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Hi all, my first time posting!

Discussion in 'Introduce yourself! (New Members)' started by elaina333, Oct 13, 2011.

    Oct 13, 2011
  1. elaina333

    elaina333 Full Member PABnoaccred

    calif usa
    I have played online for many years and am now experiencing some concerns regarding a casino and my recent withdrawal. The casino in question is Rushmore, and I have always enjoyed playing there and never had any
    problems. I withdrew funds a few weeks ago and have received information they are having problems with wire
    transfers to my bank (bank of america). They suggested I open an acct. with Citibank, I did that and sent the
    banking info. no response from them at all regarding the status of my account. I sent several emails and all ignored.
    I went to live chat and asked a question about my withdrawal but Alex said sorry my shift has ended I must leave, your withdrawal is approved last week (I already knew that) now 8-10 business days to wait. I ask about the non response to
    emails and my only means to commuicate ws live chat , Alex responds correct, sorry my shift is over have a good day.
    What? Why did he even answer my chat and why wasn't I transferred to another rep??
    Anyway, I just wanted to vent to someone and ask if anyone is having problems with Rushmore and what in the world is happening with them? I tried to send private message to rep and they are not accepting emails as they are too full of emails.
    Any feed back appreciated, I kinda have a little uncomfortable feeling hope I am wrong :(
  2. Oct 13, 2011
  3. bb28

    bb28 Meister Member

    Customer Service
    Hi and welcome to the forum. :)

    There are other complaints with Rushmore listed on the forum similar to yours. You can do a search for Rushmore and find them.

    That was some rude customer service that you were in the receipt of, wasn't it? Just cutting you off like that was beyond rude. I suspect they are getting tired of fielding calls from customers such as yourself who aren't getting their wires when promised and they just don't want to deal with it as their hands are tied.
  4. Oct 14, 2011
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    House-Husband and Casino Advisor
    Bexhill on sea, England
    Like bb28 said, the Rushmore group (who used to be pretty darn good), have gone down the toilet the last year or so. :(
    You will find many complaints about slow payment from their casinos around the forum, which is one of the main reasons I stopped promoting them on my website.
    The chances are you WILL get paid eventually, if they can find a way to do it.

    If they don't, or you run out of patience, you can Pitch-A-Bitch:
    This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
    Before you start, make sure the casino in question is NOT in the Rogue Pit or on the No Can Do list.

    To submit your PAB, click here: Pitch-A-Bitch
    Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

    Welcome to the best gambling forum on the net! :thumbsup:
  6. Oct 14, 2011
  7. jod5413

    jod5413 Is That Better?

    having a good time doing anything
    somewhere on the planet
    Hi Elaina, and welcome to Casinomeister! Like BB and KK said, lots of recent problems people are dealing with. Hopefully they will get their act together and get folks paid. About the PAB, if you think you are going to want to pursue one, it is best not to post and to follow the proper path, PMing the rep here is the first step. You can find the rep under I-gaming reps on top. Good luck!
  8. Oct 14, 2011
  9. elaina333

    elaina333 Full Member PABnoaccred

    calif usa
    I think I will be holding of on pab

    I will wait before I post anything on pab, I am hoping they read these and will honor their comittments to their players.
    I did try to pm Louise but the email is full and Rushmore is not accepting anymore right now lol
    Wonder what that means?? :) I am so dissapointed I played there for years after seeing them as an accredited site and did not think to check back before depositing again.
    Thank you all for your imput.
  10. Nov 4, 2011
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Hi elaina333

    I hope the Rushmore issue has been resolved by now.

    And welcome to the forum :thumbsup:

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