hi all. found your site and thought it was very informative. i have a question though. i was recently playing at Platinum Play and i deposited $100. i went through that and decided to put in $40 more. i won a bit and thought i would withdraw $50. i played some more and lost so i put back the $50 i withdrew. after a while of playing i actually won some money and the next thing i know the casino security wanted some info, i.e. drivers license/phone bill/credit card info. so i made pics, (pdf) of the info and sent it to them. then they needed the infor made clearer so i did that. then they wanted the infor sent to them in jpeg format instead of pdf so i downloaded a program and did that. ive been locked out of Platinum Play for about a month now. i called the number of Platinum Play in canada and the rep said that i should recieve an email the following day. he also said there is a security charge. that was 2 weeks ago and still no email or infor about why i was locked out. i asked them what else i needed to do i.e. passport photo etc to prove who i was and no reply. if anyone can help my acct number for Platinum Play is: *snip*. I dont think i did anything wrong and i had played through the amount of bets i had to in order to withdraw some money. i have all the emails Platinum sent me. any help would be GREATLY appreciated. THANK YOU!!!! wayne
Last edited by a moderator:
