Tried Highroller and registered some weeks ago. Account verified. All fine. Did some deposits and had a good time, without managing to win something. But that´s not the case...
Last Friday I did a deposit of EUR 50,00 via trustly and it didn´t show up on my account. I first thought I did something wrong, and did the deposit again. But again, no money in my account. Checked my bank account and the two deposits where done from my side. Live chat told me, that there´s a delay on trustly. I shouldn´t worry, the money will be there in a couple of minutes....
Well, as u can imagine.... Next day my account balance still says: "0,00". I´ve than been told that the deposit is still pending because of the delay and it would be up on trustly... BTW, Livechat was really nice and they did send two emails to update me. But all they said is "still pending, you have to wait...."
Now it´s monday morning. Went to livechat again and all I´ve been told is "yeaah it´s a delay on trustly. It will last 5 businessdays to solve this. Thanks for talking to livechat." I didn´t even had the chance to answer because the Chat-Agent closed the chat immediately.
I really did show a lot of patience by now. But at this point I´m getting angry....
@Highroller: I really did like u so far but this is a very disappointing experience. If there really is a delay on one of your payment providers, than u should try to solve this fast. Chat agents all told me, that they are able to see my deposits and that there´s nothing wrong on my side... So why not crediting my account with the deposited money?!