High Noon Casino Winnings void & account closed

firestorm

Dormant account
Joined
Sep 20, 2010
Location
Finland
I haven't posted many post here so forgive me if there's something wrong with this post or Thread..

But here's my case of bad experience with the High Noon Casino:

I didn't know they need a phone confirmation and didn't use phone number when registered and they kept my winnings I made ($300) (Even though I talked with support via phone and she never said there's any problems).
Actually the support lady just gave me more instructions how to proceed with my withdrawal after we talked on the phone.
I had only 1 account and all my documents matched and all other details were correct.
They say they have this on their T&C but I made my account straight from an aff. link and nowhere I saw anything about my account getting closed and winnings void if I don't have a phone. After all it's an internet based casino.
After I tried to withdraw they said I'm a bonus abuser because I wanted to change my number after I won. Why would I use all my real name and address and send them my ID and utiility bill if I'd be a bonus abuser...
And also when my account got closed I couldn't get to live chat support from the client or website either. And they didn't answer any of my emails.
I waited a couple of weeks for reply but nothing.
They didn't even explain why they declined my withdrawal and I was stunned about it.
The reason for that was told to me second hand and not from their support.
I copied my earlier post from another thread about this casino but edited this a little.
I tried to contact their representative here but no luck.. He was the only one at least trying to solve my case from their staff.
 

rouletteguy

Experienced Member
Joined
May 28, 2010
Location
Ontario
check the pitch a bitch section on this site and do what it say's. It should not be mandatory to give a phone number unless you win. I get phone solicitations from casino's all the time and who in hell want's more telemarketers calling? Some are very aggressive too. High noon is not accredited yet they are being "baptized by fire" so let's see what happens with pay out's in the near future.
 

Marie2473

Dormant account
Joined
Oct 2, 2008
Location
Sweden
I think that sounds alittle weird. I know my mom got a msg while playing saying for her to call support so that they could verify her account, or go on livechat and have them call her.
She had registred a phonenumber ofcourse but there are people that dont have a phone, should they not be able to play.
the only phone i have is my cellphone and that is actually paid for bymy work. i do not have a landline since I dont need it...

Anyways , i hope u get this sorted out!
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
Personally, I'd prefer casinos don't call me.

I have two phones, I live alone. I still don't want casinos calling me. I don't want the B&M casinos, the movie theater or the bowling alley calling me either.

Betphoenix called me twice while I was having lunch at work. I have a half hour to eat my lunch. It's easier to do without a phone in front of my mouth.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Personally, I'd prefer casinos don't call me.

I have two phones, I live alone. I still don't want casinos calling me. I don't want the B&M casinos, the movie theater or the bowling alley calling me either.

Betphoenix called me twice while I was having lunch at work. I have a half hour to eat my lunch. It's easier to do without a phone in front of my mouth.

THIS is why players, even those WITH a phone, do NOT want to put down their real number. This illustrates that casinos ABUSE this information, using it for marketing, and with little regard for the right the player has to keep their activity secret from their boss or partner.

Betphoenix not only called this player twice, but at WORK! This is beacuse some casinos ask for a WORK number, and (mis)use this instead of calling a private number.

IF a phone is REQUIRED, it should be IMPOSSIBLE to register without one.

It sounds like the OP did register a number, but a made up one. The casino then accuses him of changing it because he won, however, it is just as reasonable that he gave a made up number to prevent his real number from being used for marketing. Not all casinos will honour "do not call" instructions from players when asked, and past experience of this will drive players to bypass this field by giving what they think is a "dead" number in order to avoid marketing calls. It is pretty hard to repair the damage after a personal (or work) number leaks into the telemarketing community, and many firms do not even ALLOW the giving out of internal work numbers for private calls.

Casinomeister himself recommends the use of a new email address for each casino to combat spam. Telemarketing "spam" is even worse, since you CANNOT "preview the subject line" of a phone call before deciding to pick up. Telemarketers also cloak their numbers to avoid caller identification services from being used to filter them out, others have even been known to FAKE the number that appears on caller identification so as to trick people into picking up the phone.

Casinos cannot therefore ASSUME that failure to give a real phone number can ONLY be explained by saying the player is out to "abuse the casino".

I understand that High Noon was the Meister's "mystery casino", yet it seems to be producing a considerable number of cases such as this in a relatively short period of time. If High Noon has suffered a high level of fraud since opening, they have done something foolish, or their affiliates have overstepped the boundaries with their marketing.

