Hi guys n gals thanks for excepting my request🍻,

Gavashy

Newbie member
Joined
Sep 20, 2021
Hope I'm not typing to a robot🤦‍♂️i get it alot, anyone play slots on buzz bingo? Crap site agreed but mrs got a balance to £550 she decided to withdraw 150 it hit the bank within 2hrs super, not so super logged back in 400 gone, they said she was playing tired and spun 3x£100 spins😂oh and then a £95spin😂impossible ive checked oh and then a 3.50spin😂, shes spun a maximum of 40p,guess what they wont pay the 400 out, funny after 3yrs thats her 1st withdrawal then her balance dissappears, complete scum guess they were making sure she didnt withdraw the 400 she left in, anyone else had a problem with them? And anyone thinking of joining please dont there disgusting for a uk company, and for 400 quid pathetic, dont suppose theres anyone on here from buzz bingo!!
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Hiya Gavashy,

And welcome to the forum. Sorry, but no there is no representative from Buzz Bingo here.

If you feel you have a bona fide complaint, you can submit one via our PAB service:
Submit Your Online Casino Complaint

Cheers!
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
Hope I'm not typing to a robot🤦‍♂️i get it alot, anyone play slots on buzz bingo? Crap site agreed but mrs got a balance to £550 she decided to withdraw 150 it hit the bank within 2hrs super, not so super logged back in 400 gone, they said she was playing tired and spun 3x£100 spins😂oh and then a £95spin😂impossible ive checked oh and then a 3.50spin😂, shes spun a maximum of 40p,guess what they wont pay the 400 out, funny after 3yrs thats her 1st withdrawal then her balance dissappears, complete scum guess they were making sure she didnt withdraw the 400 she left in, anyone else had a problem with them? And anyone thinking of joining please dont there disgusting for a uk company, and for 400 quid pathetic, dont suppose theres anyone on here from buzz bingo!!
I use them a fair a bit never had an issue with them, one of the top bingo sites tbh, You got screen shots of them saying this, or screenshots of game transactions and account transactions should show that £400 was taken out manually or show she did indeed lose it her self?, can not see why they would just randomly take her remaining balance unless it was tied to a bonus or something
 

Gavashy

Newbie member
Joined
Sep 20, 2021
She never takes a bonus mate, its her 1st withdrawal from there she took £150,and its like they thought oh fekk it dont let her take the other 400out so they basically stole it, i managed to check her gaming history before account was locked and she wasnt even online at the times these losses occurred, she logged out 3.56am bcus caring for her elderly aunt is a 2hr drive away, she arrived at her aunts got her breakfast anf sat down for 5minutes,by this time its 7.15am,so she logged in and her balance was at £0.05p from 400,but these transactions were made between 6.52 and 6.54,she wasnt even online at those times, but all customer services say is its tired play, hows it tired play when she went to bed at 6pm knowing she had an early start, she may have screenshots will wait until shes back home, trust me there disgusting in the way they do business, guess that's why there offering freespins etc, to get customers because of ones theyve lost due to stated above, do not keep a healthy balance on there because as soon ad you withdraw a small amount they will take the lot, stay safe people
 

Gavashy

Newbie member
Joined
Sep 20, 2021
This is how it went for my mrs the balance shows 0.05p is what they left her so at top you will see requested withdrawal for £150 which she recieved, but the £400 she left on the site played out like this, the big amounts seam covered due to bloomin screenshot, here goes,
 

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Gavashy

Newbie member
Joined
Sep 20, 2021
As you see by the times, my crappy screenshot hid the 3x£100spins a 95 spun a 4.50 spin and yep a 30p spin, as you can see her remaining balance was spun/stolen, from i think it says 6.54,thing is she wasnt online then she set off to look after her sick aunt straight after logging out which was 3.55ish,i have other 10p 20p spins someone did on my account but thought the bigger amounts have most relevance, reason balance is saying 0.05 is thats what they left her with after withdrawing £150 from a £550 balance, she spins 20p 40p spins max, wasnt tired as they said as she looks after her sick aunt so had plenty of sleep before getting ready for her 2ish hr drive as they said she was tired🤔no quite the opposite, but got the £150 thought no probs she logged back in later that morning having a cuppa with her seriously ill aunt, and was horrified to see the £400 gone, she managed to log in quick and get these transactions screenshot as after she had done so her account was blocked 5 minutes later, yes she plays roulette and her favourite blackjack, but usually plays other site for that, but to get out of paying saying she was spinning 100spins on SLOTS yes slots, when shes ever so carefull in putting her stake mainly to 20p but also quite often 40p,sorry about this huge read but when you get shafted by a gaming company for what it seams like daring to withdraw £150,so its like there not getting there 400 they have for a rainy day just say they spun it and block account, which i believe and has to be there total outcome they decided on, if anyone could advise on this i would be very grateful, as its a disgusting practice on there part. Stay away from this site if you value your cash, stay safe people.
 

