Hi I’m a new member , I’m having trouble withdrawing from a casino and could do with some advice please

Southsider81

Newbie member
Joined
Mar 31, 2020
Location
London
From one worrier to another then, if you've broken no terms and done nowt wrong (not suggesting you have BTW) then trust me, I've been in this game long enough, you have nothing to worry about.

They are a VERY reputable brand and would not deny monies won fair and square.
Thanks mate I am 100% sure I have done no wrong . I’ve lost so much money over the years . I’m done in with online though after this experience. My head can’t take it . Thanks again for your help
 

sufferinsilence

Senior Member
MM
Joined
Dec 13, 2017
Location
Belgium
If they close the account on base of a failed SOW they have to pay you the balance upon closing it as far as I know (someone tell me if I'm wrong).

But like others said: stop talking to live chat and wait for Jan to get back to you tomorrow!
 

hhhelllo

Not really here
MM
Joined
May 31, 2015
Location
canada
I got verified in every L&L in a matter of hours. Exept with the modt retarded verification ever at hyper. The support was playing dumb and trying to convince me they were blind. Never deposited again. Telling me my document is rejected because my name is not showing on an utility bill with my name in big letters right ib their face... ok thx
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
Got to say any casino that blocks withdrawals and still allows deposits should have their license revoked,
no matter how highly they are rated on CM, Far too many casinos have been doing it for months now
and its just a cynical way of exploiting players who dont have the willpower or patience to wait it out.
Nothing better than rogue IMO.
I had the same thing with L and L but didnt fall for it,no way would I give them a penny more when they
refused to process a withdrawal until I sent what they demanded.Sorry if I sound bitter but it really pisses me off.
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
After 6 months 7 days a week in the office I decided to take a week off :)

Got the PM from OP. Answered him and informed that I've forwarded the case to the relevant and responsible person. After he answered me I'll update OP.

I have a bit of limited access now so hard to look up.
 

Oscar Arnhem

Senior Member
Joined
Jan 15, 2017
Location
arnhem
After 6 months 7 days a week in the office I decided to take a week off :)

Got the PM from OP. Answered him and informed that I've forwarded the case to the relevant and responsible person. After he answered me I'll update OP.

I have a bit of limited access now so hard to look up.

Prettige vakantie en geniet van je weekje vrij
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
Sorted, team wasnt notified accordingly that docs were submitted. Therefore no review occured. The review took a few minutes but customer is fully verified now and of course withdrawal is pushed through. I apologised to OP for the mistake that caused a delay.
 

Davey86

Luck seems to be against the man who depends on it
MM
Joined
Feb 6, 2020
Location
Newcastle upon tyne
Sorted, team wasnt notified accordingly that docs were submitted. Therefore no review occured. The review took a few minutes but customer is fully verified now and of course withdrawal is pushed through. I apologised to OP for the mistake that caused a delay.
And just like that! An accredited casino with a very active rep :cheers:
 

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