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High Noon Casino Issue

Discussion in 'Casino Complaints - Bonus Issues' started by cwallace4, Oct 18, 2010.

    Oct 18, 2010
  1. cwallace4

    cwallace4 Dormant account PABnoaccred

    Account Executive
    Just thought i would post this chat. BEWARE! Sorry for the length but needinfo: Please wait for a site operator to respond.
    info: You are now chatting with 'Ola'
    Ola: Hi there, hope you are doing well
    Ola: Hello Lawrence? I just checked your acct
    lawrence: hello i am just trying to figure out how this works
    Ola: And unfortunately, the system shows that you have opened similar acct with the pleayer who received our welcome bonus before
    Ola: I am sorry, you won't be able to withdrawal any winnings, as the terms of use says:
    Ola: *All Bonuses will be given only once per household, business address, IP address and/or per account, as per our terms of use. If a duplicate account is opened it will be closed and all bonuses and winnings will be considered void.
    lawrence: i have never had an account here i just started playing online gaming and signed up yesterday
    Ola: You have similar acct with another player
    lawrence: what player
    Ola: Cindy, the same last name, IP address, home address, email address
    lawrence: that is my ex-wife we do not have the same address
    Ola: In this case, you are unable to withdrawal the winnings, I am so sorry
    Ola: even the same phone number
    lawrence: this makes no sense we do not live together we did not now
    Ola: I am really sorry, your acct has been deactivated by the system
    lawrence: it can not be the same e-mail address that is impossible
    Ola: For the system it makes sense, as this clearly shows similar accts, I am so sorry. There is nothing I can do, as all is recorded by the system
    Ola: You have provided: This email is not visible to you.
    lawrence: yes that is my e-mail address for a long time
    lawrence: we were married for thirteen years
    Ola: Sorry, that was my mistake, on Cindy acct there is different address
    Ola: But still this acct is similar, and there is nothing I can change
    lawrence: similar is not the same
    Ola: Similar that's the reason you have broke the terms of use
    Ola: Is there anything else I can help?
    lawrence: what is similar we do not have the same address or e-mail address
    Ola: You have the same home address (on your axcts) , the same phone number, and what is more important, the same IP address
    Ola: *All Bonuses will be given only once per household, business address, IP address and/or per account, as per our terms of use. If a duplicate account is opened it will be closed and all bonuses and winnings will be considered void.
    lawrence: not possible to have the same home address we may have the same ip from then since we lived in the same home for thirteen years
    Ola: Your acct has been deactivated already, even if I wish there is nothing I can do
    lawrence: i will report to fair gaming the casino does not expect someone to make the playthrough requirements on there bonuses and that happened by accident and i did not want to withdraw i wanted to re- deposit
    Ola: You can report, but you should be fair with the terms of use
    Ola: You never deposited in the Casino, so there is no point to talk about re-deposit please
    lawrence: i am a vip at many casinos and this is a big dissapointment this casino will miss out on alot of money from me and the terms say nothing about ex-spouses living in different homes that may have made an account that i was not aware of and the redepoit was from the money that could have been withdrawen from the bonus because the requirements were met
    Ola: The terms clearly says:
    Ola: *All Bonuses will be given only once per household, business address, IP address and/or per account, as per our terms of use. If a duplicate account is opened it will be closed and all bonuses and winnings will be considered void.
    lawrence: there is no duplicate account and if the ip address is the sme it is because we lived in the same house
    lawrence: for thirteen years
    Ola: I'm sorry Lawrence but there is not much we can do about that
    Ola: That's the casino policy that we allow only one account and one free bonus
    lawrence: that is fine i will post this chat on the u.s fair gaming sight and other people will see my point of this. Online casinos are getting worse and worse about paying out but they are happy to take your money. And i only received one bonus.
    lawrence: And i only have one account
    Ola: As you are saying that you are long time player in other places you should know that's standard in almost all casinos that player can have only one account
    lawrence: I ONLY HAVE ONE ACCOUNT!
    lawrence: Where do i have two accounts?
    Ola: But you are playing from same IP/address as the other person
    Ola: and that's similar account
    lawrence: That used to live here this software wasa not in this computer am i just supposee to know?
    lawrence: You can see i just downloaded the software yesterday.
    Ola: And you still use her email address, same password etc.?
    lawrence: It is not rocket science you can look at my account and see that. Yes been that way for years.
    Ola: I'm sorry but there is no dispute about that
    lawrence: Have had the same e-mail address forever and we were married and used the same password for everything.
    Ola: There is also other thing that you broke bonus rules playing progressive slots which are excluded
    lawrence: Since 1997 have had the same passwords on everything we used.
    lawrence: So why does it not block you from doing that as other casinos do because it is one of the casinos loopholes.
    Ola: As that's your responsibility to check terms and conditions
    Ola: That's the way how RTG software works
    lawrence: Other casinos will tell you that you are not allowed to play those games. Not true I play at rtg all the time.
    Ola: Yes you could check terms and conditions in cashier
    Ola: section before playing and also on the web site
    lawrence: They say slots, keno scratchcards only it blocks you from playing proggressives.
    Ola: There is nothing we can do, cashier removed your balance
    lawrence: Thank you this chat will be posted on the fair gaming sight and I work in the courts in Oklahoma ans will report this to the better business bureau also thank you,
