Help with Winner.com Withdrawal

[ollylucas]

Yes - quite infuriating - i feel I'm releasing on here and biting my tongue when i speak with them, so please forgive me!

On three occasions too whilst playing blackjack - i had 3 or 4 hands in play and when it was about to deal it would crash. I have a poor internet connection at the time, but these games would just vanish. Ive noticed other casinos reload the game and actual show you the final hands - now if i lost, fair enough, at least i got to see which hands beat me. With Winner - nothing, just a big loss of funds.

I hope people find these messages and stay away from Winner.com

I notice Winner spend a lot of money with Google Adwords trying to get business, same with Facebook - funny that i own a Web Development company, this does have its advantages.

 

[chayton]

Your best bet is to remain polite and yet persistent. I was reading on askgamblers about a case where it took them almost a YEAR of messing around to pay a player less than $3K. Not good.

 

[ollylucas]

Well spoke to them - i had to log in, withdraw the funds myself, log back out - they then closed the account and it seems to have worked this time. Also got this email:

Thank you for playing at winner.

We have received your withdrawal request for the total amount of £12,000.00.

Please be advised that your transaction request code is: 604xxxx.

Please note that we reserve the right to refund money by way of any payment method through which you have deposited, up to the total amount you deposited, in accordance with international banking regulations.

Sincerely,

winner Finance Team


Hopefully a positive email for once.

If i get this money within a week or two i will take back anything negative towards winner and put it down to experience and an error after all at their end! Possibly

 

[chayton]

If i get this money within a week or two i will take back anything negative towards winner and put it down to experience and an error after all at their end! Possibly

hmmmm well I wish you lots of luck. Keep us posted.

 

[3jokers]

A good sign is that Winner offer NetEnt games now which means they have to obey to NetEnts high standards. If they continue with slow payments/no payments they could lose the right to offer NetEnt games. Hopefully you get your money soon.

 

[dunover]

Here are the next two emails i have received:

Good day to you.

We are writing this email regarding an update about the on-going issue with the processing of your funds.

As explained by our Manager, this matter is considered an isolated case which requires further investigation from our Technical department. As much as we would want to provide a specific timeframe we also do not want to establish any false expectations about it.

The most that Customer Services can do is to send regular follow-ups as what is being done by the Manager handling this case.

The error originates from the manual processing of your funds. Regardless of any method, be it via card or bank transfer or whatsoever, the error still persists. This technical error is the main concern of the Technical department now. This is more complicated as the account has already been self-excluded so we cannot provide any alternative solution that you can do on your end to withdraw the funds.
We also want this to be resolved as soon as possible however given the fact that we only wait for the investigation to be completed we are also unable to proceed further.

We are continuously asking for your patience in this matter.

Again we apologise for the inconvenience in this matter.


Should you have any questions or concerns, please do not hesitate to contact the winner.co.uk Support Team.

Email: sports@winner.co.uk

Toll Free:
Phone:
+44-800-0662-410

International:
+6327567876


Best regards,
winner.co.uk Team

followed by this at 5am:

We are writing you this email regarding your withdrawal related concern.

We have received a response from our management and that we will contact you soon over the phone and discuss how we can sort this matter.

We sincerely apologize for all the inconvenience this has caused you.

Rest assured that we are aware of your concern and that we are working hand-in-hand to resolve this.

Your patience is very much appreciated.

Please be advise to keep your phone line open within today so that we can process a phone call.

Thank you.



I presume that this is to offer me a cheque, that won't arrive! We will see. Be more shocked if i even receive a call today!

The bit I highlighted is total bullcrap. 'Manual Handling' so that's a convoluted way of saying 'someone f*cked-up.' Well, they can jolly well unf*ck it too. Then again, that's if you believe this spiel.
SE doesn't complicate anything at all. It just means YOU can't access the account, there's little to stop CS looking into it or manually entering alternative payment details into their system to their processor, at your behest over the phone.
It seems they may have done this now as they've run out of excuses. If this was an accredited site you'd have a CS/rep bending over backwards to speedily arrange alternative payment method, and with expediency too.
I hope they pay you shortly, and don't feel the need to say nice things on here and be forgiving AFTER you've been paid, because it simply ain't good enough and gives the wrong impression to readers.
WINNER CASINO SHOULD BE AVOIDED!

 

[vinylweatherman]

Well spoke to them - i had to log in, withdraw the funds myself, log back out - they then closed the account and it seems to have worked this time. Also got this email:

Thank you for playing at winner.

We have received your withdrawal request for the total amount of £12,000.00.

Please be advised that your transaction request code is: 604xxxx.

Please note that we reserve the right to refund money by way of any payment method through which you have deposited, up to the total amount you deposited, in accordance with international banking regulations.

Sincerely,

winner Finance Team


Hopefully a positive email for once.

If i get this money within a week or two i will take back anything negative towards winner and put it down to experience and an error after all at their end! Possibly

Which is EXACTLY what you wanted in the first place.

Notice how they have repeatedly used your self exclusion as a reason why other methods can no longer be tried, like you logging in and changing your preferred method of withdrawals.

You will just have to sit tight for now.

However, if it starts to look like they are stalling again, just ask them politely to hurry it up as you are anxious to get this resolved before the new UK rules come into effect on Oct 1st because you are worried that this might make it harder for them to complete the payment.

If they say the UK rules will not stop them from taking your custom, politely believe them, and ask them to hurry it along so that you may play again.

