Hi I’m a new member , I’m having trouble withdrawing from a casino and could do with some advice please

Southsider81

Newbie member
Joined
Mar 31, 2020
Location
London
Hi guys , I could do with some help as to what to do next . I’ve verified my account with I.d and proof of address . Now they have asked for proof of wealth so I sent payslips and filled a form in they sent me . They’re refusing to pay still . Any help would be very appreciated. Thanks .
 

Davey86

Luck seems to be against the man who depends on it
MM
Joined
Feb 6, 2020
Location
Newcastle upon tyne
Hi guys , I could do with some help as to what to do next . I’ve verified my account with I.d and proof of address . Now they have asked for proof of wealth so I sent payslips and filled a form in they sent me . They’re refusing to pay still . Any help would be very appreciated. Thanks .
Can you tell us the casino or group? Might be able to get help from a rep?
 

Southsider81

Newbie member
Joined
Mar 31, 2020
Location
London
It’s hyper casino
I’ve jumped through so many hoops for them . They’re trying to say that they want to make sure I can afford to play so stopped my withdrawal and let me carry on depositing so that’s a load of rubbish . I deposited about 500 last weekend and cashed 1800 , since then I went on a winning streak , kept depositing and winning then cashing out and depositing. I was freerolling with money I had won from there . Now that I’ve lost a load back they have stopped my withdrawal . Doesn’t make any sense as I’ve done every thing right .
 
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Gaz237

Meister Member
MM
Joined
May 8, 2014
Location
chelmsford UK
They cannot hold withdrawals to ransom in the UK whether you provide the requested docs or not.

Pop that in a polite email with a link to the UKGC guidance which can be found in the RG/AML section of the UK governments gaming website.
Depends if it's a UK licensed Casino.

If it's a cuppacocoa license, they will just laugh at the email

Seeing as the OP has left all the info out.
 

Southsider81

Newbie member
Joined
Mar 31, 2020
Location
London
Depends if it's a UK licensed Casino.

If it's a cuppacocoa license, they will just laugh at the email

Seeing as the OP has left the most important point out.
It’s a uk licenced casino .
Depends if it's a UK licensed Casino.

If it's a cuppacocoa license, they will just laugh at the email

Seeing as the OP has left all the info out.
I’m sorry but I really ain’t good with this sort of thing , could you send me the link on here please .
 

Southsider81

Newbie member
Joined
Mar 31, 2020
Location
London
They cannot hold withdrawals to ransom in the UK whether you provide the requested docs or not.

Pop that in a polite email with a link to the UKGC guidance which can be found in the RG/AML section of the UK governments gaming website.
Im sorry I’m not very good at these sort of things , could you send me a link please .
 

Southsider81

Newbie member
Joined
Mar 31, 2020
Location
London
It’s a uk registered casino and casino meister is affiliated to it . I was verified earlier in and now they have asked for proof of wealth and I’ve sent that and they still won’t pay . I don’t have bills or any thing because I’m back at my parents house and have no children to look after. I gamble a lot and I drink a lot . I’m only 25 and I’m care free . Well until this sort of crap happens
 

Jono777

Meister Member
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Yeah in a nutshell.

You'll have to have a quick read to find the exact part regarding withdrawals, it is a very long document and I just searched one of the main pages very quickly .....

or link them and let them search for it, although they'll know this already ;)
 

Southsider81

Newbie member
Joined
Mar 31, 2020
Location
London
How do I contact
Sorry how do I contact the rep from hyper casino on here then ?
Yeah in a nutshell.

You'll have to have a quick read to find the exact part regarding withdrawals, it is a very long document and I just searched one of the main pages very quickly .....

or link them and let them search for it, although they'll know this already ;)
thanks for your help . Really appreciate it mate
 

Jono777

Meister Member
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Oh, Hyper Casino is @L&L-Jan

Great bloke, proper helpful and probs one of the best around on here, sure he'll help you out

Also your very welcome and no need to do what I recommended now its Jan, forget the email just contact him politely on here, use the link to his name and chose send private message option
 

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