hi all and can anyone pleeeease help

munchiemoo

Dormant account
Joined
Feb 8, 2008
Location
australia
hi all,
i'm munchiemoo and this is my first visit.
i don't think there is much i can do but i'm going to explain my situation as best i can and hope for the best.
about 5 weeks ago i joined up with a casino, one i believe with a good reputation.
anyway what happened is that i used someone else's credit card, with permission, and then i had a win.
i had made 8 deposits of $100 usd and on my last deposit i won over $7000 usd.
because i was new to this i was unaware that you couldn't use someone else's card.
after my win my account was locked. when i found out why i provided letters of proof that i had permission to use the card.
i was then told that financial department had approved letters but i was not to use them again and i had to provide photo id.
as i don't have photo id i provided a statuary declaration with my photo on it. this was not approved so i have been in the process of getting photo id.
for over 4 weeks i was getting the run around from support staff, via phone and email, that financial department had still not made a decision. i asked if my account would be ok until i provided photo id and was told yes.
but this was not so as a few days ago i received an email saying that the money deposited had been returned to the card and my account closed and i could not have my winnings.
first of all why have they let 8 deposits go through if this cant be done, and second i know that they would never of returned that $800 if i hadn't won.
it took financial department over 4 weeks to decide to return this money, and i believe this is how long it took them to work out a way not to pay me.
now they say because the money has been returned, not including the win obviously, that the case is closed as is my account and thats the end of it.
can i do anything at all? i have threatened legal action with no sucsess and feel they have won.
i made a huge error in using another card but i really feel the casino has been extremely unfair and unjust.
can anyone help or offer advise as i would very much appreciate both.
munchiemoo :confused::mad:
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
What was the casino you played at...no need to keep it secret now...
............i have used my daughters bank card before but got permission from the casino first. if they have returned the money to the other parties account then your probably out of luck id venture to say. that sucks....sorry.........
 

munchiemoo

Dormant account
Joined
Feb 8, 2008
Location
australia
do you think that this casino has done the right thing?
or only done whatever needed to avoid a payout?
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
it is alljackpots casino

That's what I was afraid you were going to say...personally I think you're shit out of luck...theres been a lot of threads posted here at casinomeister lately regarding this lame ass bunch...sorry I could not give you a better outlook on your situation...

https://www.casinomeister.com/forums/threads/mg-20000-weekender-tournament.22817/

https://www.casinomeister.com/forum...-jackpot-factory-group-on-the-stuff-or.22742/

https://www.casinomeister.com/forums/threads/jackpot-factory-slow-payments.20305/
 

munchiemoo

Dormant account
Joined
Feb 8, 2008
Location
australia
is the fortune lounge group ok?

i have now been using one of fortune lounges casinos, are these guys ok?
as i'm really uncertain of any after my experience
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
i have now been using one of fortune lounges casinos, are these guys ok?
as i'm really uncertain of any after my experience

Me personally...I've been playing with them now for about 4-5 years I guess and have never had a single issue with them or for that matter any issue with the Grand Prive Group either...
 

same_old

Dormant account
webmeister
PABaccred
Joined
Mar 4, 2007
Location
Australia
I dont want to burst any bubbles here, but when you signed up with Alljackpots there is a section that states you can only deposit using your own funds, ie Credit card.

This falls under fraud and you being in Australia also falls under some money Laundering laws.

I have played at Alljackpots and can say my own personal experience with them has been nothing short of Proffesional.
Paid fast, had to send my ID in and was verified with 48 hours, customer support is can be lacking but when you pump out promotions then it will be busy.

A-LOT of casino's abide by this aswell not only alljackpots, we also need to think from the casino's popint of view here, they can also get in big trouble for taking these payments.
And before we start by saying well why did they accept the payment in the first place 8-times, all new applications get checked over by the operators to make sure everything looks legit, you would have signed up and prolly made those 8 deposits before the operator could actually see that you deposited using someone elses card, the protocol for a casino in this case is to return the funds to the credit card and in some caese close your account.

I really do feel for you here as you have actually won HEAPS of money , but this money was not really yours to begin with

You should have just opened the account in your friends name, but you play (provided you got there permission of course).
 

mysticjoz

Senior Member
Joined
Apr 10, 2007
Location
somewhere... over the rainbow!
i have now been using one of fortune lounges casinos, are these guys ok?
as i'm really uncertain of any after my experience

This is a list of "ok" places to play... at least Casinomeister and all will fight for your rights if you run into a problem... But I would always contact support regarding that specific situation prior to depositting with someone elses card (permission or not)...
And look at it this way,, at least you got the deposits back.. some Rogue would have locked you out and kept the money.. :mad:https://www.casinomeister.com/accredited-casinos/
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I dont want to burst any bubbles here, but when you signed up with Alljackpots there is a section that states you can only deposit using your own funds, ie Credit card.