The OP seems to have ALREADY spoken to the casino over the phone, and supplied documentation that the casino has accepted. It seems the ONLY issue they have was failure to provide a phone number (or a correct one) at registration.

If casinos want to gain our trust in them NOT misusing registration information, then they MUST honour "do not call", and consider it "do not call" UNLESS they have received specific permission from the player to call them.

I too have been called by casinos, and the VAST MAJORITY of these calls have been marketing, rather than account verification. Timings can be inconvenient too - I was called at 2am by an accredited casino once - and it was MARKETING:mad:
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
..... I too have been called by casinos, and the VAST MAJORITY of these calls have been marketing, rather than account verification. Timings can be inconvenient too - I was called at 2am by an accredited casino once - and it was MARKETING:mad:

... more than once some casino or other has phoned me at 2 a.m. in the morning... All for either ID verification or an insulting 10% bonus.

I get up at 4:30 for work... Unfortunately, I'm one of those people who can't just lie right back down and go to sleep after being woken up at the "who died?!?" time of night by a shrilling phone... you want to bet I didn't feel like crap all day?

Back to the matter at hand... There any number of reasons the OP may have entered the wrong phone #. Come to think of it, with my habit of transposing numbers when I type, there's probably more than one casino out there with a wrong phone # in my registration. But, I've got a sneaking suspicion that the phone # thing is not the full reason the casino locked the player out. If it IS the primary reason... we're all in a heap o' trouble....
 

Marie2473

Dormant account
Joined
Oct 2, 2008
Location
Sweden
The worst thing I remember is a casino calling me, on a weekday at 3 am. I was in my bed sleeping and thought it must be something wrong, something has happened since my phone never rings at that time.
However it was a casino calling offering me a bonus, when I politely said :
I am sorry but it is very late here and I am sleeping, the person on the other line answered...
Well this will only take a minute..., bla vla bla.. Do I need to say I hung up and turned off my phone =)
 

firestorm

Dormant account
Joined
Sep 20, 2010
Location
Finland
THIS is why players, even those WITH a phone, do NOT want to put down their real number. This illustrates that casinos ABUSE this information, using it for marketing, and with little regard for the right the player has to keep their activity secret from their boss or partner.

IF a phone is REQUIRED, it should be IMPOSSIBLE to register without one.

It sounds like the OP did register a number, but a made up one. The casino then accuses him of changing it because he won, however, it is just as reasonable that he gave a made up number to prevent his real number from being used for marketing. Not all casinos will honour "do not call" instructions from players when asked, and past experience of this will drive players to bypass this field by giving what they think is a "dead" number in order to avoid marketing calls. It is pretty hard to repair the damage after a personal (or work) number leaks into the telemarketing community, and many firms do not even ALLOW the giving out of internal work numbers for private calls.

Casinomeister himself recommends the use of a new email address for each casino to combat spam. Telemarketing "spam" is even worse, since you CANNOT "preview the subject line" of a phone call before deciding to pick up. Telemarketers also cloak their numbers to avoid caller identification services from being used to filter them out, others have even been known to FAKE the number that appears on caller identification so as to trick people into picking up the phone.

Casinos cannot therefore ASSUME that failure to give a real phone number can ONLY be explained by saying the player is out to "abuse the casino".

I understand that High Noon was the Meister's "mystery casino", yet it seems to be producing a considerable number of cases such as this in a relatively short period of time. If High Noon has suffered a high level of fraud since opening, they have done something foolish, or their affiliates have overstepped the boundaries with their marketing.

The OP seems to have ALREADY spoken to the casino over the phone, and supplied documentation that the casino has accepted. It seems the ONLY issue they have was failure to provide a phone number (or a correct one) at registration.

Yeah actually you're right they didn't allow to leave it blank, I put 555 8888 just to get by the registration process when leaving it blank or just "-" wasn't an option. Didn't use even country code so that number was kind of "blank". But when I contacted support to ask about what documents they'd require to process the withdrawal i did say right there honestly I didn't use my number and gave mine when she asked to call the verification phonecall.
If this was about verification purposes, they did get that and I was very co-operative and polite all the way through even with my emails after they confiscated my winnings.
Like many of these guys here say I neither don't wanna talk with online casinos affecting my private life and my primary language here isn't english so it's always kind of odd to talk english via phone if you're not expecting it.
This casino didn't give me much of a chance to explain when they closed my account and never replied to any of my attempts to contact them.
This case for my view is not about phone nor me but their unwillingness to pay any winnings if they can find any loophole to use as an excuse.
 