    Ola: Your account is still active, if you wish to play you can make deposit and use welcome offer deposit bonus
    lawrence: No thank you I will never be able to withdraw from this casino even if i win there will be some term or condition I did not know about or that is not on your terms and conditions page and i did have the chat from last night e-mailed and asked specific questions so I would understand what was going on .
    Ola: If you were not sure you could contact customer support before playing and we will explain all
    lawrence: I asked what I could play what the wagering requirements were and what the max cashout was and made sure to ask the right questions because this has happened before I won 25000.00 and was not able to cashout for some "term or Condition".
    lawrence: I talked to customer support last night when i opened an account and did ask those questions i have the chat in my e-mail.
    lawrence: I know this is not your fault nut you are told what to say and what not to say to get people to deposit.
    lawrence: I even asked about your vip program and they sent me to lucky red casino
    lawrence: i did deposit at lucky red
    Ola: Exactly all your questions referred to Lucky Red account not here
    lawrence: What is frustrating is that i did not even want to withdraw the money i just wanted to re-doposit that is another thing your max cshout is 300.00 and your cashier will not make a withdrawel if it is not 350.00 what is up with that?
    Ola: I checked the chats and you asked one question about ACH and the rest was about your account in Lucky Red
    Ola: Max cash out was $300 on that bonus and the ACH is $350. Cashier will not allow any redeposit before you will withdraw it
    lawrence: ok what is the deal with the 300.00 max cashout and you there has to be 350.00 to cashout at the cashier can you explain that to me please.
    Ola: Sure, if the amount of cash out is below $350 you need to use any alternative withdrawal method which will allow lower amount
    lawrence: and right under the cashout button there is a place to re-deposit.
    Ola: For example: EwalletXpress, Usemywallet, Mypaylinq
    Ola: Yes re-deposit to your account but the max cash out rule still apply
    Ola: till you will withdraw it
    lawrence: i understand but in the window next to it it says that you can re-deposit your withdrawel and it will not be a conflict with the time frame of payouts
    lawrence: so if i was to withdraw 300.00 why could that not be re-deposited and the withdrawel cancelled?
    Ola: Your account need to be verified before we can process any cash outs
    Ola: On the other hand you can only cancel the cash out and play, is not real deposit
    lawrence: ok but if there is a re-deposit why would there have to be documents when no money is leaving the casino?
    Ola: The sentence you stated above about the information on the right window states that you can cancel part of your cash out and there will be no delay on the pending withdrawal you still have d
    lawrence: exactly.
    Ola: But that's not a deposit
    Ola: Is only return balance to your account
    lawrence: It is still a return balance that is what i wanted to do. I guess I should have just done that and not contacted support. Then there would not have been a problem.
    Ola: Please understand that even if you will cancel pending cash out we can't pay any winnings in that case as your broke the rules
    Ola: also the max cash out will still apply then even if you will win $1000 we can not pay more than $300
    lawrence: I understand that, And I still do not know how I broke the rules when I was not aware of any of these things you are telling me but if you say so fine, I will post this chat and delete your software and find a fair gaming sight obviously I looked at the wrong sight for fair gaming and I will never contact support again to do the right thing there is too many consequences. I will also mention your sister sights because obviously they have the same rules.
    Ola: Ok Lawrence you can do what you want but remember that before you create your account you agreed to the terms of use of our software
    Ola: Those rules are available to all players on the web site and that's your responsibility to check that before agree on anything
    Ola: You must register/login in order to see the link.
    lawrence: This is the problem with online gaming you never know what you are getting even if think you know the rules change in the middle of the game if i would have not met the wagering requirements on this bonus this would not have been a problem.
    Ola: No rules changes in the middle of the game
    Ola: And I suppose that you didn't check the main terms of use as well as otherwise you will know that we can accept only one account per user/ip etc.
    lawrence: They did I guess I was just supposed to know that ny ex-wife had a previous account and that you allowed me to create an account when you knew that and I did not.
    Ola: If you will check the terms you could ask customer support before playing if there is any similar account
    lawrence: If you knew there was a "similiar account" not the same account mind you then you should have not let me create a new account.
    Ola: Sometimes system is not able to find put as quickly the similar players as there is some script running every few hours
    lawrence: So i will advise all online gamers to ask if there is a "similiar" account before signing up with anyt casino.
    lawrence: They need to make sure and not create a new account until there is verification that there is no "similiar accounts available".
    Ola: That will be a good idea, I do understand that many players do not check the rules but we need to follow procedures
    lawrence: Your procedures have a lot of hidden rules and agendas. Online gamers BEWARE!
    Ola: Yes they are very hidden listed on our web site
    Ola: just a little bit of effort to look and read
    lawrence: "similiar accounts" are bs the same account would make sense.
    lawrence: I would understand that.
    Ola: Please check the terms again there is clearly stated similar accounts by IP. address, player, computer etc.
    lawrence: Thank you have a nice night you are just running me in circles with double talk.
    Ola: You're welcome
    info: Your chat transcript will be sent to This email is not visible to you. at the end of your chat.

