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hi all and can anyone pleeeease help

Discussion in 'Casino Complaints - Non-Bonus Issues' started by munchiemoo, Feb 10, 2008.

    Feb 10, 2008
  1. munchiemoo

    munchiemoo Dormant account

    Occupation:
    self employed
    Location:
    australia
    hi all,
    i'm munchiemoo and this is my first visit.
    i don't think there is much i can do but i'm going to explain my situation as best i can and hope for the best.
    about 5 weeks ago i joined up with a casino, one i believe with a good reputation.
    anyway what happened is that i used someone else's credit card, with permission, and then i had a win.
    i had made 8 deposits of $100 usd and on my last deposit i won over $7000 usd.
    because i was new to this i was unaware that you couldn't use someone else's card.
    after my win my account was locked. when i found out why i provided letters of proof that i had permission to use the card.
    i was then told that financial department had approved letters but i was not to use them again and i had to provide photo id.
    as i don't have photo id i provided a statuary declaration with my photo on it. this was not approved so i have been in the process of getting photo id.
    for over 4 weeks i was getting the run around from support staff, via phone and email, that financial department had still not made a decision. i asked if my account would be ok until i provided photo id and was told yes.
    but this was not so as a few days ago i received an email saying that the money deposited had been returned to the card and my account closed and i could not have my winnings.
    first of all why have they let 8 deposits go through if this cant be done, and second i know that they would never of returned that $800 if i hadn't won.
    it took financial department over 4 weeks to decide to return this money, and i believe this is how long it took them to work out a way not to pay me.
    now they say because the money has been returned, not including the win obviously, that the case is closed as is my account and thats the end of it.
    can i do anything at all? i have threatened legal action with no sucsess and feel they have won.
    i made a huge error in using another card but i really feel the casino has been extremely unfair and unjust.
    can anyone help or offer advise as i would very much appreciate both.
    munchiemoo :confused::mad:
     
  2. Feb 10, 2008
  3. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    What was the casino you played at...no need to keep it secret now...
     
  4. Feb 10, 2008
  5. munchiemoo

    munchiemoo Dormant account

    Occupation:
    self employed
    Location:
    australia
    reply

    it is alljackpots casino
     
    1 person likes this.
  6. Feb 10, 2008
  7. GGW Laurie

    GGW Laurie Dormant account webmeister

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    ............i have used my daughters bank card before but got permission from the casino first. if they have returned the money to the other parties account then your probably out of luck id venture to say. that sucks....sorry.........
     
    2 people like this.
  8. Feb 10, 2008
  9. munchiemoo

    munchiemoo Dormant account

    Occupation:
    self employed
    Location:
    australia
    do you think that this casino has done the right thing?
    or only done whatever needed to avoid a payout?
     
  10. Feb 10, 2008
  11. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    That's what I was afraid you were going to say...personally I think you're shit out of luck...theres been a lot of threads posted here at casinomeister lately regarding this lame ass bunch...sorry I could not give you a better outlook on your situation...

    http://www.casinomeister.com/forums...mg-20000-weekender-tournament.html#post217843

    http://www.casinomeister.com/forums...2-jackpot-factory-group-stuff.html#post216993

    http://www.casinomeister.com/forums...jackpot-factory-slow-payments.html#post190688
     
    1 person likes this.
  12. Feb 10, 2008
  13. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    You answered your own question there munchiemoo...sorry to say...
     
    1 person likes this.
  14. Feb 10, 2008
  15. munchiemoo

    munchiemoo Dormant account

    Occupation:
    self employed
    Location:
    australia
    is the fortune lounge group ok?

    i have now been using one of fortune lounges casinos, are these guys ok?
    as i'm really uncertain of any after my experience
     
  16. Feb 10, 2008
  17. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Me personally...I've been playing with them now for about 4-5 years I guess and have never had a single issue with them or for that matter any issue with the Grand Prive Group either...
     
    2 people like this.
  18. Feb 10, 2008
  19. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
    I dont want to burst any bubbles here, but when you signed up with Alljackpots there is a section that states you can only deposit using your own funds, ie Credit card.

    This falls under fraud and you being in Australia also falls under some money Laundering laws.

    I have played at Alljackpots and can say my own personal experience with them has been nothing short of Proffesional.
    Paid fast, had to send my ID in and was verified with 48 hours, customer support is can be lacking but when you pump out promotions then it will be busy.