Gavashy

Newbie member
Joined
Sep 20, 2021
I use them a fair a bit never had an issue with them, one of the top bingo sites tbh, You got screen shots of them saying this, or screenshots of game transactions and account transactions should show that £400 was taken out manually or show she did indeed lose it her self?, can not see why they would just randomly take her remaining balance unless it was tied to a bonus or something
Be so careful i thought they were fine was with them for a very long while too, if you build a balance withdraw in full i would strongly advise, stay safe.
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
Be so careful i thought they were fine was with them for a very long while too, if you build a balance withdraw in full i would strongly advise, stay safe.
yeah not sure what the full story is with your mrs but can you be 100% she did not do it? and has anyone else got access to her account, If a casino wanted to "steal" her money they would of just took it out and not down some random £100 spins on her account. I would suggest you fill in a PAB to see if you can get to the bottom of it, Buzz bingo are a highly respected and well know bingo/casino group I would find it surprising if they did do this over a few £100s. You can also take it up with
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https://www.casinomeister.com/forums/tickets/categories/pab-new.2/create
 

MarcoEnergy

EnergyCasino Representative
Joined
Mar 15, 2018
As you see by the times, my crappy screenshot hid the 3x£100spins a 95 spun a 4.50 spin and yep a 30p spin, as you can see her remaining balance was spun/stolen, from i think it says 6.54,thing is she wasnt online then she set off to look after her sick aunt straight after logging out which was 3.55ish,i have other 10p 20p spins someone did on my account but thought the bigger amounts have most relevance, reason balance is saying 0.05 is thats what they left her with after withdrawing £150 from a £550 balance, she spins 20p 40p spins max, wasnt tired as they said as she looks after her sick aunt so had plenty of sleep before getting ready for her 2ish hr drive as they said she was tired🤔no quite the opposite, but got the £150 thought no probs she logged back in later that morning having a cuppa with her seriously ill aunt, and was horrified to see the £400 gone, she managed to log in quick and get these transactions screenshot as after she had done so her account was blocked 5 minutes later, yes she plays roulette and her favourite blackjack, but usually plays other site for that, but to get out of paying saying she was spinning 100spins on SLOTS yes slots, when shes ever so carefull in putting her stake mainly to 20p but also quite often 40p,sorry about this huge read but when you get shafted by a gaming company for what it seams like daring to withdraw £150,so its like there not getting there 400 they have for a rainy day just say they spun it and block account, which i believe and has to be there total outcome they decided on, if anyone could advise on this i would be very grateful, as its a disgusting practice on there part. Stay away from this site if you value your cash, stay safe people.
@Gavashy - I hope you get to the source of the problem which IMO would only happen if you conduct an respectful dialogue with the support team which should be willing to help you out and provide any plausible statements together with factual proof to clarify such irregularity which seems a bit dodgy under my eyes. Make sure to provide as much evidence as possible.

As @ESCJAMIE - this could be a third party usage scenario, a simple bonus matter, or what you delineated. Nevertheless, you should proceed with reporting this.

Good luck!

Marco from Energy
 

Gavashy

Newbie member
Joined
Sep 20, 2021
@Gavashy - I hope you get to the source of the problem which IMO would only happen if you conduct an respectful dialogue with the support team which should be willing to help you out and provide any plausible statements together with factual proof to clarify such irregularity which seems a bit dodgy under my eyes. Make sure to provide as much evidence as possible.

As @ESCJAMIE - this could be a third party usage scenario, a simple bonus matter, or what you delineated. Nevertheless, you should proceed with reporting this.

Good luck!

Marco from Energy
Thing is there customer service team are saying the same on both occasions, *the team" have looked into it and came to there decision that it was spun by your mrs, tho they will have all records of yrs of play and see how extremely unusual this would be, im ranting🤦‍♂️makes you so angry that a company so big can shaft and steal from you just because they can is so infuriating, the customer service there is like they cannot be bothered to be honest, just dont play there guys/gals its not safe✌️
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
Thing is there customer service team are saying the same on both occasions, *the team" have looked into it and came to there decision that it was spun by your mrs, tho they will have all records of yrs of play and see how extremely unusual this would be, im ranting🤦‍♂️makes you so angry that a company so big can shaft and steal from you just because they can is so infuriating, the customer service there is like they cannot be bothered to be honest, just dont play there guys/gals its not safe✌️
Just fill out a PAB or use any other services if you think you got a case. Also Im surprise they spoke to you as you are not the account holder.

Theres no no cost or harm in you getting to the bottom of this but Id stop talking to them as they Cleary not helping you.
 

Gavashy

Newbie member
Joined
Sep 20, 2021
yeah not sure what the full story is with your mrs but can you be 100% she did not do it? and has anyone else got access to her account, If a casino wanted to "steal" her money they would of just took it out and not down some random £100 spins on her account. I would suggest you fill in a PAB to see if you can get to the bottom of it, Buzz bingo are a highly respected and well know bingo/casino group I would find it surprising if they did do this over a few £100s. You can also take it up with
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https://www.casinomeister.com/forums/tickets/categories/pab-new.2/create
Hi she is so careful in choosing her stake in slots as i say its 20p or 40p,shes to clever😍lol, it was her 1st withdrawal from the site since she joined a long time ago, as you can see by the times there saying yes she did withdraw but only after spinning those spins thats a big fat no and times prove it, but as they have said twice case closed"how very thorough "Not, and she's only one with access to her account, i did think what a huge company to do such a thing, but sad truth is they have over a pittance to them £400,who would you suggest she complain to (easiest route) as never had to do anything like this before, thanks for your message was great info, just the mrs and me are a little (green) when comes to these matters thanks for reading.
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
Have
Hi she is so careful in choosing her stake in slots as i say its 20p or 40p,shes to clever😍lol, it was her 1st withdrawal from the site since she joined a long time ago, as you can see by the times there saying yes she did withdraw but only after spinning those spins thats a big fat no and times prove it, but as they have said twice case closed"how very thorough "Not, and she's only one with access to her account, i did think what a huge company to do such a thing, but sad truth is they have over a pittance to them £400,who would you suggest she complain to (easiest route) as never had to do anything like this before, thanks for your message was great info, just the mrs and me are a little (green) when comes to these matters thanks for reading.
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Gavashy

Newbie member
Joined
Sep 20, 2021
Also have more 10p spins screenshot which were between the time that she was logged out about 3pages,also sorry what is a PAB? Tia
 
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