Here is my xmas bonus from The Gaming Club (bellerock group)

[just play]

I can't believe I received so much!!!

Eat, drink and be merry this festive season as you celebrate the year's end with family and friends. The Gaming Club wishes you all the best for this well-deserved break.

Season's Greetings from our family to yours! We hope that 2007 brings you all the good things you deserve.

Winning wishes,



Promotions Manager
The Gaming Club Online Casino

There was no bonus in the email, so I went and logged into the casino, nope, nada, nothing.

That Matt is the best promotions manager ever

 

[winbig]

They could have at least saved face by not mentioning "Promotions" in the email.

 

[mikepipe]

i will uninstall the bellerock casinos. Now.

 

[just play]

oh also didn't get anything from Roxy Palace or Golden Reef

But I am a very new player at these 2 places, so I wasn't expenting anything, but I do find something strange....Jackpot Factory sent me through snail mail $10 free, it was a cute xmas card. I think I deposited once there maybe a year ago, that's what you call GOOD CUSTOMER SERVICE.

Kuddos to Jackpot Factory!!!

 

[just play]

They could have at least saved face by not mentioning "Promotions" in the email.

That was the only casino I have been playing at for the last year or so...I've spent a lot of money with them too.

 

[Mousey]

I received the exact same Xmas greeting from Lucky Nugget. And the same big fat zero in my account.

 

[Addisyn]

These casinos would be wise to remember the old adage, "You have to spend money to earn money. " Your VIP members need to coddled Promotions Manager. You are asking for their loyalty. I think they deserve a bit of that from you as well in the form of a nice Christmas bonus!

 

[chuchu59]

I can't believe I received so much!!!






There was no bonus in the email, so I went and logged into the casino, nope, nada, nothing.

That Matt is the best promotions manager ever

They can still make amends for this by crediting you with a bonus on 1 Jan, 2007. Didnt the casino promise 2007 will bring you the good things you deserve. Is it a hint of things to come. Well, I am an optimist.

 

[just play]

They can still make amends for this by crediting you with a bonus on 1 Jan, 2007. Didnt the casino promise 2007 will bring you the good things you deserve. Is it a hint of things to come. Well, I am an optimist.

 

[just play]

Of course I replied to their email and asked them if they had a clue.......here is my response..........

Thank you for emailing Belle Rock Entertainment.

We understand that you are frustrated with the Promotional material, kindly be advised that we have escalated the matter to our Promotional Department for review.

The Customer Service Department will receive feedback regarding this matter by the 28th of December 2006.

Please accept out sincerest apologize for any inconvenience this may have caused, we appreciate your patience and understanding during this time.

kindly be advised that you still have time until the 26th of December 2006 to make your deposit and claim for Seasons Greetings 55 Promotion.

kindly note our vision at Belle Rock Entertainment is to be the players' choice in online gambling, and our commitment to our players is to consistently bring you the most entertaining gaming experience, the most exciting promotions and the most secure, best-regulated play available.

As a Player at any of our Online Casinos you will benefit from:

Constant variety and more ways to win.

Cash-back points for the bets you place, regardless of whether you win or lose.

We are pleased to inform you that we have also combined some tips which may improve your game play.

For more information on these tips please see the link below:

www.bellerockentertainment.com/casino-games/index.asp

Belle Rock Entertainment wishes you and your family a Happy Holidays.

Should you require any further assistance, feel free to contact us, as we are available 24 hours a day, 7 days a week for your convenience.

Kind regards,

Jade
Entertainment Executive

I just wanted to highlight this one paragraph kindly be advised that you still have time until the 26th of December 2006 to make your deposit and claim for Seasons Greetings 55 Promotion.

That promotion was buy $75 and get $55.....my bonus for months on weekends before Christmas were buy $75 get $75......so on Christmas they offered me LESS money!!!!

kindly note our vision at Belle Rock Entertainment is to be the players' choice in online gambling

They have a real good sense of humor at least.

