Normally you read good stories about Herogaming, not this one. Clear breach of law.
TO EVERYONE READING THIS, LET ME BE CLEAR LEGALLY BASED ON MGA LAW of 2004, WHICH IS STILL VALID UNTILL NEW GAMING LAW 2018, YOU DO NOT HAVE TO PROVIDE A REASON FOR EXCLUSION. THEIR IS NO DEFINITION IN MGA LAW OR PUBLICLY KNOWN POLICY/ JURISPRUDENCE ON MGA SITE OF THE MEANING OF THE WORD. WHEN THERE IS NOT SUCH EXPLANATION A BROAD MEANING APPLIES, IN EVERY LAW, WHICH MEANS EVERY CLOSURE!!!!! YOU DON'T HAVE TO STATE GAMBLING PROBLEMS!!
ALSO THUS ON EVERY REOPENING THEY NEED TO APPLY 7 DAYS WAITING.
THEREFORE A LOT OF RESPONSIBLE GAMING POLICIES IN CASINO TERMS CANNOT UPHOLD EITHER SINCE THEY BREACH THE LAW!
DON'T LET THEM TELL YOU OTHERWISE. LEGALLY YOU HAVE THE RIGHT TO UPHOLD YOUR CLAIM. READ art 43 of MGA!
My story.
I had an exclusion at Casino heroes and was able to write up at Betser while excluded of their license by saying exclusion of Casino Heroes. They say at the time my closure was not stated as gamble problems, but ofcourse it was to me, even when not stated.
I see a TREND in casino communication by the way, they immediately throw this line in the first response:
"After investigating your account thouroughly we decide not.... this is our final decision"
They do not give you arguments which uphold legally, they simply ignore your fair arguments, although the bad casino do!
Did they all get the same communication course? Hahahahaha -
Well Herogaming should lose some credits here at Casinomeister since they don't apply their MGA license law, which says:
1) Header financial protection of players (not responsible gaming) and then Art 43.1 you exclude from the LICENSE.
You don't have to give a REASON for exclusion in this article.
The bad licensees like EVERYMATRIX ( who never respond to your complaint) explain this rule that you need to indicate you have gambling problems. I see people saying this on CM forum many times as well, But this is written NOWHERE in MGA rules!!! And now HEROGAMING says so as well, but can not give a LAW based opinion about this. THEY CHOSE not to answer anymore, that states they don't have arguments and are wrong !!!
You exclude from THE LICENSE if you decide to exclude no REASON has to be given. So every other casinobrand should lock the new account immediately after writing up!!!
2) then herogaming says to me: you are correct if you want to reopen your account on casino heroes instead of Betser, then 7 waiting days apply. But by saying that I refer again to art 43 now 2 and 3 which CLEARLY says at a LICENSE! So if not preventing from writing up on the LICENSE a waiting period of 7 days applies to ALL casino's of their License.
Then Herogaming says their term:
8.7
Any self-exclusion request would be valid for the brand you are currently a member of (for example CasinoHeroes.com) only and does not include other sites operated by us.
This term clearly contradicts the MGA law which says LICENSE and which says EXCLUSION not self exclusion.
All casino's who say you need to say you have gambling problems are most of the time LEGALLY INCORRECT.
Beside from the MORAL aspects of letting you write up ofcourse knowing you excluded at another brand of theirs.
The good casino's prevent you from writing up on the start!!
So HEROGAMING check your legally procedures and most of all the MORAL procedures! Do you think this is FAIR PLAY?
HEROGAMING I dare you here to provide in this discussion law based arguments please how, you can uphold this? So easy not to reply anymore..
Casinomeister, HEROGAMING does not apply MGA ruling!
Ps I'll send a message to the rep personally so he reads this.
Greetz!!!
TO EVERYONE READING THIS, LET ME BE CLEAR LEGALLY BASED ON MGA LAW of 2004, WHICH IS STILL VALID UNTILL NEW GAMING LAW 2018, YOU DO NOT HAVE TO PROVIDE A REASON FOR EXCLUSION. THEIR IS NO DEFINITION IN MGA LAW OR PUBLICLY KNOWN POLICY/ JURISPRUDENCE ON MGA SITE OF THE MEANING OF THE WORD. WHEN THERE IS NOT SUCH EXPLANATION A BROAD MEANING APPLIES, IN EVERY LAW, WHICH MEANS EVERY CLOSURE!!!!! YOU DON'T HAVE TO STATE GAMBLING PROBLEMS!!
ALSO THUS ON EVERY REOPENING THEY NEED TO APPLY 7 DAYS WAITING.
THEREFORE A LOT OF RESPONSIBLE GAMING POLICIES IN CASINO TERMS CANNOT UPHOLD EITHER SINCE THEY BREACH THE LAW!
DON'T LET THEM TELL YOU OTHERWISE. LEGALLY YOU HAVE THE RIGHT TO UPHOLD YOUR CLAIM. READ art 43 of MGA!
My story.
I had an exclusion at Casino heroes and was able to write up at Betser while excluded of their license by saying exclusion of Casino Heroes. They say at the time my closure was not stated as gamble problems, but ofcourse it was to me, even when not stated.
I see a TREND in casino communication by the way, they immediately throw this line in the first response:
"After investigating your account thouroughly we decide not.... this is our final decision"
They do not give you arguments which uphold legally, they simply ignore your fair arguments, although the bad casino do!
Did they all get the same communication course? Hahahahaha -

Well Herogaming should lose some credits here at Casinomeister since they don't apply their MGA license law, which says:
1) Header financial protection of players (not responsible gaming) and then Art 43.1 you exclude from the LICENSE.
You don't have to give a REASON for exclusion in this article.
The bad licensees like EVERYMATRIX ( who never respond to your complaint) explain this rule that you need to indicate you have gambling problems. I see people saying this on CM forum many times as well, But this is written NOWHERE in MGA rules!!! And now HEROGAMING says so as well, but can not give a LAW based opinion about this. THEY CHOSE not to answer anymore, that states they don't have arguments and are wrong !!!
You exclude from THE LICENSE if you decide to exclude no REASON has to be given. So every other casinobrand should lock the new account immediately after writing up!!!
2) then herogaming says to me: you are correct if you want to reopen your account on casino heroes instead of Betser, then 7 waiting days apply. But by saying that I refer again to art 43 now 2 and 3 which CLEARLY says at a LICENSE! So if not preventing from writing up on the LICENSE a waiting period of 7 days applies to ALL casino's of their License.
Then Herogaming says their term:
8.7
Any self-exclusion request would be valid for the brand you are currently a member of (for example CasinoHeroes.com) only and does not include other sites operated by us.
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This term clearly contradicts the MGA law which says LICENSE and which says EXCLUSION not self exclusion.
All casino's who say you need to say you have gambling problems are most of the time LEGALLY INCORRECT.
Beside from the MORAL aspects of letting you write up ofcourse knowing you excluded at another brand of theirs.
The good casino's prevent you from writing up on the start!!
So HEROGAMING check your legally procedures and most of all the MORAL procedures! Do you think this is FAIR PLAY?
HEROGAMING I dare you here to provide in this discussion law based arguments please how, you can uphold this? So easy not to reply anymore..
Casinomeister, HEROGAMING does not apply MGA ruling!
Ps I'll send a message to the rep personally so he reads this.
Greetz!!!