This falls under fraud and you being in Australia also falls under some money Laundering laws.

How is it fraud when she has provided them with what she says is "a statuary declaration with my photo on it" , That is total BS on the casinos part...I can borrow my buddy's Credit Card or ATM Card and walk into any B & M casino in the world and play there and win and they will pay me my winnings...they could give a rats ass where the money came from as long as you are in their casino playing...

I have played at Alljackpots and can say my own personal experience with them has been nothing short of Proffesional.
Paid fast, had to send my ID in and was verified with 48 hours, customer support is can be lacking but when you pump out promotions then it will be busy.

You're definitely one of the lucky ones there same old, considering all the threads here at casinomeister now about all the folks that are having such a hard time trying to get their money paid to them now...

A-LOT of casino's abide by this aswell not only alljackpots, we also need to think from the casino's popint of view here, they can also get in big trouble for taking these payments.

How can the casino get in big trouble and by whom can they get in big trouble...example: I can take my wifes credit card and go thru the self check out lane at any store that has the self check out lanes...no problem...hell I've even used it where the cashier at the grocery store didn't even question the fact that my name may or may not have been trish...:lolup:

And before we start by saying well why did they accept the payment in the first place 8-times, all new applications get checked over by the operators to make sure everything looks legit, you would have signed up and prolly made those 8 deposits before the operator could actually see that you deposited using someone elses card, the protocol for a casino in this case is to return the funds to the credit card and in some caese close your account
The issue didn't come up about the eight (8) deposits but only when she went to cash out...I would bet the F*****g Farm that they would not have stopped her from making more deposits if she had not cashed out...what cha want to bet on that...

I really do feel for you here as you have actually won HEAPS of money , but this money was not really yours to begin with

Oh but it was her money that she had won using the money that her friend let her borrow, right...I let you borrow $100.00 to go into a B & M casino to play and then you win a jackpot while you are in there and they say to you...same old, I'm sorry buddy but since Rob let you borrow the money to come in here and play on we will have to void your winnings because it really was not your money that you were playing with...sorry same old !!
 

munchiemoo

Dormant account
Joined
Feb 8, 2008
Location
australia
re quotes

thanks i agree 100% it was my money!
and i did not even request a withdrawal, they were just scared i might. i actually had it up to 12,000 usd, i had decided to withdraw between 7 - 8 thousand, but they did not know this
 

munchiemoo

Dormant account
Joined
Feb 8, 2008
Location
australia
to same old

please explain how this is not my money, and they approved my letters of permission. they also assured me that my account balance of over $8,000 usd would stay in my account until i provided photo id, which i am in the process of getting my licence, and they have not kept their word.
and they only refunded the money finally after over 4 weeks because it was the only solution someone finally came up with to avoid paying me
 

pevangel

Meister Member
Joined
Mar 23, 2005
Location
FLORIDA USA
i am so sorry but they are very strict at this casino group i have cashed out with them, of course i had to provide legal documentation, they dot their I's and cross their T's and really you can not blame them. i cashed out after providing my documentation and they sent me a gift basket. i hope you get this resolved.

good luck
pevangel
 

same_old

Dormant account
webmeister
PABaccred
Joined
Mar 4, 2007
Location
Australia
How is it fraud when she has provided them with what she says is "a statuary declaration with my photo on it" , That is total BS on the casinos part...I can borrow my buddy's Credit Card or ATM Card and walk into any B & M casino in the world and play there and win and they will pay me my winnings...they could give a rats ass where the money came from as long as you are in their casino playing...


yes I do see she did provided them with sufficent evidence of permisson, in munchiemoo's post I do see that Alljackpots said they would keep her funds in her account until munchiemoo provided photo ID.
when you are talking about using your friend or girlfirend's card and you could just use it at will in a B & M or supermarket, this is true, however when it is made aware that the card being used is not in the players name, then the casino does have to act accordingly.





You're definitely one of the lucky ones there same old, considering all the threads here at casinomeister now about all the folks that are having such a hard time trying to get their money paid to them now...


Agreed, I only spoke of my personal experience with them and it has been more than satisfactory, a little slow in customer service but they emailed me stating this was due to a high volume of promotions etc. In my own personal experience with casino promotions it can be very daunting and time consuming for the organisation as players go through the promo's with a fine tooth comb and in pours the emails,phone calls back and fourth.

( robwin, could you please direct me to a thread where alljackpots didnt pay and they were clearly in the wrong :) )




How can the casino get in big trouble and by whom can they get in big trouble...example: I can take my wifes credit card and go thru the self check out lane at any store that has the self check out lanes...no problem...hell I've even used it where the cashier at the grocery store didn't even question the fact that my name may or may not have been trish...:lolup:

Well I may have jumped the gun again here , Depending on the laws of the country that holds the Alljackpots label they are required to hold this information for auditing purposes.
all information has to be in the account holders name bank account's, credit cards and web wallets, it is cutting a fine line.