 

[chuchu59]

Of course I replied to their email and asked them if they had a clue.......here is my response..........




I just wanted to highlight this one paragraph kindly be advised that you still have time until the 26th of December 2006 to make your deposit and claim for Seasons Greetings 55 Promotion.

That promotion was buy $75 and get $55.....my bonus for months on weekends before Christmas were buy $75 get $75......so on Christmas they offered me LESS money!!!!

kindly note our vision at Belle Rock Entertainment is to be the players' choice in online gambling

They have a real good sense of humor at least.

Aww, c'mon. Where did ya expect their X'mas bonuses to come from? Pinching your $20 and seeming very generous in the process.

 

[just play]

Aww, c'mon. Where did ya expect their X'mas bonuses to come from? Pinching your $20 and seeming very generous in the process.

It's funny that they want me to wait until the 28th before they can answer me...."all of their people are on holiday" is what I was told.

Ya, ok, whatever Bellerock

 

[just play]

Received my "answer" today........

Thank you for emailing Belle Rock Entertainment.



Kindly be advised that our Promotions Department have advised the following regarding promotion 9434 “Seasons Greetings 55”:

Please note that the bonus offered was not a “Christmas” bonus but rather a “Seasons Greetings” bonus.



Although this bonus was a lesser offer, the bonuses preceding this one have usually been “Buy $50 Get $50 Free”; and for the weeks of December the bonus amounts offered have been increasing.



The Promotions Department extends their apologies that you were not happy with this bonus; however, they have not had many other complaints regarding this bonus offer.



Should you remain an active player at our casino, our innovative Promotions Department will be sure to keep you up to date with all the fantastic current promotions you will be eligible to claim and receive.



We would like to remind you that the King Cashalot Progressive jackpot is sitting on over $1.5 Million; this is the perfect opportunity to become a Millionaire!!



We thank you for your continued patronage.



Should you require any further assistance, our friendly service is available 24 hours a day, 7 days a week for your convenience.



Kindest Regards,





Meegan

Entertainment Executive

The Promotions Department extends their apologies that you were not happy with this bonus; however, they have not had many other complaints regarding this bonus offer.

Ya, I'm sure they have not had many other complaints, they probably had thousands!!!!!

 

[AussieDave]

The Promotions Department extends their apologies that you were not happy with this bonus; however, they have not had many other complaints regarding this bonus offer.

Ya, I'm sure they have not had many other complaints, they probably had thousands!!!!!

IMHO we as players have to wear some fault in why the majority of casinos basically treating players like crap, not to mention their loyal customers badly.

Having been around since the early days, I've witnessed a decline in the following areas:

* Customer services (rude and arrogant)
* Increase in play thru (old days 4x (MG) now 30x)
* Marketing ploys that are misleading
* Appreciation to loyal players all but gone
* Birthdays and so forth ignored

Not to mention an increase in some establishments that feel it's ok to alter T&C's after accepting deposits. Poor excuses for withholding winnings & closing accounts.

IMHO we've said to casino that wish to treat us like this, it's OK, keep bending us over, in fact we'll save you the trouble and bend over for you!

With the dodgy shit some of these places have attempted to pull over the years, have we, as a community ever conducted a boycott? Not that I can remember.

Action is the only way to force change, anything else is just hot air!

 

[soflat]

Belle Rock's bonuses have been pretty good lately. They had a couple buy 75 get 75 in December. And even buy 75 get 55 is nothing to sneeze at.

 

[just play]

Belle Rock's bonuses have been pretty good lately. They had a couple buy 75 get 75 in December. And even buy 75 get 55 is nothing to sneeze at.

My point was.......right before Christmas they offer $20 LESS then they were offering me before.

Also, if you remember (if you took those bonuses buy 75 get 75) they weren't being credited for 12 hours or more. ("They were having technical problems" all through the month of December, how convienent) When before their bonuses were always credited within 2 hours.