hi all and can anyone pleeeease help

[patrina]

Pat at 32 Red is without a doubt a True Class Act...damn I miss getting to play at 32 Red.... Really wish they would come back to the US market...

100% so true.

 

[same_old]

The casino may well have been asking for documents and stalling for time in order to find out if they had a credit card thief.

You know players are not the only ones that get ripped off by stolen credit cards...

No requirement for a picture ID... So you don't need a passport with a picture to leave or enter the country? How about when you open a bank account, no picture ID? So, I guess the police in your country just take your word as to who you are and where you live? Now that would be nice.

That's just it Lotso, here in the great land of AUS you dont need photo ID- all you need is what they call 100 points worth of ID, certain amount of documentation accounts for points, and if you can gather enough information on yourself with documents then that is fine to say open a bank account, open a phone account ( this is what my sister did in my name, got some of my bank statements and other things relating to me and was able to open a phone account in my name).
for example if you produce a licence its worth 70 points and medicare card is worth 50 points, so all i need to do is take that to a bank and im right to open a account.
It is best to have photo ID and is very easy to obtain, such as a ID card or a 18+ card for ppl over 18 ( for kiddies that look young and want to party).
A-lot of Aussies do not have photo ID though, crazy I know.

 

[happygobrokey]

get that id, send it in, sweet talk them. get your account reopened, and promise you have found other methods to make deposits. THEN, make a deposit using that same card, and i'll bet dollars to donuts it goes through yet again, whereupon you call bullshit and prove they are just out to take take take and renege on paying out wherever they get a glimmer of an opening to do so. good luck

 

[chuchu59]

Player was dead wrong in using another person's credit card and should not have been paid. The casino made a stupid move in asking for documentation which implied that they were willing to pay. So whatever reason the casino now gives for not paying is irrelevant as they promised to pay on receipt of docs. End of story.

 

[munchiemoo]

to vynal weatherman

the credit card was not stolen!!!!!!!!!!!!!! it was my f***ing sisters!!!!!!!!!
there was no request for the money to be returned. we have different surnames as im married.
what makes you so special and knowledgable to so confidently accuse me of something you know fa about?

 

[Mr. Mel B]

Question?

Did you register the credit card used in the card holder's name or your own name?

 

[chuchu59]

the credit card was not stolen!!!!!!!!!!!!!! it was my f***ing sisters!!!!!!!!!
there was no request for the money to be returned. we have different surnames as im married.
what makes you so special and knowledgable to so confidently accuse me of something you know fa about?

Cool down munchie. VWM is very knowledgeable in this area and has tons of experience with casinos especially MG. Whatever it is, the casino must come up with a better explanation as to why they arent paying. Well, they messed it up by saying the wrong thing.

 

[lots0]

the credit card was not stolen!!!!!!!!!!!!!! it was my f***ing sisters!!!!!!!!!

So how was the casino supposed to know that?
You even state you and your sister have different last names...

So I guess the casino was just supposed to be mind readers.... "OK.... this person using someone else's credit card, is not a thief... The tea leaves tell me it is the persons sister's credit card and the sister says it's OK...

Get real...

The casino was just covering it's own butt by asking for docs, once they figured out munchie was using someone else's credit card.

And I'll bet the wording of the email from the casino did not state specifically that munchie WOULD be paid upon receipt of the docs... I'll bet it was more like , "We need to review your documents before we make a decision to pay out."... I say this as I just don't see any casino tying it's self down to making a payment no matter what documents the player provides... Especially since there would be a concern that the player maybe using a stolen credit card.

I personally have lost tens of thousands of dollars (when dollars were worth something) because of people using stolen credit cards (about 1/2 of those "stolen" credit cards that cost me money were stolen from and by family members)...
I have no sympathy what so ever for someone that does not play by the rules.

 

[patrina]

the credit card was not stolen!!!!!!!!!!!!!! it was my f***ing sisters!!!!!!!!!
there was no request for the money to be returned. we have different surnames as im married.
what makes you so special and knowledgable to so confidently accuse me of something you know fa about?