The issue didn't come up about the eight (8) deposits but only when she went to cash out...I would bet the F*****g Farm that they would not have stopped her from making more deposits if she had not cashed out...what cha want to bet on that...

Thats probably when they found out that the credit card wasn't actually in her name, when she went for the withdrawals and did there normal routine check before processing the payment, so I was wrong when I said an operator checks the new applications manually.
I do agree with you that she could have kept making deposits without them taking any notice ( until she requested a withdrawal).


P.S- how do I multi quote ??
 

BingoT

Nurses love to give shots
Joined
Dec 16, 2004
Location
Hartford,Ct
Well on a Happy Note
Welcome to the forum Munchiemoo.
I think I would of just put the acct om the card holders name and went with it.
Alljackpots I have never had a problem with them.
Is this something new about them that I should know about?
I will have to keep an eye out.
Thanks

Again
Welcome to the forum Munchiemoo.

Expired Image
 

lots0

Banned User - troll posts - flaming
Joined
Jun 3, 2006
Location
Hell on Earth
munchiemoo said:
please explain how this is not my money

That is easy to do... You broke the rules... You did not legitimately win.

The casinos have the T&C's there for a reason, they are the rules the casinos and the punters play by.

If alljackpots, would have paid you they would have been breaking money laundering laws, in your home country and in the country the casino is licensed in.

In my mind there are a couple of questions...

One, why use someone else's credit card when you did not have too??? You could have made other arrangements to deposit in the casino, under your own name.

Two, why don't you have picture ID? Every Industrialized Country in the world today requires by law that adults have a government issued picture ID, in todays world not having a picture ID is reason enough to hold you in jail for a few days... Till they find out who you are... I would not expect any online payment processor to accept any form of ID other than a government issued picture ID card.

You can't really expect the casino to pay you... When you have ignored and tried to get around some of the most important rules they have... In my opinion your lucky the casino returned the deposit.

AllJackPots T&C's said:
6.1 We may refuse to register you as a player at any or all of the Casinos or elect to de-register, exclude or suspend you as a player from a Casino at any time, for any reason or for no reason whatsoever.
6.2 You acknowledge that we have no obligation whatsoever to provide you with prior notice of our decision to refuse, de-register, exclude or suspend you as a player, nor are we required to furnish you with any reasons for such decisions.
6.3 If we de-register, exclude or suspend you from a Casino, we shall have the unlimited right to:
6.3.1 withhold payment to you of any contested funds, whether such funds are deposits, refunds, bonuses, free monies, Casino credits, payouts or the like;

6.3.2 exclude you from any other Casino that is affiliated with the Jackpot Factory group of casinos;
6.3.3 establish the specific criteria with which you must comply in order to be allowed access to the Casino (and your account, if applicable); and
6.3.4 furnish information about you to law enforcement agencies (if the reason for such termination, de-registration, exclusion or suspension was fraud or some other form of illegal misconduct), collection agencies and/or intra-group casino databases. You hereby irrevocably authorize us to do so in our absolute discretion.
6.4 In the case of suspected or fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment), we reserve the right to block a user's account, reverse any pay-out made and recover any winnings.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
They are certainly guilty of stringing this player along in the hope of being paid. They made the player go to all that trouble, when all along the breach was so serious that the only expected course of action was to refund the money to the "stolen" credit card. Had the session resulted in a LOS, they would STILL have had to return the money if the owner of the card asked for it back on the basis that they did NOT authorise it's use.

Two, why don't you have picture ID? Every Industrialized Country in the world today requires by law that adults have a government issued picture ID, in todays world not having a picture ID is reason enough to hold you in jail for a few days... Till they find out who you are... I would not expect any online payment processor to accept any form of ID other than a government issued picture ID card.

Not here in the UK. We have TWO possible government issued picture ID's, but both are voluntary. A few people can not even GET one of them if they are deemed to ill to be allowed to drive, which may well mean they cannot travel because no-one will give them insurance.
Some local authorities also issue forms of picture ID, as do some companies (buses, trains, etc). ALL these are voluntary.

The government DO seem to want to introduce a general ID card, but don't want to pay for it, yet seek to dictate how it is issued, what extra (unnecessary for ID purposes) information it will hold, and do not even want the card holder to have the legal right to even SEE the information held about them and accessed by the authorities through the card.
This has ensured the idea dies a lingering death, with little chance of it ever happening (at least not anywhere near an election:rolleyes:).
 

same_old

Dormant account
webmeister
PABaccred
Joined
Mar 4, 2007
Location
Australia
They are certainly guilty of stringing this player along in the hope of being paid. They made the player go to all that trouble, when all along the breach was so serious that the only expected course of action was to refund the money to the "stolen" credit card. Had the session resulted in a LOS, they would STILL have had to return the money if the owner of the card asked for it back on the basis that they did NOT authorise it's use.



