Hi, problem I had with sky vegas

Sinz30

Registered
Joined
May 17, 2017
Location
Hastings
Howdy people's, just here to spell out a problem I had with sky vegas last year.

I now know not to use partners card for gambling. A big no no.

I understand this and would REALLY appreciate no comments on that.

Anyways, I never got my money which was 2.3k... Rainbow Riches for the win!!!! Love that game.

Anyhow. I had made numerous withdrawals to said card, and deposits.. Even had a couple of 50 quid withdrawals to the card a few days before the first and only big win of my life!! Anyway.... I submitted all documentation they required for them to basically give me the ride around like GTA 5 player just to kill me whilst I'm not paying attention.....They refused outright to pay me my winnings because I had used my partners card, even though her address matches mine, and our drivers licenses have the same address on them. Even sent a picture of the card too as requested. But nop... Nothing was good enough, basically they tried to tell me that my partners card was on another account that was self excluded. But here's the kicker, THE CARD WAS NEW? lol. It made for alot of stress and I've blamed my partner for losing such a hefty amount of money. So what do sky do instead? They deposit all the deposits I've made back to the bank account and close my account on sky (that was close immediately after pressing withdraw) It's a shame really as Sky are suppose to be a reputable company and their Rainbow riches game had great returns. I now use my own debit card if I ever sign up or deposit or whatever. But yea, there is my story. Story for the drivel. Haha.

Bill.
 

dobbul

Experienced Member
MM
Joined
Jul 30, 2012
Location
Greenock, Scotland. UK
Howdy people's, just here to spell out a problem I had with sky vegas last year.

I now know not to use partners card for gambling. A big no no.

I understand this and would REALLY appreciate no comments on that.

Anyways, I never got my money which was 2.3k... Rainbow Riches for the win!!!! Love that game.

Anyhow. I had made numerous withdrawals to said card, and deposits.. Even had a couple of 50 quid withdrawals to the card a few days before the first and only big win of my life!! Anyway.... I submitted all documentation they required for them to basically give me the ride around like GTA 5 player just to kill me whilst I'm not paying attention.....They refused outright to pay me my winnings because I had used my partners card, even though her address matches mine, and our drivers licenses have the same address on them. Even sent a picture of the card too as requested. But nop... Nothing was good enough, basically they tried to tell me that my partners card was on another account that was self excluded. But here's the kicker, THE CARD WAS NEW? lol. It made for alot of stress and I've blamed my partner for losing such a hefty amount of money. So what do sky do instead? They deposit all the deposits I've made back to the bank account and close my account on sky (that was close immediately after pressing withdraw) It's a shame really as Sky are suppose to be a reputable company and their Rainbow riches game had great returns. I now use my own debit card if I ever sign up or deposit or whatever. But yea, there is my story. Story for the drivel. Haha.

Bill.

Although I understand your post and I sympathise, I don't really get the point here; you realise you were in the wrong depositing to your Sky Vegas account using your partner's card - as you mentioned; "A big no no!"

It's unfortunate having won such a large sum but Sky Vegas are in the right here. At least they paid back the deposits made using your partner's card, even though you broke one of the "golden rules":
1) Never use someone else's card to deposit to your account
2) Where possible, always keep old/expired cards in a secure place - just in case a casino asks for photos' of the front/back of any old cards used. (This does occasionally happen to some players' at some casino's (even though it's a pretty daft request but better to be safe than sorry!)
3) Always, always get online gaming accounts verified prior to making a deposit (or check with support as some KYC is done electronically by checking credit reference files/electoral roll)
4) Read T's and C's before signing up; yeah it can be laborious but even if it's just the parts regarding depositing and withdrawing

In my own experience, follow the above and you can't go far wrong - saving yourself a great deal of time, stress and potentially...money!! ;):Read:
 
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