Brooklyn

Dormant account
Joined
Feb 10, 2010
Location
On the Hot Mess Express
Can't you PAB? Did I miss something? High Noon is an accredited casino no?

I wouldn't just give up on your winnings yet!

Good luck to you :)
 

asianeyes

Dormant account
Joined
Mar 22, 2010
Location
U.K.
I would like to add to this too. Not long ago i won £1,000 on a well known MG casino and cashed out. I did not take any bonuses etc. Not more than 1 hour later a rep from the casino called me at home and said that if i reversed half of my £1,000 win he would be more than happy to give me a £200 bonus. I politely said thanks but no thanks cos i am an avid reader of all T&C's before i even decide to sign up at any casino and i already knew that this MG casino has a 30% bonus clause meaning if you take a bonus, you cannot make any single bet that meets or exceeds 30% of any bonus given. Ok, well end of story? Nope. About a week later i won another £700 or so and soon after(about an hour or so again) i was called at home while cooking dinner and was again offered that if i reversed half i would be given bonus etc,. etc. and again i said no but this time i was a bit irate and politely told the rep ' please do not call me at home with these offers'.

Anyways, my spouse knows i play on-line but it still caused my spouse some concern and i had to explain away what the phone call was about.
Bottom line, i do not like being called at home by any casino trying to entice me to possibly lose back any portion of my winnings.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I would like to add to this too. Not long ago i won £1,000 on a well known MG casino and cashed out. I did not take any bonuses etc. Not more than 1 hour later a rep from the casino called me at home and said that if i reversed half of my £1,000 win he would be more than happy to give me a £200 bonus. I politely said thanks but no thanks cos i am an avid reader of all T&C's before i even decide to sign up at any casino and i already knew that this MG casino has a 30% bonus clause meaning if you take a bonus, you cannot make any single bet that meets or exceeds 30% of any bonus given. Ok, well end of story? Nope. About a week later i won another £700 or so and soon after(about an hour or so again) i was called at home while cooking dinner and was again offered that if i reversed half i would be given bonus etc,. etc. and again i said no but this time i was a bit irate and politely told the rep ' please do not call me at home with these offers'.

Anyways, my spouse knows i play on-line but it still caused my spouse some concern and i had to explain away what the phone call was about.
Bottom line, i do not like being called at home by any casino trying to intice me to possibly lose back any portion of my winnings.

This illustrates how widespread this problem is. There is ABUSE of the home phone numbers given in good faith by players for IMPORTANT matters, but they tend to get nothing but endless marketing calls, and quite clearly the agents doing the calling lack even the basic manners of making sure that the call is placed at a reasonable time of day for the player.

Whilst a particular casino may NOT use phone numbers in this way, it is something players cannot know.

There are many reasons why a player may not be able to provide correct information in this field, and FORCING "something" to be put there also FORCES players to insert a number, so the ONLY way they can register refusal is to fill the field with a "junk" number.

In this case, it seems pretty clear that this was NOT a false number, but a pseudo-blank indicating refusal to supply the number in case it was misused for "marketing".

The registration process should cater for this eventuality, even if selecting "decline to supply phone number" means that registration terminates with "The casino cannot accept registrations from players who do not supply a contact number".

An alternative would be to offer two fields, one for a number that will ONLY be used for account verification, and another OPTIONAL field where players could opt-in to receive marketing calls.

If players could TRUST casinos in general not to use phone numbers given for "verification" purposes for general marketing, they would be less concerned about giving out their number.