    A-LOT of casino's abide by this aswell not only alljackpots, we also need to think from the casino's popint of view here, they can also get in big trouble for taking these payments.
    And before we start by saying well why did they accept the payment in the first place 8-times, all new applications get checked over by the operators to make sure everything looks legit, you would have signed up and prolly made those 8 deposits before the operator could actually see that you deposited using someone elses card, the protocol for a casino in this case is to return the funds to the credit card and in some caese close your account.

    I really do feel for you here as you have actually won HEAPS of money , but this money was not really yours to begin with

    You should have just opened the account in your friends name, but you play (provided you got there permission of course).
     
    1 person likes this.
  20. Feb 10, 2008
  21. mysticjoz

    mysticjoz Senior Member

    Occupation:
    disabled~ (still capable of being pretty darn stub
    Location:
    somewhere... over the rainbow!
    This is a list of "ok" places to play... at least Casinomeister and all will fight for your rights if you run into a problem... But I would always contact support regarding that specific situation prior to depositting with someone elses card (permission or not)...
    And look at it this way,, at least you got the deposits back.. some Rogue would have locked you out and kept the money.. :mad:http://www.casinomeister.com/casinos.php
     
    2 people like this.
  22. Feb 10, 2008
  23. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
     
    2 people like this.
  24. Feb 10, 2008
  25. munchiemoo

    munchiemoo Dormant account

    Occupation:
    self employed
    Location:
    australia
    re quotes

    thanks i agree 100% it was my money!
    and i did not even request a withdrawal, they were just scared i might. i actually had it up to 12,000 usd, i had decided to withdraw between 7 - 8 thousand, but they did not know this
     
  26. Feb 10, 2008
  27. munchiemoo

    munchiemoo Dormant account

    Occupation:
    self employed
    Location:
    australia
    to same old

    please explain how this is not my money, and they approved my letters of permission. they also assured me that my account balance of over $8,000 usd would stay in my account until i provided photo id, which i am in the process of getting my licence, and they have not kept their word.
    and they only refunded the money finally after over 4 weeks because it was the only solution someone finally came up with to avoid paying me
     
  28. Feb 10, 2008
  29. pevangel

    pevangel Meister Member

    Occupation:
    inside sales
    Location:
    FLORIDA USA
    i am so sorry but they are very strict at this casino group i have cashed out with them, of course i had to provide legal documentation, they dot their I's and cross their T's and really you can not blame them. i cashed out after providing my documentation and they sent me a gift basket. i hope you get this resolved.

    good luck
    pevangel
     
  30. Feb 10, 2008
  31. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
     
    1 person likes this.
  32. Feb 10, 2008
  33. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    Well on a Happy Note
    Welcome to the forum Munchiemoo.
    I think I would of just put the acct om the card holders name and went with it.
    Alljackpots I have never had a problem with them.
    Is this something new about them that I should know about?
    I will have to keep an eye out.
    Thanks

    Again
    Welcome to the forum Munchiemoo.

    [​IMG]
     
    1 person likes this.
  34. Feb 10, 2008
  35. lots0

    lots0 Banned User - troll posts - flaming PABnonaccred

    Occupation:
    I do nothing productive
    Location:
    Hell on Earth
    That is easy to do... You broke the rules... You did not legitimately win.

    The casinos have the T&C's there for a reason, they are the rules the casinos and the punters play by.

    If alljackpots, would have paid you they would have been breaking money laundering laws, in your home country and in the country the casino is licensed in.

    In my mind there are a couple of questions...

    One, why use someone else's credit card when you did not have too??? You could have made other arrangements to deposit in the casino, under your own name.

    Two, why don't you have picture ID? Every Industrialized Country in the world today requires by law that adults have a government issued picture ID, in todays world not having a picture ID is reason enough to hold you in jail for a few days... Till they find out who you are... I would not expect any online payment processor to accept any form of ID other than a government issued picture ID card.

    You can't really expect the casino to pay you... When you have ignored and tried to get around some of the most important rules they have... In my opinion your lucky the casino returned the deposit.

     
    1 person likes this.
  36. Feb 10, 2008
  37. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Just wrap Quote tags around the text that you want to quote...it looks like a memo pad in the tool field in the reply box...
     
  38. Feb 10, 2008
  39. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!

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