Was this a pre paid reloadable card? If it is, doesn't mastercard promote that people should buy these for there family members so they have access to cash instead of carrying actual cash? You see it on commercials all the time. Munchiemoo, does your sister have you listed as a user, or do you guys live in the same home? There may be a way around this. If she had listed you as a user or you guys live in the same home, isn't that allowed? I mean, common law spouses do it all the time, and even if two girls lived together (not meaning you & your sister) who's to say they are not a common law couple that both use the same card? By the way, I reload my moms card for her all the time and she reloads mine. I dont know if this is relevant but just in case...If your sisters credit card company gives you guys something to state it was an allowed purchase...?
Patrina

 

[Casinomeister]

Hi Munchiemoo,

Welcome to the forum. Please read the forum guidelines and rules that Vortran sent you as a PM. If you have a legitimate complaint, there are many i-Gaming reps that can help you out. Jackpot Factory is the one you need to contact:
https://www.casinomeister.com/forums/members/

Worst case scenario - Pitch a Bitch.

One of the purposes of this forum is to solve problems. They way to solve problems is to use the resources that are available to you and/or ask questions. Sorry I didn't see this thread earlier but it was in the introduction forum.

 

[DemonUK]

I know we all like to check that little box 'I agree to the T&C', but online casinos are one family of organisations where you really must read them. On the subject of photo id. If the casino does not include a statutory declaration with photo 'stuck on' in the list of acceptable photo ids, then that is up to them. While I do feel sorry for you, the casino have stuck to their T&C and you haven't.

I have never seen any casino T&Cs which do not include the statement, 'if the name on the CC does not match the casino acct holders name all winnings will be void and deposit returned'.

One other thing, most casino set a timescale for you returning your documents, if you don't return them or at least contact them within the stated timescale they will void your winnings also and return your deposit and yes it will be in the T&C.

Maybe the rep on here will try and sort it out, but from what I can see they have only followed the rules which you have agreed to, unfortunately ignorance of the rule cannot be used as a defence.

 

[footdr]

SOME CASINO GROUPS WILL ALLOW USING SOMEONE ELSES CARD

I registered a card that was in my husbands name at one casino group and attempted to deposit. It was intercepted by the casinos security department. They advised I needed a copy of his DL and letter or permission before they would process the transaction.

Another group asked for same information but did it after making the deposits and requesting a withdrawal. After providing the info, no problem getting paid.

Maybe because it was my husbands and not a friend?

But if you can provide copies of friends DL, proof of address copy of credit card and a faxed letter from your friend giving permission and your friend signs a charge transaction statement; then I think you should be paid.

Technically, the software should not let you register the card to begin with or the charge shouldn't have gone through to begin with, since the names didn't match. Since they let the transactions go through then I think they should allow your friend to submit verifying documentation. When you register a card the software is suppose to verify the information. Upon doing so, you will either get an error message or a message, "your card has been successfully registered(something to that effect). Would they have refunded the deposits if you lost?
(Both of the casino groups I mention are Microgaming but not Jackpot factory)

 

[patrina]

This isn't really relevant to munchies thread but I wanted to add something about Mastercards new pre paid cards. I go to Money Mart (cheque cashing etc) and reload mine and my mothers loadable cards all the time. Yesterday, I went to do this and the girl behind the desk told me Mastercard has sent a note to them stating no one else can load anyone elses card anymore. I can understand some of their reasoning behind this, security etc. but what about those who are disabled and cant get out to do this? Mastercard needs to add a clause of authorization that would allow someone else to use their card for certain purposes. This would solve alot of problems. They could give certain permissions or something and I think they should let the actual cardholder give authorization at any time (of course this should be a secured procedure) there are alot of people that have problems with this, they need to use their partners cards or a family members, and then when they do, problems arise. Something needs to be done about this. Just my two cents, whatever it's worth.
Patrina

 

[Jackpot Factory]

Reply from David Brickman at the Jackpot Factory

Hi everyone,

David Brickman, Jackpot Factory Spokesman here.

