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High noon casino Shuts me off

Discussion in 'Online Casinos' started by spintee, Sep 11, 2015.

    Sep 11, 2015
  1. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    After liking some of the games from RTG and ragging bull had no luck I thought I would try highnoon casino, I no there accredited and been signed up long time, So downloadded and went to deposit, I see no deposit options, I than go to live chat and ask why is no deposit option showing, Within 2 seconds I get a pop up that been disconnected by administrator, I try log in and get a message telling me I am not allowed,

    This is the rudest CS I have ever come across, Maybe U.K are not allowed but please do not just cut me, If I ran that casino they would be sacked on the spot,

    No reason just bang and thats it,

    High noon casino Shuts me off: 1111.JPG,Sep 11, 2015
     
    1 person likes this.
  2. Sep 11, 2015
  3. MiltonW

    MiltonW Experienced Member

    Occupation:
    Developer
    Location:
    Netherlands
    Probably automated? I doubt 'she' starts out with 'How are you?', and 'Hi', and then just cuts it off.
     
    1 person likes this.
  4. Sep 11, 2015
  5. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Automated = Go on I'll forgive you just this once

    Any other reason = Totally unacceptable

    Their loss mate!
     
    1 person likes this.
  6. Sep 11, 2015
  7. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Thing is I am getting a message, Not allowed to log in, Contact customer service ?

    Any other groups that take UK that have RTG
     
  8. Sep 11, 2015
  9. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    It's not so much they don't want to take you, but the fact I don't know of any RTG's that have a UKGC licence. RB will take us in the UK as you know, but you'll find it's harder and harder to find methods to pay them from the UK aside from credit/debit cards.
     
    1 person likes this.
  10. Sep 11, 2015
  11. Googobucs

    Googobucs Meister Member

    Occupation:
    IT Manager
    Location:
    Florida, USA
    You could try Bovada. They have a mix of RTG and some others. I stopped playing there because of limited payment options for USA players but that may not be an issue for you.
     
    1 person likes this.
  12. Sep 11, 2015
  13. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    The thing is it may of been an error? But could log in perfect before this, If they did cut me off it just goes to show how terrible CS can be at places, They no they cannot except you so instead of a sorry or hopefully in the future its a straight out cut off,

    I am human, Just because they may not be able to accept a deposit of me does not mean they should give you the finger, I did send the rep a message the instant I done the thread, Hopefully can let us know,
     
  14. Sep 11, 2015
  15. Matti

    Matti Senior Member MM

    Occupation:
    Business Development Tech
    Location:
    Sweden
    Real Time Gaming haven't got a license in the UK as far as I know and they apparently doubt they will get one if the applied. That is the only reason I can see why they haven't. If they are not licensed then no licensed casino can offer them to the UK market.
     
  16. Sep 11, 2015
  17. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall

    Oh yes it does.

    High noon casino Shuts me off: zzzzzzzzzzzzzzz.png,Sep 11, 2015
     
    2 people like this.
  18. Sep 11, 2015
  19. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    Im not following this. Where was the rep rude? She said "Hi Terry" and that's all we see.

    On the disconnection, have you been allowed to play other of the Club World Casinos?
     
  20. Sep 11, 2015
  21. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    They obvious got a finger switch, the time I write my sentence she was obvious looking at account, I think I have one other acount with them but not played in years, I know I talked to the rep some time back as had a complaint about the bonus deposit amount but thats it, But way befor the UK rules,

    The rep was rude by cutting me off, I know they did and so would alot of people, For what reason I not know, But most likely as in uk,

    I have seen to many threads about customers being cut off and people jump into to say its most likely a connection, Yes but I will put money it was not this time for the reason,
     
    1 person likes this.
  22. Sep 11, 2015
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It's rude whatever the reason. The rep should first have explained that UK players could no longer place bets, and that their accounts had been suspended, closed, or sold on to another operator.

    It's more surprising that a UK account was still active at this stage, as Club World ditched the UK ages ago, some time just prior to Oct 1st last year. They should have closed all UK accounts that had no money in them right away, and made sure that any UK player that did try logging in received a meaningful error message, rather than a "rude" abrupt disconnect in the middle of a conversation without further explanation.

    Casinos should also be aware that when they use cost cutting shortcuts like automated chat bots, but hide this from their customers by giving them human names, profile pictures, etc, a technical error in the chat bot is going to be interpreted as very rude behaviour from a human CS rep.
     
