks all of you for clarifying the problem.

Regards

Dulcina

 

[just play]

Sorry Dulcina...I have to agree with the other posters.

I believe every online casino has that rule, unless you make arrangements like Nate said, say if you and your partner like to gamble online.

 

[The Dude]

Hello casinomeister

I am sorry that my first post is in this thread, but I have a complaint and tried to sort my issue with the club world casinos representative but he did not help me. I just want to share my bad experience at HighNoon casino.

I received an email for 60 free, and decided to use the promotion. I played and won some and my wagering was met. The next working day I was requested documents which I send and was approved, but the cashier replied me that my account was linked to two different accounts and winnings will be void. I was surprised to hear that, and after checking what the problem is I found that a family member has also account with them and used the code. The night before I played this bonus I was with a friend in my house and she also got the email and played from my home. Today High Noon casino replied me that they have removed my winnings because of their household condition . I am really very disappointed and it was not my fault. I just was not aware of that and I believe I should receive my winnings as its my own account which I verified. I am really confused with their rules and I lost confidence to play online if casinos treat players like this.

You've got to be kidding me. You have no idea that other people in your household are depositing at this casino?

How many people use your computer? How many people in your household have an account in this forum?

14. You are allowed only one active account. Winnings will only be paid to players having one account per household, computer, IP address or business address. If you have more than one account all winnings will be void.

The casino enforced one of the most standard terms in their terms and conditions - yet you state you are confused with their rules and you have lost confidence to play online...

 

[Pinababy69]

*shaking head*

I almost typed exactly what Bryan did...word for word. You've got to be kidding!!

How many bonuses (especially no deposit bonuses) do you think a casino will allow you to claim from one computer and one address? Bust out once, create a new account and try it again. Bust out a second time, create another account (using a family member's or friend's name/ID) and try it again. Repeat until successful and cashout.

I can't believe you would allow numerous people to use your computer....especially to gamble on.

 

[Dulcina]

It seems that everyone is against me, or you'r trying to accuse me for something I was not aware of. Now I know the rules for this but I don't find anything bad to have my personal account and if my family have their accounts at the same place I don't care, Also I used my own computer. You r kind of attacking me here, especially the last two posts,

 

[The Dude]

It seems that everyone is against me, or you'r trying to accuse me for something I was not aware of. Now I know the rules for this but I don't find anything bad to have my personal account and if my family have their accounts at the same place I don't care, Also I used my own computer. You r kind of attacking me here, especially the last two posts,

I'm not attacking you - I'm asking a question: how many people are using your computer?

 

[maphesto]

Now I know the rules for this but I don't find anything bad to have my personal account and if my family have their accounts at the same place I don't care

It's all about bonuses, they have it in their rules that only one account/household is allowed.

Read this again, Pinababy explained it:

How many bonuses (especially no deposit bonuses) do you think a casino will allow you to claim from one computer and one address? Bust out once, create a new account and try it again. Bust out a second time, create another account (using a family member's or friend's name/ID) and try it again. Repeat until successful and cashout

I often think that casinos use their rules to create bad situations for new players but this rule about one acount/household is perfectly understandable.

If you in your household want to play RTG, why don't you just decide who plays at Club World and who plays at iNetBet?

To me it seems quite easy.

 

[Mavin1]

Not to forget to mention as Bryan said, this is a "standard rule" and it is the same standard rule with all online casinos. So we either follow the rules or eventually run out of options of where you can play.

 

[love2winalot]

Hiya: No One is attacking you. Most of the people on this forum have played On Line for years, and know all the standard rules inside out. The casino is NOT trying to ripp you off. They are not Mind Readers either. They have NO WAY to determine the difference between something being done by, "accident vs intentionally".

If you have other family members making deposits at casinos, then make a list of each family members name, and what casino's they have deposited at. Now, you know where, YOU are NOT allowed to deposit at, "Even if the casino send you an E mail Deposit Offer".

Go open an account at 3Dice before someone else in your family does.

 

[vinylweatherman]

Forget the rules, look at probabilities. We are to believe that not only a family member, but a friend too, all registered and played the same casino pretty much at the same time. This is highly improbable were these people really acting independently. The most probable, if not provable, explanation is that one player has used 3 sets of details to have three goes at the same free chip.

Had the friend not been involved, it would have been more believable, since there are cases of more than one gambler in a family, and unless they are experienced enough, neither will think it necessary to consult the other every time they register a new casino account somewhere.

One problem with the standard term is that it often uses jargon, without giving "plain English" examples of common family situations that would create a breach of the rule. To many, the internet is the "black box" hanging on the end of the phone line, and they don't think about IP addresses, MACs, etc.

 

[winbig]

Blame your friend, not the casino.

 

[all4greed]

Just look at it as a lesson and move on. Be grateful it wasn't a huge amount of money.

 

[vinylweatherman]

Well, I DID catch my niece playing bingo free chips over my wireless internet on a laptop when she was visiting. She didn't see any reason to check with me first, and I didn't think to ask.

She DID get the lecture though, the one about "shared environments", and how I expected to be informed in future of which sites she intended to play whilst using my internet connection.

However, her choice did not clash with any sites I play at, so nothing more was said, other than pointing out the HYPOCRACY involved when SHE lectured ME about the "sins of gambling on the internet"

 

[Marie2473]

I just dont understand how a friend can come over and play at a casino, without you noticing it. If it was a family member who lives in the same household, then oK, but a friend that comes over for a visit?

Anyways, the casino is not to be blamed here at all. It cleasly states in theit rules that it is ONE account per household and Ip-address!

 

[jetset]

I've heard this excuse before.

Sorry if your's happens to be genuine, but it definitely sets off alarm bells.

 

[winbig]

I just dont understand how a friend can come over and play at a casino, without you noticing it. If it was a family member who lives in the same household, then oK, but a friend that comes over for a visit?

It's easy. Most of the time when I go to a friend's house, I take my laptop with me and jump on his wireless network. It's not like he's looking over my shoulder watching what I'm doing...

 

[Dulcina]

Lol, so many replies on this post, all I can say is that I don't care for the casino not paying me! My mother is giving me the 300 to try other casinos, what is strange for what is happening is that just yesterday I registered my new own address in the local authority, so from now on I can play anywhere without problems as its my own house ))

 

[maphesto]

@Dulcina:

Can you please answer Casinomeister?

I'm not attacking you - I'm asking a question: how many people are using your computer?

 

[Dulcina]

@Dulcina:

Can you please answer Casinomeister?

I am the only one who use it, sometimes my mother but she has her own.

 

[VoltarStevens]

Yes it is unfair but I think its your fault. Did you read the terms and conditions first before logging in or signing up. Lesson learned better read the terms and conditions in every online casino website to avoid this miscommunications.