Regarding this thread, we have very clear terms of use which prohibit this activity. Yes, this case might be harmless when the user has permission, but the idea of using someone elses credit card at the casino is problematic for a few reasons and cannot be tolerated.

The first is an issue of fraud. We cant have someone depositing with a credit card not in their name and then asking for the money via check or another method. It opens the casino to large amounts of fraud. Another reason is its against eCOGRA rules, and as our casinos are approved by eCOGRA, we must comply with their regulations.

I appreciate everyone who made positive comments about the Jackpot Factory Group and All Jackpots Casino. We are an honest and fair casino and those who play with us can vouch for this. I am sure well get some of the same people telling their horror stories in response to my post but most of them are cases which happened a long time ago, and which we apologized for. Unfortunately, we also make mistakes sometimes, but we always come forward with an honest response.

All the best,

David Brickman
Jackpot Factory Spokesman

 

[RobWin]

Hi everyone,

David Brickman, Jackpot Factory Spokesman here.

Regarding this thread, we have very clear terms of use which prohibit this activity. Yes, this case might be harmless when the user has permission, but the idea of using someone else’s credit card at the casino is problematic for a few reasons and cannot be tolerated.

The first is an issue of fraud. We can’t have someone depositing with a credit card not in their name and then asking for the money via check or another method.

So then make out the check to the name of the person whose name was on the credit card then and the same one you accepted the deposit from in the first place...

It opens the casino to large amounts of fraud. Another reason is it’s against eCOGRA rules, and as our casinos are approved by eCOGRA, we must comply with their regulations.

Exactly where in the "eCOGRA GENERALLY ACCEPTED PRACTICES (eGAP)
Approved 26 September 2007" is the rule stated...as I have just spent the past 45 minutes going back thru and re-reading these "GENERALLY ACCEPTED PRACTICES" (as they are not really rules), but practices, and I could not find where this statement is mentioned ?

I appreciate everyone who made positive comments about the Jackpot Factory Group and All Jackpots Casino. We are an honest and fair casino and those who play with us can vouch for this. I am sure we’ll get some of the same people telling their horror stories in response to my post but most of them are cases which happened a long time ago, and which we apologized for. Unfortunately, we also make mistakes sometimes, but we always come forward with an honest response.

All the best,

David Brickman
Jackpot Factory Spokesman

 

[RobWin]

Brickman ?

 

[RobWin]

Bump !!!!

 

[SeattleSinner]

The fact that the casino took the deposits is grounds alone for getting the funds. You can bet that if she lost those deposits they would not be refunded, regardless of it not being her credit card. This is just an example of AllJackpots using a loophole and jerking around a customer to avoid payment. The casino may have a right to request documentation in regards to fraud protection. But once the credit card has been verified as being used with permission there is no excuse for denied payment. Stay away from these crooks at all costs.

 

[kauphy]

So how was the casino supposed to know that?
You even state you and your sister have different last names...

So I guess the casino was just supposed to be mind readers.... "OK.... this person using someone else's credit card, is not a thief... The tea leaves tell me it is the persons sister's credit card and the sister says it's OK...

Get real...

The casino was just covering it's own butt by asking for docs, once they figured out munchie was using someone else's credit card.

And I'll bet the wording of the email from the casino did not state specifically that munchie WOULD be paid upon receipt of the docs... I'll bet it was more like , "We need to review your documents before we make a decision to pay out."... I say this as I just don't see any casino tying it's self down to making a payment no matter what documents the player provides... Especially since there would be a concern that the player maybe using a stolen credit card.