If paid, you can then tell them that you are just waiting for the mandatory seal to appear on their website before you will make a further deposit as you are worried that YOU will get into trouble for playing at a site without a licence. (It will never appear, they can wait whilst YOU stall for weeks on end over your next deposit, which will be after they agree to lift your self exclusion).

It's likely that they WILL be forced out of the UK, by Playtech, who will find itself under scrutiny over whether operators in "black markets" are able to use it's software.

 

[Vegasbum]

By self excluding yourself you are telling the casino they will NOT have a chance to win back their money. So it really does not matter to them if you are not happy. I of course wish you luck but might be a long battle ahead. I hope not.

 

[stokes]

Well spoke to them - i had to log in, withdraw the funds myself, log back out - they then closed the account and it seems to have worked this time. Also got this email:

Thank you for playing at winner.

We have received your withdrawal request for the total amount of £12,000.00.

Please be advised that your transaction request code is: 604xxxx.

Please note that we reserve the right to refund money by way of any payment method through which you have deposited, up to the total amount you deposited, in accordance with international banking regulations.

Sincerely,

winner Finance Team


Hopefully a positive email for once.

If i get this money within a week or two i will take back anything negative towards winner and put it down to experience and an error after all at their end! Possibly

I have just checked my mails and found I had a withdrawal of 2100 USD in March.

I had received the same mail as you on 4th of March:

Dear xxx,

Thank you for playing at winner.

We have received your withdrawal request for the total amount of $2,100.00.

Please be advised that your transaction request code is: 5393504.

Please note that we reserve the right to refund money by way of any payment method through which you have deposited, up to the total amount you deposited, in accordance with international banking regulations.

Sincerely,

winner Finance Team


Then I got this mail on the 7th of March:


Dear xxx,

Thank you for choosing winner.

We are glad to inform you that we have processed your withdrawal request, code 5393504, for the total amount of $2,100.00.

For your convenience, please note the withdrawal details:

Credit Card/s:

52...5114 has been credited a total of $2,100.00 and will be shown on your credit card statement as Redfinger Trading 808-1203-498.


Sincerely,

winner Finance Team


I think you will get similar confirmation latest by Monday.

 

[ollylucas]

I have just checked my mails and found I had a withdrawal of 2100 USD in March.

I had received the same mail as you on 4th of March:

Dear xxx,

Thank you for playing at winner.

We have received your withdrawal request for the total amount of $2,100.00.

Please be advised that your transaction request code is: 5393504.

Please note that we reserve the right to refund money by way of any payment method through which you have deposited, up to the total amount you deposited, in accordance with international banking regulations.

Sincerely,

winner Finance Team


Then I got this mail on the 7th of March:


Dear xxx,

Thank you for choosing winner.

We are glad to inform you that we have processed your withdrawal request, code 5393504, for the total amount of $2,100.00.

For your convenience, please note the withdrawal details:

Credit Card/s:

52...5114 has been credited a total of $2,100.00 and will be shown on your credit card statement as Redfinger Trading 808-1203-498.


Sincerely,

winner Finance Team


I think you will get similar confirmation latest by Monday.

Yes - got exactly the same emails See below, both within a couple of hours of each other yesterday:

Thank you for playing at winner.

We have received your withdrawal request for the total amount of £12,000.00.

Please be advised that your transaction request code is: 6048096.

Please note that we reserve the right to refund money by way of any payment method through which you have deposited, up to the total amount you deposited, in accordance with international banking regulations.

Sincerely,

winner Finance Team



Then this one:



Thank you for choosing winner.

We are glad to inform you that we have processed your withdrawal request, code 6048096, for the total amount of £12,000.00.

For your convenience, please note the withdrawal details:

Credit Card/s:

476220...1311 has been credited a total of £12,000.00 and will be shown on your credit card statement as Rapidlane Services ltd. 8000663159.


Sincerely,

winner Finance Team

 

[stokes]

Then it is only some time to show up in your card's balance. For me it takes about 2 days.

 

[ollylucas]

Yeah hopefully tomorrow or by Monday i would've thought. That's what normally happens with other online casinos. We will see

Hopefully they have seen the comments on this post and prevent it from happening to someone else. Doubt it though.

 

[dunover]

Yes - got exactly the same emails See below, both within a couple of hours of each other yesterday:

Thank you for playing at winner.

We have received your withdrawal request for the total amount of £12,000.00.

Please be advised that your transaction request code is: 6048096.

Please note that we reserve the right to refund money by way of any payment method through which you have deposited, up to the total amount you deposited, in accordance with international banking regulations.

Sincerely,

winner Finance Team



Then this one:



Thank you for choosing winner.

We are glad to inform you that we have processed your withdrawal request, code 6048096, for the total amount of £12,000.00.

For your convenience, please note the withdrawal details:

Credit Card/s:

476220...1311 has been credited a total of £12,000.00 and will be shown on your credit card statement as Rapidlane Services ltd. 8000663159.


Sincerely,

winner Finance Team

Well that's good news it seems. They are in the 'not recommended' section but mainly due to their adherence to the silly instalments they would pay (like about 40 other PT casinos) in the event of a huge jackpot win. They do not IIRC have a long record of non-payment, just slowness.

 

[spintee]

I thought theses guys are related to winner bingo ? As bingo been adverstised on U.K t.v recently

 

[dunover]

I thought theses guys are related to winner bingo ? As bingo been adverstised on U.K t.v recently

They are.

They aren't rogues in the true sense we associate with the word on here, but let's say at the 'lower end of the market' compared to what we would expect from an accredited site.