    s to be seen.
  2. Oct 18, 2010
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Jeezus - was it really necessary to post the entire chat? Why couldn't you have just stated the problem in a three sentence paragraph? :what:

    And why did you sign up here with cwallace as your user name?
  4. Oct 18, 2010
  5. Pinababy69

    Pinababy69 RIP Lisa

    Toronto, Ontario - Canada
    My eyes are bleeding from reading that.

    What I do not understand is why a husband and wife would ever share an email account (especially a free one like yahoo) while still together....nevermind continuing to share it after they are separated/divorced? My ex and I have been split for over five years, and as amicable as we are...we have and always have had, separate emails AND passwords.

    Maybe I'm a cynic, but that seems bizarre to me, ie. signing up a NEW casino account using your ex wife's yahoo email addy. You never thought to open up your own yahoo or hotmail or gmail account?

    EDIT: And wow, no coffee yet, but I completely missed this:

    Good question...why in God's name wouldn't you create a user account here at CM using Lwallace, if YOUR first name is Lawrence? Why use your ex wife's initial? Even more bizarre. Yikes.
  6. Oct 18, 2010
  7. JAMES50

    JAMES50 Experienced Member

    air conditioning contractor
    Yes that is really bizzare// with free email addresses, ,, Plus shareing with an ex? Why would one do this? I think the casino did the right thing on a free chip... Move on
  8. Oct 18, 2010
  9. Nifty29

    Nifty29 Dormant account

    Turn right, then right. then right again
    One word sums this up IMO


    Sorry CINDY you got owned on this one
  10. Oct 18, 2010
  11. Perc

    Perc Experienced Member webmeister

    Maybe his name is Charley, and he just uses Lawrence as a chat alias? lol :D
  12. Oct 18, 2010
  13. Mavin1

    Mavin1 Dormant account

    Things would sure be a lot easier if RTG would program a sign up block when a duplicate ip address and/or email address is filled in on registration.

    I have registered with and tried nearly every RTG over the years and everytime I re-download, the pop up askes if you want to create an account, even if you already have an existing account. Of course I always click no and then try the couple user names and passwords I have previously used to make sure I have no existing account. I stick with the same two user names, so as not to forget.

    Then if nothing comes up, I will contact customer support and have them check for me. Of course save the chat, just in case.

    So if you or a family member have been playing for many years at many casinos, you should clear things up between, first those in the household, who's playing where. Then double check to see if you are already signed up, by doing what I have mentioned above.

    Save yourself some grief before it happens. If you have a nice win big or small, you certainly don't want to lose it because of the little mistakes that we can make.

    It also helps to keep a file of sign ups in your email file folder, that way you can always refer back to it and know what casinos you or a partner are already signed up with. Once you have created an account, the casino sends a confirmation and just move it to your files for your record keeping.

    p.s. if you and your partner are split up, then create your own user names and passwords, complete the split.
    We are always expecting casinos to own up to their mistakes, should we not do the same?
  14. Oct 18, 2010
  15. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    What is that awful smell? :what: ;)
  16. Oct 18, 2010
  17. BingoT

    BingoT Nurses love to give shots

    Nursing & Run Bus Trips
  18. Oct 18, 2010
  19. just play

    just play closed account

    Director of Home Operations

    (last 2 posts)
  20. Oct 18, 2010
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom
    A number of technical inconsistencies too. The SAME IP address, yet different houses. Although possible, this is statistically improbable in the extreme given the other coincidences such as same physical address, same email address, etc.

    Could this be Cindy using the ID of her ex to get a duplicate account going, with her ex not being a gambler making her think she will get away with it.

    The other oddity is that everything points to this being "Cindy", yet references is made to an ex WIFE! as though this is the ex HUSBAND who has the name "Cindy".

    Well, there was "A boy named Sue" in the 50s, so anything is possible:rolleyes:

  22. Oct 18, 2010
  23. Tengil

    Tengil Senior Member

    OP should seek help for her/his gambling addiction.
  24. Oct 18, 2010
  25. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Freelance Designer
    Edmonton Canada
    huh....I just noticed this:

    Weird that they would keep the account open and allow the use of a welcome deposit offer if it was a multiple account issue. Unless the first account never deposited....? :confused:
    1 person likes this.

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