I personally have lost tens of thousands of dollars (when dollars were worth something) because of people using stolen credit cards (about 1/2 of those "stolen" credit cards that cost me money were stolen from and by family members)...
I have no sympathy what so ever for someone that does not play by the rules.

gezzzzz lighten up would you she was new and did,nt know i did this with my moms card on fl and they got it right away. i,ve played at this casino and never had a promble with them but they should have gotten that she was using someone c-card othen then her own right away and i do belive that had she not won they never would have said anything

 

[Antonia1953]

All Jackpots

I have been getting the run around treatment from All Jackpots since February 17th. They owe me a total of $5550. First, they made seven requests for a copy of my license, which they already had on file, however, I wasn't concerned because I thought they were just updating their records. I sent seven faxes and seven emails with attached scan. Didn't hear anything until yesterday. They said my license was expired and could not process my withdrawal until it was renewed. They have my checking, cc, previous identification and all my deposits, which they didn't have a problem taking. I have never had a problem with them, so have tried to keep an open mind, but it looks like I was mistaken. I cannot get the license renewed overnight. I live in a rural community and license are only issued the second Friday in a month. If I get the chance, I will go to Jackson before then. While waiting for the money they owe me, I will be filing a complaint with eCogra. In fact, I plan on doing so today.

 

[mandyjoi]

They should pay............

While I have never really liked those casinos, this seals the deal. Last year a friend of mine won while playing at Trident casino. She did not have access to any US approved pay out methods, so they deposited her winnings into my eco account. Of course we both had to send in about a million documents, consent forms, and waivers, they went out of their way to pay her and they did it in a timely fashion. This is how casinos should act. They certaintly go out of their way to take your deposits, we should expect the same type of service for pay outs.

I have also ,for the most part, had wonderful service from the Grande Prive Group. Word to the wise.......get a pre-paid visa such as all-access. It makes depositing simple. Also, use ACH for cash-outs if at all possible as it is MUCH faster than a check. I have been waiting over 3 weeks for a check in the amount of $1,200.00 from Big Dollar (also Grande Prive), but received my Bella Vegas ACH in 2 days.

~Mandy

 

[vinylweatherman]

the credit card was not stolen!!!!!!!!!!!!!! it was my f***ing sisters!!!!!!!!!
there was no request for the money to be returned. we have different surnames as im married.
what makes you so special and knowledgable to so confidently accuse me of something you know fa about?

I didn't pick up on this till recently (sorry), I was NOT accusing YOU of anything, you had explained your story (I am known here for often taking posts at face value UNTIL there is evidence to the contrary, and this means I am sometimes ending up "helping" fraudulent players UNTIL they are exposed - which usually happens once Max or Bryan get involved). I was saying what the CASINO's security department probably suspected you of. At Jackpot Factory, there is a lack of communication between the CS and accounts (Inexia).
The casino probably has no evidence to disprove your story either, and it seems that at first CS entertained the idea that it was OK to pay you, provided you were able to show that you had used the card with the full permission of the owner. It seems you were able to do this, and to the satisfaction of the CS, however, it looks like the faceless bureaucrats at "security" vetoed the deal anyway, and were probably going to do this whatever story and supporting documentation you provided.
While you WERE in the wrong, because you didn't get permission to use this other card BEFORE depositing with it, the casino have made a real mess of this by indicating that you would be paid (back to the borrowed card of course as per their withdrawal rules, unless the card is not part of the OCT scheme, in which case it would be by check), because of this, the casino CANNOT use the breach of terms (using the card) as reason for non-payment, they have to demonstrate that they can reasonably reject your documentation as proof that you had permission to use the card.

Casinos DO allow players to borrow a depisit method from another party, and also for spouses to have more than one account between them, but the important thing is to get full permission from the casino IN WRITING before going ahead, as this is essentially an agreed variation from the standard terms and conditions. There are casinos that will flatly refuse, others that may allow this variation in some circumstances, and a few that really are not too bothered, and will ban the accounts from future bonuses if they look like "bonus abuse" accounts rather than spouses, or relatives, sharing a PC or address.