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Here is my xmas bonus from The Gaming Club (bellerock group)

Discussion in 'Online Casinos' started by just play, Dec 25, 2006.

    Dec 25, 2006
  1. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA
    I can't believe I received so much!!!




    There was no bonus in the email, so I went and logged into the casino, nope, nada, nothing.

    That Matt is the best promotions manager ever :D
     
    1 person likes this.
  2. Dec 25, 2006
  3. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    :lolup:


    They could have at least saved face by not mentioning "Promotions" in the email.
     
  4. Dec 25, 2006
  5. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    i will uninstall the bellerock casinos. Now.
     
  6. Dec 25, 2006
  7. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA
    oh also didn't get anything from Roxy Palace or Golden Reef :(

    But I am a very new player at these 2 places, so I wasn't expenting anything, but I do find something strange....Jackpot Factory sent me through snail mail $10 free, it was a cute xmas card. I think I deposited once there maybe a year ago, that's what you call GOOD CUSTOMER SERVICE.

    Kuddos to Jackpot Factory!!! :thumbsup:
     
  8. Dec 25, 2006
  9. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA
    :lolup:


    That was the only casino I have been playing at for the last year or so...I've spent a lot of money with them too.
     
  10. Dec 25, 2006
  11. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    I received the exact same Xmas greeting from Lucky Nugget. And the same big fat zero in my account. :p
     
  12. Dec 25, 2006
  13. Addisyn

    Addisyn Dormant account

    Occupation:
    Retired
    Location:
    Underground Sewer Access
    These casinos would be wise to remember the old adage, "You have to spend money to earn money. " Your VIP members need to coddled Promotions Manager. You are asking for their loyalty. I think they deserve a bit of that from you as well in the form of a nice Christmas bonus!
     
  14. Dec 25, 2006
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    They can still make amends for this by crediting you with a bonus on 1 Jan, 2007. Didnt the casino promise 2007 will bring you the good things you deserve. Is it a hint of things to come. Well, I am an optimist.
     
  16. Dec 25, 2006
  17. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA


    :lolup:
     
  18. Dec 25, 2006
  19. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA
    Of course I replied to their email and asked them if they had a clue.......here is my response..........


    I just wanted to highlight this one paragraph kindly be advised that you still have time until the 26th of December 2006 to make your deposit and claim for Seasons Greetings 55 Promotion.

    That promotion was buy $75 and get $55.....my bonus for months on weekends before Christmas were buy $75 get $75......so on Christmas they offered me LESS money!!!!

    kindly note our vision at Belle Rock Entertainment is to be the players' choice in online gambling

    They have a real good sense of humor at least.
     
  20. Dec 26, 2006
  21. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Aww, c'mon. Where did ya expect their X'mas bonuses to come from? Pinching your $20 and seeming very generous in the process.
     
  22. Dec 26, 2006
  23. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA
    It's funny that they want me to wait until the 28th before they can answer me...."all of their people are on holiday" is what I was told.

    Ya, ok, whatever Bellerock :rolleyes:
     
  24. Dec 27, 2006
  25. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA
    Received my "answer" today........


    The Promotions Department extends their apologies that you were not happy with this bonus; however, they have not had many other complaints regarding this bonus offer.

    :lolup: Ya, I'm sure they have not had many other complaints, they probably had thousands!!!!!
     
  26. Dec 27, 2006
  27. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    IMHO we as players have to wear some fault in why the majority of casinos basically treating players like crap, not to mention their loyal customers badly.

    Having been around since the early days, I've witnessed a decline in the following areas:

    * Customer services (rude and arrogant)
    * Increase in play thru (old days 4x (MG) now 30x)
    * Marketing ploys that are misleading
    * Appreciation to loyal players all but gone
    * Birthdays and so forth ignored

    Not to mention an increase in some establishments that feel it's ok to alter T&C's after accepting deposits. Poor excuses for withholding winnings & closing accounts.

    IMHO we've said to casino that wish to treat us like this, it's OK, keep bending us over, in fact we'll save you the trouble and bend over for you!

    With the dodgy shit some of these places have attempted to pull over the years, have we, as a community ever conducted a boycott? Not that I can remember.

    Action is the only way to force change, anything else is just hot air!
     
  28. Dec 27, 2006
  29. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    Belle Rock's bonuses have been pretty good lately. They had a couple buy 75 get 75 in December. And even buy 75 get 55 is nothing to sneeze at.
     
  30. Dec 27, 2006
  31. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA

    My point was.......right before Christmas they offer $20 LESS then they were offering me before.

    Also, if you remember (if you took those bonuses buy 75 get 75) they weren't being credited for 12 hours or more. ("They were having technical problems" all through the month of December, how convienent) When before their bonuses were always credited within 2 hours.
     

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