Many players would prefer email. They could ensure that their hobby was kept private from, say, a spouse by ensuring their email account was secure. A phone serves a HOUSEHOLD, not an individual player, and demands attention right there and then, even if it's 3am. If I am emailed an offer at 3am, I am not prodded awake to read it right then, I get it next time I read my emails, and usually this will be at a time when I am far more likely to take the offer up.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
I would like to add to this too. Not long ago i won £1,000 on a well known MG casino and cashed out. I did not take any bonuses etc. Not more than 1 hour later a rep from the casino called me at home and said that if i reversed half of my £1,000 win he would be more than happy to give me a £200 bonus. I politely said thanks but no thanks cos i am an avid reader of all T&C's before i even decide to sign up at any casino and i already knew that this MG casino has a 30% bonus clause meaning if you take a bonus, you cannot make any single bet that meets or exceeds 30% of any bonus given. Ok, well end of story? Nope. About a week later i won another £700 or so and soon after(about an hour or so again) i was called at home while cooking dinner and was again offered that if i reversed half i would be given bonus etc,. etc. and again i said no but this time i was a bit irate and politely told the rep ' please do not call me at home with these offers'.

Anyways, my spouse knows i play on-line but it still caused my spouse some concern and i had to explain away what the phone call was about.
Bottom line, i do not like being called at home by any casino trying to entice me to possibly lose back any portion of my winnings.

Because you say it's a well known MG, I'm going to assume that there's a good chance they are accredited here. If so....what they did/are doing, specifically contravenes the standards for accreditation on this site. From the Operational Standards on the Accredited Casinos page:

Will not entice players to reverse cash withdrawals with bonuses or other incentives.

This is one of the sleaziest marketing tactics currently being used IMO. It's hard enough to win and then hit that cashout button in the first place. And then dependent on where you play, you then start to play the waiting game to get paid. No way should any decent casino entice or encourage you to reverse all or any part of your withdrawal.

The calling you at home makes it even worse.

By any chance AsianEyes....was this a casino in the Palace Group? I'm asking because I've read of them doing this before, and if they are still doing it...it needs to be brought to Bryan's attention when he is back in the saddle again.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Because you say it's a well known MG, I'm going to assume that there's a good chance they are accredited here. If so....what they did/are doing, specifically contravenes the standards for accreditation on this site. From the Operational Standards on the Accredited Casinos page:



This is one of the sleaziest marketing tactics currently being used IMO. It's hard enough to win and then hit that cashout button in the first place. And then dependent on where you play, you then start to play the waiting game to get paid. No way should any decent casino entice or encourage you to reverse all or any part of your withdrawal.

The calling you at home makes it even worse.

By any chance AsianEyes....was this a casino in the Palace Group? I'm asking because I've read of them doing this before, and if they are still doing it...it needs to be brought to Bryan's attention when he is back in the saddle again.

I suspect this will be the case. They were phoning me on occasion with reversal offers. Prime casino was the worst offender, but they pulled out of CM accreditation, BUT it is STILL Palace Group staff doing all the "dirty work" for Prime casino. Worse still, the "Prime agent" lied to me on the phone, the "special exclusive phone number" he gave me in case I changed my mind, was answered "Ruby Fortune, how can I help you.........." This dropped Palace Group right in it as far as I was concerned, the "Prime rep" was simply one of Palace Group's own marketing agents calling on behalf of Prime.

Fortune lounge have also offered me bonuses if I reversed a withdrawal, and they escalate in percentage terms the more I reverse, so reversing ALL of it gets, say, 40%, but reversing a portion might only get 20%.

40% makes it "almost worth it", but to get 40% would have required reversing the entire £2000 at the time. I dithered, and the offer expired (tough luck FL:p).

It's a case of "their all at it", but in private.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
I routinely insert my home phone number for the mobile field.

Not all players have a mobile phone, and my carrier charges for incoming long distance.

I'd hate to be stiffed because of that.
 

asianeyes

Dormant account
Joined
Mar 22, 2010
Location
U.K.
Because you say it's a well known MG, I'm going to assume that there's a good chance they are accredited here. If so....what they did/are doing, specifically contravenes the standards for accreditation on this site. From the Operational Standards on the Accredited Casinos page:



This is one of the sleaziest marketing tactics currently being used IMO. It's hard enough to win and then hit that cashout button in the first place. And then dependent on where you play, you then start to play the waiting game to get paid. No way should any decent casino entice or encourage you to reverse all or any part of your withdrawal.

The calling you at home makes it even worse.

By any chance AsianEyes....was this a casino in the Palace Group? I'm asking because I've read of them doing this before, and if they are still doing it...it needs to be brought to Bryan's attention when he is back in the saddle again.

Yes, Pinababy. It was in fact Spin Palace casino of the Palace group and the reps name was Ben who called me on two occassions each time i won and withdrew my winnings.
 
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