Not here in the UK. We have TWO possible government issued picture ID's, but both are voluntary. A few people can not even GET one of them if they are deemed to ill to be allowed to drive, which may well mean they cannot travel because no-one will give them insurance.
Some local authorities also issue forms of picture ID, as do some companies (buses, trains, etc). ALL these are voluntary.

The government DO seem to want to introduce a general ID card, but don't want to pay for it, yet seek to dictate how it is issued, what extra (unnecessary for ID purposes) information it will hold, and do not even want the card holder to have the legal right to even SEE the information held about them and accessed by the authorities through the card.
This has ensured the idea dies a lingering death, with little chance of it ever happening (at least not anywhere near an election:rolleyes:).


In the last 24 hours I have thought a lot more about this and agree with you V/W- they shouldn't have strung her along and asked for these documents if they weren't going to entertain paying her.

Alljackpots either should have said straight away account is closed and deposits refunded and thats it,but they didn't!!.

They accepted this and offered methods for her to send them idenification to get the process moving, Alljackpots also said the funds would remain in the account untill the documents were recieved and verified, once again if they said this then it's on the intention to pay the customer.

Munchiemoo- I think you should keep at this as I feel you do have a case.
Contact Alljackpots again and once again explain your story and kindly refer them to this thread.
If you haven't gotten a response from them and you exhausted all avenue's then PAB.


Overall though you are in the wrong with signing up and depositing using a credit card that is not in your name.
lesson learned and I'm sure not one you are going to do again in a hurry.

If you do not have a credit card or just dont want to use your own for online purposes, you can get a Debit card from ANZ-bank that is a VISA card with full access to the internet, It only costs a flat fee of $5 a month for use, no puchase fees or anything like that.
It's great I have one and all the casino's accept it fine.
Good thing about it is I can only spend the funds I put on the card, you cannot overdraw.
food for thought!!
 

lots0

Banned User - troll posts - flaming
Joined
Jun 3, 2006
Location
Hell on Earth
The casino may well have been asking for documents and stalling for time in order to find out if they had a credit card thief.

You know players are not the only ones that get ripped off by stolen credit cards...

No requirement for a picture ID... So you don't need a passport with a picture to leave or enter the country? How about when you open a bank account, no picture ID? So, I guess the police in your country just take your word as to who you are and where you live? Now that would be nice.
 

patrina

Dormant account
Joined
Mar 30, 2007
Location
Ontario, Canada
Hey there, I dont really have alot of advice to give on this one but I think they should pay you. I know it's probably in the t&c's that you cannot use someone elses card but I feel they could of cut you some slack you being a new player and all, just my feelings.

I have a similiar experience. My mom comes to my home to play cause she doesn't have a computer. For a long time she played on my account, then she got her own pre paid card and still played on my accounts. She won some money and then that's where the problem came in. This was at 32 Red and I have to tell you they were pretty cool about it. We had to send copies of both our ID's and both our cards, and she got her money, with no problems BUT they could of said "Too Bad" They didn't and that was really cool. We didn't know at the time either that your not supposed to do this, and explained so. Now when my mom wants to play, I go to my daughters room, register her, her own casino accounts, and also, now I make sure to read all t&c's The thing is not every casino is the same or has the same leniency. We happened to screw up a bit at a solid casino so got a break. It's real sad that this happened to you, that's quite a bit of cash and personally I would be devastated. Anyway, I just wanted to share my similiar experience, good luck to you, in the future.
-Patrina
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Hey there, I dont really have alot of advice to give on this one but I think they should pay you. I know it's probably in the t&c's that you cannot use someone elses card but I feel they could of cut you some slack you being a new player and all, just my feelings.

I have a similiar experience. My mom comes to my home to play cause she doesn't have a computer. For a long time she played on my account, then she got her own pre paid card and still played on my accounts. She won some money and then that's where the problem came in. This was at 32 Red and I have to tell you they were pretty cool about it. We had to send copies of both our ID's and both our cards, and she got her money, with no problems BUT they could of said "Too Bad" They didn't and that was really cool. We didn't know at the time either that your not supposed to do this, and explained so. Now when my mom wants to play, I go to my daughters room, register her, her own casino accounts, and also, now I make sure to read all t&c's The thing is not every casino is the same or has the same leniency. We happened to screw up a bit at a solid casino so got a break. It's real sad that this happened to you, that's quite a bit of cash and personally I would be devastated. Anyway, I just wanted to share my similiar experience, good luck to you, in the future.
-Patrina

Pat at 32 Red is without a doubt a True Class Act...damn I miss getting to play at 32 Red....:thumbsup: Really wish they would come back to the US market...
 
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