    3 people like this.
  24. Sep 11, 2015
  25. Redbush54

    Redbush54 Experienced Member PABaccred webmeister

    Occupation:
    igaming
    Location:
    At the end of the rainbow
    Your answer is right in the Terms & Conditions..xxxhttps://www.highnooncasino.com/terms.aspx

    10. High Noon Casino (HNC) does not currently accept any real money wagers from the legal jurisdictions of the Netherlands Antilles, Costa Rica, Israel, United Kingdom (inclusive of Northern Ireland, Channel Islands and Isle of Man), Romania or France. If you are unsure as to whether these restrictions apply to you please contact support.
     
    1 person likes this.
  26. Sep 11, 2015
  27. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    It is rude my friend, People that say it may be a disconnect etc need to rethink them selfs,

    I could clearly see the reason why so why not the sorry? Instead of cutting you out and giving you the finger?

    I have had no emails about this, I am a affiliate which I need to catch up on, I may have an email about no UK but not received one as a player, I managed to download the casino and log in many times over 2 days than noting as soon as I go to chat,

    I know players can been rude to CS I have a few times but out of thousands of chats, But only because the Qs I ask was simple ones and got a stupid answer, To be cut off like that is bad if you ask me,
     
  28. Sep 11, 2015
  29. shewoff

    shewoff Senior Member webby mm1

    Occupation:
    retired
    Location:
    northeast
    What a drag spintee its a bad day when a site that i have chosen not to play at turns around and does a really nasty thing. It may be that it is reaier to just shut you down but you are right i have been dealing with doors being shut in my face at casino,s for year,s now. And it does not make it any better if you do get a chance to chat with a real person:eek: I feel for ya bro! This whole issue of the laws of countries causing us to feel like we are 2nd class people because we don,t live in the right zip code is getting old. Give it back in aces and just figure it is their loss.Keep playin and i will hope that in the future we will be able to play at ANY casino site in the world and beyond! Peace Out! Out Of The Mist!
    shewoff
     

    Attached Files:

    2 people like this.
  30. Sep 11, 2015
  31. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    Any word from Karolina or any other rep at CWG on this issue? This is similar but not exact to what i was talking about in America thread about the Customer Service in the help and pop up options, rude. Granted this could have been an internal eerror but still needs looked at and the op's informed properly. IF the OP does as they stated have an old account that was not used, most casinos close them down after a period of time usually 6 months of no deposits. So they should be free and clear. I am hoping this can be easily cleared up.
     
    1 person likes this.
  32. Sep 11, 2015
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It gives the impression that no matter how well one is treated as a customer, their true colours show when they know there is zero chance of them (or any business) making any further money from a customer. In the case of online casinos, this happens when laws change and it is no longer considered legal to take money from customers from certain countries. We have seen on several occasions that even top VIP customers are suddenly treated like something the cat dragged in, and behind it we often find a reason why the business can no longer make money from that customer. Even players who have had outstanding balances and issues when a casino bails from a given country find that CS will no longer even talk to them, let alone conclude the resolution of the problem, or swiftly pay outstanding balances.

    A business that is NOT so shallow needs to make sure that it doesn't do anything to give the appearance that it is.
     
    3 people like this.
  34. Sep 12, 2015
  35. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I dis see the other post in the America thread about the cs, & no the rep has not got back, But I do not think they have seen the thread looking at who has read it,

    I had two accounts in the group witch I sure I deposit at the other but due to a wrong info about the deposit amount I was abit pissed of and did not deposit at noon, But thought I would give them a try due to them being accredited, Ended up depositing at ragingbull at the end, Deposit to much yesterday, Went and done a quick job yesterday morning and spent x3 the money I charged on machines so decided to go and get a pint, CHEAPER :)

    A lot of sites range from 6 18 months with no activity but I have logged on to sites 5 years later and still going?
     
  36. Sep 12, 2015
  37. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    Im sure she will check it, if not I would PM her on here. I will also send her a message on here asking her to look at the thread. She may not realize its a CWG issue. If all that fails, you know the routine lol. P.A.B. hehe
    Really hope this resolves toon
    Best
     
  38. Sep 12, 2015
  39. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Just wondering why the Netherlands are among the excluded countries - not aware of any legislative restrictions.
     

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